Member Since: 02 Dec 2005
Location: Bradford, West Yorkshire
Posts: 6100
Faith restored
Supplying dealer (Copley Halifax) collected the car from me today, they have called me to say the rear brakes appear not to have been fully serviced and as result the calliper was sticking causing premature pad/disk wear (and the resulting heating of the wheel).
To rectify they have stripped cleaned and serviced the rear brakes and changed the disks and pads, they have also reset the gearbox and performed the latest software updates to address the lumpy changes.
All F.O.C.
25th Jan 2016 3:34 pm
Fitzy73
Member Since: 09 Feb 2014
Location: Truro
Posts: 2407
That's great news, pleased to hear it Andy
25th Jan 2016 3:48 pm
DerbyshireDisco
Member Since: 12 Mar 2012
Location: Derbyshire
Posts: 1397
, have heard good things about Copley.Displaced Yorkshireman.
=^:^=
SDV6 Auto obviously, Loire blue/Ebony, ugly kid glass, RLD wheel protector, private plate and maybe side steps.
25th Jan 2016 4:35 pm
SHARKYSHARKS
Member Since: 20 Dec 2008
Location: Saddleworth Oldham
Posts: 1954
Was the other dealer Farnell by any chance ?MY18 D5 HSE LUX😎
MY12 Freelander SD4 HSE
44 Tonne 12 Litre 6x2 Scania T cab (Current)
Freelander 1 (Wrote off 😫)
Ex D1
Ex D2 GS
Ex V8 D2 GS
Ex D3 S
Ex D4 GS
Club skip ya lockers !!!
Club BAS remote heater !!
Club Duratrac
Club Phillips DRL
Club Prospeed Rack Mk 1
Club Prospeed Rack Mk 2
Club Sankey
Club RLD spare wheel protector
25th Jan 2016 5:42 pm
CFB
Member Since: 02 Dec 2005
Location: Bradford, West Yorkshire
Posts: 6100
Yes it was Farnell, they are a smart/slick outfit and I can see that they can't just do things FOC that are not specifically covered under the warranty terms. My gripe though is that I feel they could have tried much harder in terms of customer service by;
a) making it explicitly clear that there would be an inspection charge for anything not covered under the LR warranty - (they never even suggested this would apply or that I might be better going back to the supplier given the issues reported)
b) once it was noted that it was not a warranty claim in the truest sense they could have at least tried to negotiate with the supplier for me and get the cost invoiced across to save the hassle of a re-book
Farnell just seemed to be looking for every opportunity to charge me, the complete opposite to Copley. I now know where to place my loyalty and trust and Farnell have lost the opportunity to look after me as a customer and secure any repeat business, pretty short sighted of them really.
25th Jan 2016 5:56 pm
reply101
Member Since: 08 Nov 2015
Location: Dorset
Posts: 27
Great to hear your good news and positive feedback for a dealer who stepped up to the plate. I bought my used Disco from Copley too. It was a 600 miles round trip to buy it sight unseen and was very pleased with the service they gave. Long may it last, the good service and my Disco!
25th Jan 2016 6:03 pm
DerbyshireDisco
Member Since: 12 Mar 2012
Location: Derbyshire
Posts: 1397
Farnell were just about ok when they were part of the Co-op, now part of some large group who also own Bristol Street, enough said.Displaced Yorkshireman.
=^:^=
SDV6 Auto obviously, Loire blue/Ebony, ugly kid glass, RLD wheel protector, private plate and maybe side steps.
25th Jan 2016 6:59 pm
mick
Member Since: 21 Jan 2007
Location: Yorkshire
Posts: 2049
Glad it's sorted maybe Copley have bucked there ideas up having Stonelake next door lots of locals wouldn't trust them with a shopping trolley
25th Jan 2016 7:15 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50971
Good outcome 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
25th Jan 2016 8:16 pm
Dusty
Member Since: 23 Sep 2013
Location: London
Posts: 1022
Top result and at least one of the dealers finally realised it was time to implement some good old customer service. Although as they were the supplying dealer they probably realised they had little choice Discovery 4 HSE
SDV6
2015
25th Jan 2016 9:16 pm
CFB
Member Since: 02 Dec 2005
Location: Bradford, West Yorkshire
Posts: 6100
Member Since: 16 Oct 2010
Location: South Yorkshire
Posts: 907
I had excellent customer service from Farnell as part of Co-Op Group; however, they ultimately became the reason why I got rid of my D4 in 2014.
Funnily enough, I never did get to hear what they, or LRCS for that matter, were prepared to do to keep me in a Land Rover and am still waiting.2010 MX-5 2.0 Sport Tech PRHT
2019 Suzuki Vitara AllGrip
Gone BMW X5 xDrive 30d M Sport (F15)
Gone Disco 4 HSE SD V6
Gone 2008 Jaguar XF 2.7TD Premium Luxury
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