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JLR Solihul Protest?
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chalky
 


Member Since: 22 Aug 2008
Location: Yorkshire
Posts: 3145

England 2007 Discovery 3 TDV6 XS Manual Tonga GreenDiscovery 3

I too have seen the darker side of their stringent customer care criteria of late, one that is unwilling to accept any form of customer relations and just fobs off customers with a case manager who it would appear have been trained in a certain way where by anything that is offered up to them in any way as a problem or fault is basically nothing what so ever to do with them and everything to do with me.

As the post above suggests mine too is squeek and rattle free and except for the fact that it’s been back for Oil Dilution it’s still doing it now 10 months on and according to the dealer there is nothing that can be done that hasn’t already been attempted. That and from now on I have to pay for my own Oil services 6 times a year, mind you I’ve cured that problem myself as it’s been sat on the drive for 6 weeks and in that time it’s usually done just about enough to require a service !

So whilst I can accept that some are fault free others are not. And this ongoing saga of various versions of software to eliminate one problem also creates 3 others that weren’t there in the first place. The problem is they are leaving the factory like this and the dealers are left to sort it out. As for helping with British jobs and supporting the workforce and our economy, I don’t see how I can even begin to believe that is what JLR’s top corridor are bothered about, if they were they wouldn’t have moved production to Slovakia.
 Only dead fish go with the Flow !  
Post #20150104th Jan 2019 1:33 am
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lynalldiscovery
 


Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274

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mse wrote:

What we are talking about is old products, that are expensive, that need looking after, that’s the joys of motoring. If anyone thinks this isn’t worse with other 2nd hand other brands then that’s naive and I know the consequences can be far worse...look at the pickups that chassis snapped!



i could be wrong here but I think Nissan bought all the snapped/damaged chassis pickups back from their owners.
Apparently a lot of them went to Spain to be repaired or scrapped.
  
Post #20150144th Jan 2019 3:16 am
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Red Merle
 


Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7438

United Kingdom 

It must be difficult for the manufacturer and its dealers to be as honest and open with customers as all of us would like.

If they publish an internal communication about a recall in one territory, someone’s going to publish it on the internet and demand the same everywhere, or if a dealer is helpful enough to let someone know their cost price on replacement parts, that gets published too. It’s little wonder that any failed engine is dealt with on a “case by case basis” (when it’s outside of warranty and they have no liability anyway), when publishing any other policy would have the legions of the worried well queuing up for a free engine replacement.

While I’m not denying the pain caused to the unknown proprortion of those who’ve had engine failures (I’ve had two annoying and inconvenient failures myself, although well within the initial warranty), the site seems to be descending into some kind of hysteria. Meanwhile, anyone who thinks that a move to BMW is going to be a panacea, has yet to experience the kind of unhelpfulness of which BMW is capable. A couple of years ago, a life long BMW enthusiast colleague of mine suffered a catastrophic engine failure on their 4 year old 5 Series (one that an episode of Watchdog was dedicated to), he moved to an XF and he’d not go back again. Good luck with any out of warranty “goodwill” gestures with BMW! Shocked
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Post #20150164th Jan 2019 7:10 am
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Pelyma
  


Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496

England 

Did he have an extended BMW warranty?
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Post #20150174th Jan 2019 7:48 am
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DiscoStu
 


Member Since: 09 Apr 2006
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England 

RRSTDV8 wrote:
And, no, I don't believe that a new 3.0 engine costs LR remotely anywhere near the figure they charge customers.



I'm sure Ford supply additional engines very cheaply to JLR as well, now that JLR has started building it's own Thumbs Up

Or maybe not...
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Post #20150184th Jan 2019 8:04 am
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Moo
D3 Decade 


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mse wrote:


In short, support our guys and girls with a world class brand...don’t cry when they aren’t here, unemployment’s high and we don’t have it.


