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uttanutta
Member Since: 10 Mar 2010
Location: Goondiwindi
Posts: 29
  
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And so the saga continues, not good  still no idea when, no idea why and no real reason. I might visit the sales room and suggest to potential customers why they should consider an alternate vehicle.  Discovery 4 the greatest 4wd on the planet. LandRover the worst customer service imaginable. Do you have to put up with one to experience the other? Apparently yes!!!!
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 22nd Feb 2011 12:32 am |
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caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
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What loaner did they give you. I presume you were given one? “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 22nd Feb 2011 12:51 am |
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uttanutta
Member Since: 10 Mar 2010
Location: Goondiwindi
Posts: 29
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Nope..... no loaner.... I had a rent-a-car for the first day to get home 4 weeks ago and now as I am travelling on business they have organised an AVIS renter for a week as the car was not ready last week as was suggested may happen (due to be returned on Friday) but no loaner! This was through the LandRover Roadside (misnomer) Assistance. by the way have not heard directly from LandRover Australia for 6 days.  Discovery 4 the greatest 4wd on the planet. LandRover the worst customer service imaginable. Do you have to put up with one to experience the other? Apparently yes!!!!
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| 22nd Feb 2011 6:52 am |
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caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
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Maybe you are not upset enough! 
LR have corporate loan vehicles they could let you have.
If you need a vehicle for work you can claim demurage off LR. 
The queeky wheel gets the oil. “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 22nd Feb 2011 8:58 am |
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uttanutta
Member Since: 10 Mar 2010
Location: Goondiwindi
Posts: 29
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I am over this, out here we would have sorted this out by now down the back of the workshop. I can see me ending up in the clink, when I go to collect my vehicle if one says the wrong thing. I think it best if they just leave it on the corner with the key in it and I just hop in and drive away. Please note :--- This has all been said with the express view that one day, someone might find the time to actually fix the thing.
My evening prayer ..... As I lay me down to sleep, I pray the lord my soul to keep, I pray some men from places afar, take the time to fix my car. Goodnight and bring on tomorrow. Discovery 4 the greatest 4wd on the planet. LandRover the worst customer service imaginable. Do you have to put up with one to experience the other? Apparently yes!!!!
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| 22nd Feb 2011 1:22 pm |
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uttanutta
Member Since: 10 Mar 2010
Location: Goondiwindi
Posts: 29
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Okay....... two more days have passed and the good news is that LR are willing to offer me some recompense for the problems caused due to them taking so long to fix my vehicle. The bad news is that it will be based on how long I am without my car and they cant work that out yet because they don't know when I will get my car back !!!!
From that I gather that 1. it wont be in the near future and 2. they have no idea of whats wrong and how to fix it...........
The problem seems to be that while we are awake here in Oz the technicians are asleep in the UK and so far communications between LR Oz and LR UK just dont seem to be melding.
I am sure the problem no matter what it is should have been fixed within the 5 week timeframe that we are now venturing into. If anyone from LandRover UK is reading this (here's hoping) can someone please phone LandRover Oz and tell them to pull their finger out....  Thanks. Discovery 4 the greatest 4wd on the planet. LandRover the worst customer service imaginable. Do you have to put up with one to experience the other? Apparently yes!!!!
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| 24th Feb 2011 7:12 am |
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rwlse
Member Since: 18 Feb 2010
Location: Brisbane
Posts: 5
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I agree if there is anybody at LR UK reading this, could you PLEASE, PLEASE FIX uttanutta's car.
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| 25th Feb 2011 1:36 am |
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Popelka
Member Since: 31 May 2008
Location: Praha (Prague)
Posts: 2430
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why havent they offered a replacement as yours looks "not fit for purpose" Experience is a difficult teacher, because she gives the test first and then the lesson afterwards!!!!
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| 25th Feb 2011 8:04 am |
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leese7en
Member Since: 03 Jan 2010
Location: Bedfordshire
Posts: 56
  
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Reduced performance warning on my new ( 4 week and 1500 mile) Discovery 4 this morning, approx 1 mile in from a cold start. LR assist vistiting tomorrow noon... lets hope its a one off!
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| 4th Mar 2011 10:56 am |
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stick
Member Since: 13 Jan 2010
Location: hants
Posts: 604
  
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let us know what they say tomorrow.
I had one at 900 miles after a cold start. Have not had another one and now done 20,500 miles. Keeping fingers crossed but would be interesteds in any info.
d4 HSE
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| 4th Mar 2011 12:22 pm |
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leese7en
Member Since: 03 Jan 2010
Location: Bedfordshire
Posts: 56
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Turned out to be 'intercooler to plenham chamber connection at too much of an angle... Removed and refitted seems ok now.
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| 6th Mar 2011 10:49 pm |
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caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
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Any news Uttanutta? “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 7th Mar 2011 1:41 am |
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uttanutta
Member Since: 10 Mar 2010
Location: Goondiwindi
Posts: 29
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OK 6 weeks later I have been told I can collect my car this week. Land rover have offered some recompense which I have advised is unacceptable.
Finally they flew a technician to Brisbane to work with the guys at the dealership to fix the problem.
The offer made is a joke. I will let all know what comes of this.
Land rover continues to display poor customer service. Where do they teach this? Absolute Discovery 4 the greatest 4wd on the planet. LandRover the worst customer service imaginable. Do you have to put up with one to experience the other? Apparently yes!!!!
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| 8th Mar 2011 12:57 pm |
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ozd4
Member Since: 11 Nov 2009
Location: Queensland
Posts: 92
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 What did they decide the fault was and what was the repair ?
Just in case I need to point my dealer in the right direction. 
Tell them you want 3 yr extended warranty, cause it might take that long to fix it if anything else goes wrong.
Glad to hear it on the mend though, did the tech come from Melbourne.
Cheers Ken
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| 8th Mar 2011 8:11 pm |
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uttanutta
Member Since: 10 Mar 2010
Location: Goondiwindi
Posts: 29
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The problem was a faulty PCM unit? eventually we were advised that the delay in fixing was apparently in the software and hardware setup at the dealers for the new Disco 4, I was advised that numerous updates and "patches" were dispatched to the dealer but all proved fruitless. they did not have the latest software and when it did arrive it would not work on the computer set up they had. LR tech from Sydney went up and worked on the setup and the vehicle. 5 1/2 weeks after the breakdown they actually sent a specialist up and fixed both the dealers issues and my vehicle.
The dealer has been fantastic, kept me updated and helped me out with some issues with LR assist. LR customer service need to realize that having a vehicle removed can be a trying experience for the customer. Especially if LandRover have no idea what is wrong or what can be done to fix it. Adding to this already uncomfortable time for the customer, is LR customer service's ability to lessen communications down to almost nil. More often than not I instigated conversations, I know their phone number off by heart and every staff member there knows me by caller id, before I even introduce myself. Their senior managment are for internal customer contact only, i.e. you will not be patched through and you will continue to be dealt with at a level where you will receive what you receive.
I continue to say that the vehicle is a fantastic vehicle, I am more than disappointed with the company itself and I will be continuing to do what I can to ensure that LR australia management, UK management and the TATA group are aware that all the good work that they have done to create and market a fantastic vehicle can all be undone by treating customers like . Discovery 4 the greatest 4wd on the planet. LandRover the worst customer service imaginable. Do you have to put up with one to experience the other? Apparently yes!!!!
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| 8th Mar 2011 10:14 pm |
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