Member Since: 06 Dec 2006
Location: Adrift........
Posts: 3095
MaxxRaxx issue
Had new MaxxRaxx installed on detachable towbar on Friday Afternoon.
No rain this afternoon so thought would try it. Took ages and did it very carefully. 32 kgs of bike on it.
Went inside to get kids and clobber together, came out and it looked like this:
hmmm
what do you do now?? end of an era ....... maybe a Defender when it appears.......
25th May 2008 5:54 pm
Martin Site Admin and Owner
Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18563
Call MaxxRaxx first thing on Tuesday, but e-mail your photos now?06 D3 SE / 15 LR D90 XS SW / 88 LR 90 Td5 / 68 BMW 2000 ti
Any issues with the site let me know!
25th May 2008 6:00 pm
SPOTTER
Member Since: 06 Dec 2006
Location: Adrift........
Posts: 3095
done the email Martin already, thanks
Just glad I didn't go anywhere. I don't think it is anything I have done as it appears to be the hitch bit that has moved.
Just seeing if anyone else has had this problem with a professional install (Got the certificate!!!)
...and some damaged bikes getting them off at that angle end of an era ....... maybe a Defender when it appears.......
25th May 2008 6:06 pm
DN D3 Decade
Member Since: 23 Jun 2006
Location: W.London.
Posts: 2344
As you say, lucky you didn't zoom off in it Spotter, I thought there had been issues with this manufacturer before. Not a good design really, just relying on friction from clamped plates. Hope you get recompensed, incl any damage to bikes / removable towbar.
25th May 2008 6:36 pm
NJF
Member Since: 05 Oct 2007
Location: Gone
Posts: 2466
DND3,
I had heard that maxxraxx were very good and that many on this site have used their product, with very positive feedback. I've just fitted a removable towbar on my D3 so that we can carry the family's bikes and I'm waiting for a chance to visit maxxraxx to have the mount fitted. I called them and they refused to sell except through an approved fitter, to avoid problems like this, so I've got to take the car or at least the hook to the UK. Surely there must be more to it than poor design? I'll watch this thread with interest and if maxxraxx fix the problem and explain what happened, I'll be pleased to buy from them.
25th May 2008 6:47 pm
DN D3 Decade
Member Since: 23 Jun 2006
Location: W.London.
Posts: 2344
Well I wouldn't want to trust it unless the plates were specifically shaped or thicker and then milled out to fit snugly around that particular towbar, so that there was no possibility of it moving anywhere once clamped. In this particular case an approved installer was used and look at the result !
Last edited by DN on 25th May 2008 7:14 pm. Edited 2 times in total
25th May 2008 6:57 pm
SPOTTER
Member Since: 06 Dec 2006
Location: Adrift........
Posts: 3095
To be honest, before I went anywhere i would have fitted the auxiliary straps......but that then would have meant the entire weight was hanging off the upper tailgate!!!!!
.....which is the main reason I wanted a towbar mounted bar......
NJF I went with them as I had heard so much good as well...........and while I know they had issues in the past I was convinced that professonal installation would avoid such issues....there is a dedicated set of instructions for fitment to the D3 in the box
The rack itself is a good bit of kit so I am a bit upset.end of an era ....... maybe a Defender when it appears.......
25th May 2008 6:57 pm
WOODY179
Member Since: 01 Jun 2005
Location: Chesterfield
Posts: 3654
that shouldn't happen, had 5 bikes on mine and all been ok. IIRC there are pins on the bracket that should prevent this - perhaps the bracket was not assembled correctly - did Max do it himself?
DND3 wrote:
I thought there had been issues with this manufacturer before.
There was a casting problem IIRC that they had to get around - Very responsible company as they let every puchaser know about the problem and corrected it ASAP. They also said that anyone who could not wait for the fix could have their money back.
DND3 wrote:
Not a good design really, just relying on friction from clamped plates.