Why, LR is moving production to Slovakia. How's that helping our 'guys and girls'?
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Post #20150284th Jan 2019 9:26 am
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chalky
 


Member Since: 22 Aug 2008
Location: Yorkshire
Posts: 3145

England 2007 Discovery 3 TDV6 XS Manual Tonga GreenDiscovery 3

I’ve got to admit, anyone who’s got a 4 year old car that goes to a main dealer for an engine replacement is in the lap of the gods...

Any one with a 4 day old problem, 4 weeks or 4 months should have some remit ? And I’m sure that if the engine your mate had was dealt with on a case by case basis there was good reason for it not to be granted at 4 years old. As suggested an extended warranty would help cover this.

In stark contrast to this my sister has an X1, this developed an issue with some kind of warning light illuminating which they struggled to rectify and they refused to let it go back out before it was fully diagnosed, eventually being replaced at their request.

And although not all cases are resolved in this manner I cannot even begin to imagine that BMW has a worse customer care department than JLR ! If they had I doubt they would be the 3rd largest manufacturer in the world, turning over in excess of £40 billion.
Now if you take that on a percentage basis of some being wrong you’d think there would be a lot more heard, but despite all this and accepting that some times things just go wrong it’s how they are dealt with that makes the difference and it is what they do to accommodate your faulty vehicle.

I certainly couldn’t imagine any other manufacturer leaving a faulty vehicle 6 weeks before getting it in and deciding to take a look at something. There just seems to be no element of professionalism, pride or care taken in looking after its customers.
 Only dead fish go with the Flow !  
Post #20150314th Jan 2019 9:32 am
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Someone-Gone
 


Member Since: 21 Dec 2015
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United Kingdom 

The quality of JLR cars is questionable at best, very hit or miss. Likewise the Customer Services Department.

In four years I’ve had three split new LRs. Two were crap, the present one is good. That could have been mitigated if the dealership and CS were anything other than obstructive, dismissive, hostile and aggressive.

Thing is most of us on here are LR junkies and will over look these challenges. There comes a time where we do have to vote with our feet and go elsewhere. I do feel this will be my last LR, I just don’t want to potentially put myself through the grief again tbh.
  
Post #20150434th Jan 2019 10:05 am
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Pelyma
  


Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496

England 

chalky wrote:
As suggested an extended warranty would help.


But not a LR one.
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Post #20150464th Jan 2019 10:12 am
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Red Merle
 


Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7438

United Kingdom 

Pelyma wrote:
Did he have an extended BMW warranty?


No, he didn’t. He, like many have attempted on here, asked for a “goodwill gesture” on his 4 year old car.

Here’s a little background info for you:



BMW’s response was:

“Book it in to your dealer. If the diagnosis is a manufacturing fault, we’ll talk (whatever that means in practice!). If it’s anything else, it will be down to you - including the cost of the investigation”.

On balance, it was too high a risk, for too little benefit. He sold his dead, 4 year old 520 M Sport to a trader, specialising in “problem cars” for only £5,000.00. The trader put him in touch with an X3 owner with exactly the same failure. He’d taken BMW up on their offer and surprise, he was told that the cam chain failure was “just one of those things” and he was handed back a dismantled X3 and a bill for £1,500 for the investigation. The trader had bought his basket case X3, which the ex owner then used the proceeds of to pay the dealer’s outstanding invoice.

LR’s response to crankshaft failures seems positively angelic in comparison Rolling Eyes
 2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: FL2 as a second car

2021 to date: Hinckley built ‘14 Triumph Trophy 1200
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(One of only two known to exist in the world!) 
 
Post #20150574th Jan 2019 11:15 am
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Pelyma
  


Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496

England 

You’re missing the point, LR’s warranty company doesn’t cover it as it is a design fault not a manufacturing fault. When you make something there is always going to be a percentage fail but if it is designed wrong in the first place that’s a whole new ball game.
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Post #20150654th Jan 2019 11:47 am
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chalky
 


Member Since: 22 Aug 2008
Location: Yorkshire
Posts: 3145

England 2007 Discovery 3 TDV6 XS Manual Tonga GreenDiscovery 3

So the guy's bought a 10 year old car with 100K on the clock and he feels like BMW have let him down badly !

