stevo
Member Since: 25 Apr 2006
Location: north queensland
Posts: 107
  
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Assurance program in Australia.
Australian landrover management will not confirm that the assurance program will be run in Aus. They have no time frame or will not confirm that they will be doing it at all! RIPPED OFF !!!! Disco 4 Sept 09
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 20th Apr 2010 2:34 am |
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mwestcrew
Member Since: 24 May 2005
Location: Warwickshire
Posts: 334
 
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Not necessarily.......these issues may not be related to vehicles in your territory. 2011 D4 Landmark, Mini Cooper SD Clubman, Range Rover Vogue SE
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| 20th Apr 2010 1:52 pm |
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ozd4
Member Since: 11 Nov 2009
Location: Queensland
Posts: 92
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Global closing, window bounce, flat battery, poor fuel economy, key not found, air suspension slow,
noisey brakes, headlight alinment, all exist here as well, and others.
LR oz are a RIP OFF, just compare spare part prices. anyway they probably wouldn't know how to do it.
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| 20th Apr 2010 8:40 pm |
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LRNoob
Member Since: 02 Jan 2010
Location: Den Haag
Posts: 28
 
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Well Assurance Program carried out yesterday. No wine, cake, chocolates or anything else..oh yes... a bill for the fuel used in the loaner.
Too early to say if there is any difference before/after the update. Peter
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| 21st Apr 2010 7:01 am |
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Supercharged
Member Since: 07 Oct 2006
Location: Northants
Posts: 171
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Just got my chocolates and cake in a nice wooden box - was offered the choice of this or wine. I went for this option to gain brownie points with SWMBO ... Paul
D4 HSE Zermatt Silver / Ebony
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| 21st Apr 2010 2:30 pm |
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thriftwood
Member Since: 27 Sep 2009
Location: Bedfordshire
Posts: 156
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I had my Assurance work done last week – not noticed any difference in performance MPG etc. Too early to say whether the â€low battery†fault is fixed, so I’m still carrying a starter pack just in case.
I eventually gave up waiting for the dealer to contact me and rang them directly to be informed that LR were not asking people to bring their cars in but would do whatever work was required at the next standard service or if the customer reported a problem.  When I expressed surprise about this (given two LRA callouts already – would have been several more but I now just jump start my own car rather than wait for LRA to do it) they went to check on the system. About an hour later I received a call saying that they would like to me to bring my car in ASAP for the work.
Can someone answer the following for me please:-
Are the dealers actually still meant to be actively calling cars back for this work? I believe the original version of the notice requested them to, but I was wondering if that had changed in any subsequent revisions.
Are the chocolates/wine a LR UK initiative (funded via the program) or is it left to the dealers to do this if they feel they want/need to? There has been no mention of any “thank you and sorry for the inconvenience†let alone chocolates or wine. 
Are LRCS actively monitoring whether this work is being carried out in a timely manner and if customers are being given their “thank you†gifts?
I did receive a voice mail from the garage today asking if I felt I had received “outstanding†(now that I think about it, I’m not sure they actually said outstandingly good  ) service and that they hoped I would tell LRCS that if they contacted me. 
Needless to say I am still calming down before calling them back.
Richard
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| 21st Apr 2010 6:05 pm |
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mro
Member Since: 18 Oct 2009
Location: wales
Posts: 19
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i dont no if im just unlucky but after 5ooo trouble free miles i had the assurance work carried out at my local dealers,a week later i had the turbo selenoid problem land rover assistance recovered my d4 and 5 days later got it delivered back,now 2 days later ive had the gearbox fault light on dash and car would not start, after resetting the ignition a couple of times it started,called LRA out they checked battery which was ok and they said the gearbox fault was a switch on the comand shift now booked back in at dealers,i was under the impression that the assurance work included thease faults 
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| 21st Apr 2010 7:37 pm |
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Q86ARR
Member Since: 23 Feb 2010
Location: Jersey
Posts: 379
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Gearbox fault wasn't added to Assurance program. Came as a suprise to us at work.
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| 21st Apr 2010 8:01 pm |
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mro
Member Since: 18 Oct 2009
Location: wales
Posts: 19
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thanks Q86ARR im hoping this will be the end of the probs and i can carry on enjoying my d4 
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| 21st Apr 2010 8:12 pm |
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gseum
Member Since: 15 Feb 2010
Location: Germany
Posts: 167
 
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Hello,
short feedback from Germany for fuel consumption before and after the updates with my 3.0l TDV6 (RRS indeed):
Before: slow boring driving, "Autobahn" max speed. 80 miles/h, normal street max speed. 62 miles/h
Fuel consumption: 19 mpg!!!
Before: normal driving with fun factor, "Autobahn" max speed. 100 miles/h, normal street max speed. 75 miles/h
Fuel consumption: 26 mpg!!!
The update brings a more powerful and more harmonical running engine and seem to address a lot of the other problems (battery drain, ghost seats, keyless).
Me dealer said, that there was a brand new, corrected software update on 19th/20th of April (Germany) to the bulletin Q093!
Greetings from Germany
gseum Discovery 4/LR4 HSE 5.0 V8 MY2010 // Volvo XC60 II T8 Inscription Fusion Red MY2020 // Hyundai Kona Electric Trend MY2020 // Bürstner TravelVan 620G MY2020
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| 22nd Apr 2010 4:38 pm |
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BenSA
Member Since: 23 Jan 2010
Location: Johannesburg
Posts: 6
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mro wrote:had the assurance programme done last week,car was running great previously 5000miles no issues,this morn had the red triangle on and reduced performance message,landrover assistance coming out tomorro,well done landrover youve managed to make my disco 4 finally go bad  maybe they hit the wrong button on the laptop  anyone else had this
Have the same problem. Car went in on Friday for the assurance program. Drove 7 km and got the reduced performance. Car was perfect for 6000 km until went in. Thank you landrover. 
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| 1st May 2010 4:18 pm |
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thriftwood
Member Since: 27 Sep 2009
Location: Bedfordshire
Posts: 156
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Quote:Are the chocolates/wine a LR UK initiative (funded via the program) or is it left to the dealers to do this if they feel they want/need to? There has been no mention of any “thank you and sorry for the inconvenience†let alone chocolates or wine.
Anyone know the answer to this please - just want to understand the rules before I discuss their service with them 
Richard
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| 5th May 2010 5:26 pm |
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MartinR
Member Since: 27 Jan 2008
Location: Oxon
Posts: 708
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Mine went in today - and it isn't back yet! They had trouble installing the software from the Internet. You mean they download it each time?! Or this is the first D4 they've actually done (remember it's been me chasing them to get the work done, not the other way round...)
Martin
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| 6th May 2010 8:52 pm |
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bellautos
Member Since: 02 Feb 2006
Location: NorthYorkshire
Posts: 2532
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It sounds as though they have only just updates to SDD from the old IDS, it can be a bit tricky to install if they lack PC knowlage and the understanding of scripting problems.
Their was also from LR nternet update a few problems with some of the patches which caused a calibration update problem untill the next patch was installed.
Pete
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| 6th May 2010 9:43 pm |
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dshickle
Member Since: 27 Mar 2006
Location: Epsom, Surrey
Posts: 38
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Hi All,
Had the LR assurance program completed yesterday.
I was told it was a 4hr download - sound a bit like a M$ Windows update to me.
Anyway, it fixed the windows - not sure about the MPG - will let you know.
Got the wine!
David Not yet through the mid-life crisis - still growing up
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| 23rd Jun 2010 8:17 am |
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