Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26701
Well, I would be escalating up the food chain at the dealer. Be pleasant but firm. You have spent a lot of money, and the DP should be getting the bus, not you.
18th Apr 2015 12:06 am
Russell
Member Since: 24 Aug 2007
Location: Kent
Posts: 10564
I to would be asking the dealer principal to sort a vehicle straight away if not on the phone there and then to LR customer services.MY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
D4 camera club
18th Apr 2015 12:48 am
BBB
Member Since: 01 Apr 2015
Location: Chester
Posts: 269
Too right
Get onto LR cust service, i would want one of the staff cars at least and then some compensation for the inconvenience of not having your own.
Tend to be willing to give the odd freebie from the accessories catologue if you fancy anything or failing that get them to fill with fuel before they drop it back to you.
You pay for the customer service, use it
18th Apr 2015 1:54 am
will247
Member Since: 05 Jan 2013
Location: York
Posts: 709
When mine was in overnight a few weeks ago I got a evoque to mess about with for two days. Apparently it was a top of the range dynamic that was the service managers car. Fun little car. Hated been taller than it when filling up with fuel!26 and on the 4th LR..
Series 2a 1963 88'' 2.25 Derv as original with Galv chassis
Disco 1 1996 V8 on LPG (sold now)
Disco 3 2005 TDV6 S (sold now)
Disco 4 MY15 XS Commercial
18th Apr 2015 7:01 am
MiniNick
Member Since: 01 Feb 2015
Location: London
Posts: 71
Hi everyone,
The Stop/Start saga continues as the local LR dealer have had the car for the past 17 days and they still cannot find out what is wrong with the car. They have been in touch with LR HQ and completed all the tested they have requested and they have swapped the Start/Start components with known ones that works and still no joy.
So after speaking to the technician he said they were going to try and use Webex (spelling could be wrong) which allows the LR Factory boys to connect directly to the car at the dealership in realtime. This seemed the last resort as they don't do this that often (so they said...). Has anyone heard of this? Does it sound genuine or are they just giving me some waffle while they figure out a plan?
My view if that if after this they still find no resolution then LR replace the car. Or if they don;'t do this by next Friday they replace the car. As they will have had the car 3.5 weeks by that point which is getting a tad ridiculous.
1st May 2015 9:55 pm
MarkT
Member Since: 02 Feb 2007
Location: Bucks
Posts: 115
Webex (if it's the same thing they are referring to) is a web based meeting/conference call software tool (same as Citrix GoTo Meeting etc).
The only reason if the above is correct that they might use this, is that a remote technician can "take over" a laptop in the dealership (presumably the one hanging off your car doing the diagnostics).
If the above is right, I'd ask them to stop faffing around with remote software solutions and get a techie to drive to the dealership.
I stand to be corrected if its a different "webex"
1st May 2015 10:04 pm
MiniNick
Member Since: 01 Feb 2015
Location: London
Posts: 71
Didn't think about it being a VTC/conference call software!! That could be it. Great so he is essentially Skyping the dealership... And there was me thinking it was some special LR tool to hook directly into the car.
1st May 2015 10:07 pm
MarkT
Member Since: 02 Feb 2007
Location: Bucks
Posts: 115
Well providing its the same Webex (see webex.com) I'm referring to then yes, he's suggesting Skype type approach.
The only benefits this would provide would be to remote on to the laptop at the dealership and potentially view through the web cam at the dealership. Both a poor excuse for having the actually techie looking at the car in situ given the circumstances.
1st May 2015 10:15 pm
grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6266
webex provides ability to take full control of remote machine upon consent from that remote host
so remote operator can pretty much do everything while someone is looking at the screen and can interfere momentarily if needed
use it on daily basis
still 17 days fecking about is a joke get them to replace the car so they can play with it for years
G
1st May 2015 11:49 pm
stick
Member Since: 13 Jan 2010
Location: hants
Posts: 592
Can we swap? I still hate the stop/start after 3000 milesd4 HSE
2nd May 2015 8:16 am
fat bloke
Member Since: 07 Aug 2006
Location: OXFORD
Posts: 1243
Mine stopped working but thats only cause iv'e got a camera fitted only works after giving the car a long drive not bothered either way with stop/start.
Mine stopped working but thats only cause iv'e got a camera fitted.
What do you mean?Volvo XC60 - does all that the D4 should have done
Discovery HSE MY16 (good apart from the heating), now sold
Audi TT Roadster (wow)
MGB Roadster (owned since 1992)
Discovery 3 TDV6 HSE MY08
Saab 9-5 Aero 2002 (gone but not forgotten)
2nd May 2015 1:43 pm
MarkT
Member Since: 02 Feb 2007
Location: Bucks
Posts: 115
Just out of curiosity, picked up our D4 today and it has an eco button on the TR panel, when pressed that cancels the stop/start, those that don't like it can surely use that ?
I appreciate that doesn't solve your issue MN, but just a side observation.
2nd May 2015 3:33 pm
Robse
Member Since: 10 Jun 2014
Location: Cambridgeshire
Posts: 498
Yeah but wait till you see how bright the yellow warning light is when it's dark !!Velar MY18 D180 S Narvik
Discovery MY2015 3.0 SDV6 SE Corris - Gone
2nd May 2015 4:03 pm
Robbie
Member Since: 05 Feb 2006
Location: ¯\_(ツ)_/¯
Posts: 17932
Seen here in early testing:
Land Rover - Turning Drivers into Mechanics Since 1948
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