Shocked

I can see where you are comming from, But if i'd bought a 10 year old D3 with 100K on it, there is no way i would even waste my time contacting the manufacturer.

At 4 years old like your mate, if the guy hasn't got an extended warranty then he's on his own. It's not normal for a manufacturer to treat older cars and used car buyer's like they do New vehicles and the person that buys new.

The reason this is enforced is quite simple, It create's churn, If the manufacturer warrantied vehicles for 10 years they would only sell most people one car every 10 years. The reason they facelift vehicles is again to create churn, your 2 years into a 3 year deal and oh look..... Those new style LED's make your car look old instantly, naturally your wanting new so you leave that one in order to have the next best latest and greatest.

Some folk buy cars on that basis and some can't afford to change their car all the time and buy used to off set the cost as the 1st owner takes the hit on depreciation, to that end the first owner in warranty gets the best customer service and support.

But Not In My Experience.
 Only dead fish go with the Flow !  
Post #20150684th Jan 2019 12:05 pm
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astonbuilder
 


Member Since: 29 Sep 2006
Location: MIDLANDS
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Moo wrote:
mse wrote:


In short, support our guys and girls with a world class brand...don’t cry when they aren’t here, unemployment’s high and we don’t have it.


Why, LR is moving production to Slovakia. How's that helping our 'guys and girls'?




Not this post, but many have said that Slovakia happened since Brexit, was due to a bung from EU, moving jobs out of UK. ALL of them bull Censored

I’ve been involved with Nitra plant for six years now, and I wasn’t involved in original planning. It was conceived as a need to support the JLR projection to be a 1m+ unit producer and the UK plant footprints were ‘full’, ring-fenced, or just not extendable (or, they could be but something else had to give like pressings maybe moving out, the powertrain factory not being a powertrain producer, etc. simply put you can’t get a quart into a pint-pot). You’d get more ‘bung’ building a plant in, say Wales or Northampton then going overseas, trust me, but that’s not the whole picture is it….. Rolling Eyes

Europe, at that time, made sense for various reasons; reduce (some) logistics costs, cost-of-entry to markets, part of the EU club, increase global capacity – after all no-one moaned about China, Brazil, India, Graz, etc.

However for many and varying reasons, not just impacting on JLR, the 1m+ is ‘further away’ in the timeline but you don’t just ‘stop’ the building of a new plant.

If you believe some of the press (all ‘flavours’) you’d think the D5 was spirited away overnight to Slovakia in the last couple of weeks and that the new Defender was a “I know lads, now Brexit vote (or whatever) has happened let’s just build it there instead…….” Rolling Eyes
  
Post #20150704th Jan 2019 12:24 pm
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DG
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Member Since: 12 Dec 2005
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Wales 

Pelyma wrote:
You’re missing the point, LR’s warranty company doesn’t cover it as it is a design fault not a manufacturing fault. When you make something there is always going to be a percentage fail but if it is designed wrong in the first place that’s a whole new ball game.


A design fault should mean that the fault exposes itself once a specific condition or combination of specific conditions occur. ....after 15 years of production in both forms, you would think that this condition could be identified and certainly when it shifted to the 3.0, eradicated. Taking this into account, while it might be a known issue of sporadic catastrophic failure...is it actually a design fault? If it's a design fault then this surely should occur on every engine.
 

Last edited by DG on 5th Jan 2019 1:15 am. Edited 1 time in total 
Post #20150714th Jan 2019 12:26 pm
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Pelyma
  


Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496

England 

Then LR need to choose a different insurance partner.
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Post #20150814th Jan 2019 12:44 pm
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