Member Since: 13 Dec 2016
Location: Wales
Posts: 62
Thanks but I don't agree. I have a lr approved car, fully serviced and maintained by lr main dealer and it has failed at 5 year old and 62000 miles. Lr have offered 40% which still leaves me with a bill of approx £12,000 or more. How can that be acceptable ?
20th Dec 2016 10:08 pm
woody32 Site Sponsor
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Sinci1 wrote:
I've sent a message to Woody but he hasn't picked it up yet
Hi sinci I've not received a Pm can you resend it please Wanted D4s non runners pm for competitive price.
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20th Dec 2016 10:11 pm
Gareth Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26774
It's the repair cost that is way over priced here. Where the hell are these numbers coming from! You are been made to deal with franchise rates of labour, and no doubt customer prices for a new engine and ancillaries. Then your been offered 40% off that.
If it was bared back to the bones, I would really like to know what a new engine costs Land Rover. I suspect the 40% might be their break even point.
I suspect there is some politics between Ford who made the engine and Land Rover.
I'm with DG on the fact that we shouldn't be panicking to get away from our Discos, because the failure rate is low, but because of that I would think that LR should be helping out more when it does happen.
20th Dec 2016 10:25 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
Sinci1 wrote:
Thanks but I don't agree. I have a lr approved car, fully serviced and maintained by lr main dealer and it has failed at 5 year old and 62000 miles. Lr have offered 40% which still leaves me with a bill of approx £12,000 or more. How can that be acceptable ?
Did they give you a warranty ...and did you continue it ?
It's hard to be dispassionate when its your motor but machines do fail ... the vehicle is sold with a 3 year OEM warranty so beyond that you either have to have a post OEM warranty in place or if not then you are wholly reliant on goodwill.
That said, as Gareth points out, the sums seem enormously disproportionate in this example. I think that with the TSB in hand you could push them harder.21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
20th Dec 2016 10:33 pm
Sinci1
Member Since: 13 Dec 2016
Location: Wales
Posts: 62
I know machines fail but this is not a wear and tear failure or a blocked fuel injector, this is a failure due to an assembly error. It is happening almost daily from what I Can tell in the short time I've been looking into this so it is not that uncommon is it. I have pushed lr with the information you show in your post but they are stuck at 40% and stratstone are stuck with their prices, extortionate or not. I'm sure anyone who finds themselves with a premium car that suffers premature failure will seek to get it put right. I have recourse under the sale of goods act until the goods are 6 years old so the limited warranties are a bit of a red herring.
20th Dec 2016 10:46 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
Even if there were 10 a day failing it would still be relatively small in terms of overall numbers.
If you believe that the 6 year EU related condition applies then fill your boots 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
20th Dec 2016 10:48 pm
Sinci1
Member Since: 13 Dec 2016
Location: Wales
Posts: 62
I fully intend to fill my boots, the other option is to write my £33000 premium, luxury car off after completing just 22000 miles in it.
20th Dec 2016 11:17 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
I wish you well with it.21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
20th Dec 2016 11:23 pm
Sinci1
Member Since: 13 Dec 2016
Location: Wales
Posts: 62
Thank you
20th Dec 2016 11:41 pm
Jaggz
Member Since: 12 Jan 2016
Location: U.K.
Posts: 125
Whilst the numbers of failures may be low in the grand scheme of things it's devastating when it yours and shouldn't be happening. This could have a knock on effect for all owners as the more reported instances the more people will become aware and it could affect the used market values when people come to sell.
Having had Landrovers for over 15 years the one I have now will be my last following an oil pump casing failure (now repaired at my expense) and the woeful experience with the Landrover dealer and LRCS, blatantly lied to by both and when you challenge them they choose to ignore you or the questions that are awkward to answer.
Shame really but i couldn't live with the Russian roulette every time you turn the key, my cousin has just sold his 2010 RRS for exactly the same reason.
21st Dec 2016 7:49 am
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
I'm not trying to diminish that for the owner this is devastating, that is a given, but other owners reading and commenting on threads like these should nevertheless be offered some perspective rather than gaining an impression that they will all be subject to it.
Engines across all manufacturers have failure rates and within those failures there will generally be a known issue following a pattern but the precise cause of which is not wholly evident during production or subsequent redesigns.
If I were Sinci1 I would not focus on why the engines blow ...they do and will ...I would accept that and concentrate on seeking evidence of LR's contribution in similar cases. I know they only look on a 'case by case basis' but if his vehicle has relatively low mileage and has a LRFSH then he should be getting far more than the 40% contribution offered and should not be subject to extraordinary replacement charges by his dealer IMO.21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
21st Dec 2016 8:11 am
Sinci1
Member Since: 13 Dec 2016
Location: Wales
Posts: 62
Thank you Jaggz. To simply say 'it's bad luck' and that the 'numbers are small' just isn't good enough. No normal family has in the region of £20k to throw at repairing a luxury car that was substandard when built, and nor should they have to. I intend to fight this as far as I possibly can. I have had other people in the same boat contact me since my post and it is fair to say that this is not uncommon. I don't where these stats come from as it seems most go to independents to get their car back on the road as through the main dealer it is simply just not affordable. Like I said I invested in a lr thinking I was buying a robust vehicle with a huge reputable brand behind it, how wrong was I
21st Dec 2016 8:17 am
Deanos_Beano
Member Since: 21 Feb 2016
Location: Lancashire
Posts: 563
Quote:
DG wrote:
I'm not trying to diminish that for the owner this is devastating, that is a given, but other owners reading and commenting on threads like these should nevertheless be offered some perspective rather than gaining an impression that they will all be subject to it.
Engines across all manufacturers have failure rates and within those failures there will generally be a known issue following a pattern but the precise cause of which is not wholly evident during production or subsequent redesigns.
If I were Sinci1 I would not focus on why the engines blow ...they do and will ...I would accept that and concentrate on seeking evidence of LR's contribution in similar cases. I know they only look on a 'case by case basis' but if his vehicle has relatively low mileage and has a LRFSH then he should be getting far more than the 40% contribution offered and should not be subject to extraordinary replacement charges by his dealer IMO.
Hmm im not sure you can equate this with anyother scenario where a recall didnt take place can you ?
I am personally giving serious thought to getting out if I cant get warranty guarantees on my next D4 that the whole costs are covered , not to mention the resulting carnage if thus happens at 70 innthe 3rd lane of a busy m6 .
I understand the sit back and evaluation approach but given the frequency , you are more likely to have this happen than
Win the lottery but with the lottery its a calculated risk , where here the odds are unkown .
Having seen the list now compiled by the SA chap , something innthe form of a guarantee needs to be undertaken at the bare minimum . A case by case basis is not acceptable beyond the FSH
Some further study shows officially that 1.3 percent of owners in SA aline had failures
Thanks but I don't agree. I have a lr approved car, fully serviced and maintained by lr main dealer and it has failed at 5 year old and 62000 miles. Lr have offered 40% which still leaves me with a bill of approx £12,000 or more. How can that be acceptable ?
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21st Dec 2016 8:23 am
Sinci1
Member Since: 13 Dec 2016
Location: Wales
Posts: 62
D4
I have made a claim to LR who offered 40%. I have gone back to LR and asked them to review the case and they have responded saying that 40% is the maximum they will offer. I have received a written quote from Stratstone quoting the figures I have posted.
Where do you suggest I go from here, I don't know where else to 'push' for a better deal.
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