I have read on this site that there is to be a [ recall ] but LR will not say its a recall, the previous posting stated that a new complete computer software package is to be installed from this JUNE.
Because it's not a recall, it's an update to ensure all D3s are running the latest versions of software. D3s won't stop running if they don't have it done
Land Rover seem to me to be addressing most issues well, Customer Support is where they need to concentrate their efforts now
Got my anti-doom and gloom head on....
SiThe End
31st May 2006 6:24 pm
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Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50979
Re: On going problem!!!
leigh wrote:
Rosleigh advised me to contact LR customer care and they would accelerate the delivery of a new tank to Rossleigh
This is another case of utterly crap dealer service. Why the hell should a customer have to chase LR customer care on behalf of the dealer?
If it were me I would have taken my cap gun down there and started stinging a few ar$es with it........and they would have learnt a few 'new' expletives 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
31st May 2006 7:10 pm
10forcash
Member Since: 09 Jun 2005
Location: Ubique
Posts: 16534
Agree with Slimer, the 'recall' is not that, it's a 'customer reassurance program(me)' disco3'ers have picked up on 'recall' purely from a thread title
It's very easy for the minority with problems - although significant problems when you balance them against the level of investment in disco 3's to magnify seemingly minor issues, as far as i'm aware, there have been relatively few issues that have prevented the vehicle been driven, the rest have mainly been cured temporarliy with a reboot followed up by dealer intervention. yer, it's a pain in the @rse, but to be honest, I would rather the issue is solved with a simple software download than a major mechanical change, as would have been the case previously. after all - we all know it's never the same once the dealers have taken something apart and put it back together again
31st May 2006 8:40 pm
jpi3418
Member Since: 01 Jun 2006
Location: Brisbane, Queensland
Posts: 54
Engine System Management Fault
I have had this error occuring 5 times, since I bought my D3 in April 06, the first the day after I picked it up! On each occassion the warning would flash, and then disappear, but I had the impression that engine power had been reduced. Then when I switched the engine off and back on again, everything would be OK again. I returned the car to the dealer who diagnosed and replaced a faulty airflow sensor, which seemed to fix the problem, but I felt the car had considerable turbo lag, made all the more noticeable after the RR Sport I had driven as a loan car, which had the same TdV6 engine but seemed much quicker. Then two weeks ago I had the same fault again, followed the next day by a complete loss of engine power on the motorway, twice within 15 minutes. Like the other contributors to this forum I was forced to veer across multiple lanes of traffic, with no power, to the hard shoulder. Once the engine was switched off and back on again everything would be back to normal and we were off again. On these two occassions there were no errors displayed on the info screen. I returned the car to my dealer who could find no faults, but uploaded a new software patch to the ECU which he said would reduce the turbo lag I had been noticing, and hopefully fix the problem that caused the power loss. I expect that the fault must must be electrical rather than mechanical as "rebooting" the engine seemed to fix it. Now my economy has gone from 11 litres/100 kms to 16 litres/100 kms, so something still isn't right. I'm wondering whether I might be experiencing the turbo failure described by others here? It seems strange that a mechanical fault could be fixed by an engine reboot. However, if this is the case then I will ask my dealer to replace the turbo. Is there any info from LR that would back this up? I'm very nervous about attempting any long trips now, which is a shame as I bought the D3 to go into the Australian outback, and am wondering whether a Landcruiser might have been the better option...2005 D3 TdV6 HSE Buckingham Blue
2010 D4 3.0 TdV6 SE Stornoway Grey
2014 D4.5 SDV6 HSE Nara Bronze
1st Jun 2006 7:12 am
SN
Member Since: 03 Jan 2006
Location: Romiley
Posts: 13710
I understand the turbo is a failsafe unit - if there's any sensor measurement that is slightly off, the turbo gets shut down - sounds like yours is shut down a lot. Don't give up on it - eventually they SHOULD get you a new turbo - that was what I was told would happen as a last resort if the airflow sensor swap and software upgrades didn't cure itSteve N | 21MY Defender | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history)
Just collected my D3 from the dealer, having had a new turbo fitted, car experienced exactly the same power failure that a lot of members have mentioned. Fuel consumption is reduced too (now 23.9 as opposed to 21 ish) my advise would be to demand that a new turbo should be fitted as having also experience failure on the motorway at slightly above the national speed limit, it's a terrifying experience!
1st Jun 2006 12:49 pm
leigh
Member Since: 23 Feb 2006
Location: Co. Durham
Posts: 43
I've now been without my D3 for 16 days . How long does it take to fix a car?
I'm now frustrated at the level of competance from the dealership where my car is at. Rossleigh Stockton.
I phoned them today (as they didn't have the courtesy to contact me daily as requested) and was told that there best engineer was working on the car all day together with an LR engineer over a mobile. He was carrying out tests on the wiring loom.
I'm supposed to be touring France in 5 weeks time, towing a caravan with the family. My confidance is not high even if they fix the fault.
Any suggestions to the following would be a great advantage.
1. How long is a reasonable amount of time to wait until a fault is resolved?
2. Has anybody experiance in obtaining a new replacement vehicle after a fault could not be rectified after a reasonable amount of time?
3. Has anybody filed a sussessful claim for funds to cover finance payments?
I'm planning on escalating this ongoing issue soon so any sensible advice would be benificial.
LeighStanding on the shoulders of Giants.
Java Black HSE, Side steps, privicy glass, tow bar and roof bars.
1st Jun 2006 6:38 pm
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Leigh
I take it they given you a replacement vehicle?21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
1st Jun 2006 6:55 pm
leigh
Member Since: 23 Feb 2006
Location: Co. Durham
Posts: 43
No, not yet, I'm pondering just how long to wait until I start asking for one.Standing on the shoulders of Giants.
Java Black HSE, Side steps, privicy glass, tow bar and roof bars.
1st Jun 2006 6:57 pm
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Member Since: 12 Dec 2005
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WHAT !21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
1st Jun 2006 7:05 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50979
Hang on a minute...lets back peddle a bit here ....
Did you buy this vehicle from Rossleigh's ...New?21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
1st Jun 2006 7:07 pm
leigh
Member Since: 23 Feb 2006
Location: Co. Durham
Posts: 43
I have been given a courtesy car, if thats what you mean.
A merc e220, not bad but its not my disco.Standing on the shoulders of Giants.
Java Black HSE, Side steps, privicy glass, tow bar and roof bars.
1st Jun 2006 7:08 pm
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Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50979
Hang on hang on ....I mean have they given you a loan car? While yours is being fixed?21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
1st Jun 2006 7:09 pm
leigh
Member Since: 23 Feb 2006
Location: Co. Durham
Posts: 43
Quote:
I have been given a courtesy car, if thats what you mean.
A merc e220, not bad but its not my disco.
I bought the car new from Ripon, Landrover Assistance recovered the car from a motor way to Rossleigh.Standing on the shoulders of Giants.
Java Black HSE, Side steps, privicy glass, tow bar and roof bars.
1st Jun 2006 7:16 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50979
Right...ok...you are at least mobile for now. Got it
The issue here is what is reasonable - and both parties will have a differing opinion on that subject.
There are some members on this site who have gone through the process of obtaining a permanent replacement vehicle and would be far more qualified than me to offer advice ...but here's some from me anyway:
1.Which? suggest that reasonable in relation to vehicles is about 28 days. This period could be longer however if the dealer has attributed additional 'reasonableness' to the situation, i.e. providing an identicle vehcle as a loaner without conditions and has maintained exceptional communications throughout.
2. Faults have to be shown as repetative, unrepairable or multiple consequetive before the dealer will entertain talking about replacement. Again the dealer has to be given a reasonable period in which to show that faults can be rectified. The timescale for it to become unreasonable is debateable but certainly within 6 month of purchase.
3. If they have provided you with an adequate replacement vehicle then they may reject your claim over finance.... can I recommend you read the small print for further assistance here.
You are fully justified in being agrieved at the way you have been treated thius far - one hopes that the motor will be back on the road very soon, but try to channel your anger towards the dealer, get writing some appropriate letters and take further advice.
When the D3 is eventually fixed you will hopefully begin to enjoy it as much as me and many others on the site. Good Luck 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 08MY Discovery 3 (history) 
. How long does it take to fix a car? 
was working on the car all day together with an LR engineer over a mobile. He was carrying out tests on the wiring loom.