The bike rack is really well designed, strong and very easy to use, the bracket does not just rely on friction. The problem here seems to be that the bracket on the towbar has been incorrectly fitted.1996 Discovery 1 300TDI ES Biarritz Blue, sold
1999 Discovery 2 TD5 ES Rioja Red, sold
2002 Discovery 2 TD5 ES Buckingham Blue, sold
2005 Discovery 3 TDV6 HSE Adriatic Blue, sold
2006 Discovery 3 TDV6 HSE Zambezi Silver, sold
2011 Discovery 4 SDV6 HSE Nara Bronze, sold
2016 Volvo XC60 D5 AWD Lux Nav Twilight Bronze, sold
2020 Range Rover Evoque P250 First Edition, Nolita grey, sold
2023 Range Rover Evoque P300e Autobiography, Carpathian grey
25th May 2008 7:03 pm
SPOTTER
Member Since: 06 Dec 2006
Location: Adrift........
Posts: 3095
Hi Woody179,
I am inclined to agree with you, I think the issue is the installation rather than the design............however it is not a good confidence booster. My Father is due to have one installed by the same fitter on Tuesday, I am inlcined to tell him to hang fire on that.....
I have emailed MaxxRaxx and I expect a good response as they have been good to deal with so far
No one hurt so main thing
Moral of story don't do things last minute (going on holiday mid June)end of an era ....... maybe a Defender when it appears.......
25th May 2008 7:14 pm
WOODY179
Member Since: 01 Jun 2005
Location: Chesterfield
Posts: 3654
SPOTTER wrote:
............however it is not a good confidence booster.
Agree with that.
Spotter wrote:
My Father is due to have one installed by the same fitter on Tuesday, I am inlcined to tell him to hang fire on that.....
I have emailed MaxxRaxx and I expect a good response as they have been good to deal with so far
Seeing what happened to you I think I'd agree with that. Max came and fitted mine himself (at the time they had not trained up enough people to fit it to their standards) and its been fine since. I do not think Max will be very happy with the person that fitted it for you - but they will sort it out for you.
Spotter wrote:
No one hurt so main thing
1996 Discovery 1 300TDI ES Biarritz Blue, sold
1999 Discovery 2 TD5 ES Rioja Red, sold
2002 Discovery 2 TD5 ES Buckingham Blue, sold
2005 Discovery 3 TDV6 HSE Adriatic Blue, sold
2006 Discovery 3 TDV6 HSE Zambezi Silver, sold
2011 Discovery 4 SDV6 HSE Nara Bronze, sold
2016 Volvo XC60 D5 AWD Lux Nav Twilight Bronze, sold
2020 Range Rover Evoque P250 First Edition, Nolita grey, sold
2023 Range Rover Evoque P300e Autobiography, Carpathian grey
25th May 2008 7:32 pm
DN D3 Decade
Member Since: 23 Jun 2006
Location: W.London.
Posts: 2344
The rack itself looks fine, it is the attachment to the towbar I am referring to, and I have no doubt Max is a responsible person. I disagree that the fitting does not rely on friction though, and for that reason please remind me not to drive behind either of you when you have bikes attached.
Last edited by DN on 25th May 2008 7:42 pm. Edited 1 time in total
25th May 2008 7:34 pm
WOODY179
Member Since: 01 Jun 2005
Location: Chesterfield
Posts: 3654
DND3, have you actually seen the bracket before it has been fitted? I have (also have a copy of the fitting instructions) and I assure you there is more than just friction involved - there are pins etc that will lock the bracket into posistion (if fitted correctly of course). These pins are adjustable but they are not supposed to be altered as they are preset at factory - maybe this fitter did alter them or just fitted them in the wrong place.1996 Discovery 1 300TDI ES Biarritz Blue, sold
1999 Discovery 2 TD5 ES Rioja Red, sold
2002 Discovery 2 TD5 ES Buckingham Blue, sold
2005 Discovery 3 TDV6 HSE Adriatic Blue, sold
2006 Discovery 3 TDV6 HSE Zambezi Silver, sold
2011 Discovery 4 SDV6 HSE Nara Bronze, sold
2016 Volvo XC60 D5 AWD Lux Nav Twilight Bronze, sold
2020 Range Rover Evoque P250 First Edition, Nolita grey, sold
2023 Range Rover Evoque P300e Autobiography, Carpathian grey
25th May 2008 7:41 pm
SPOTTER
Member Since: 06 Dec 2006
Location: Adrift........
Posts: 3095
Just to add to this, I have already had a response from Max on a bank holiday weekend
that is above and beyond the call of duty. 8)
I will reiterate, my dealings with MaxxRaxx themselves so far I have no complaints with. I did think to start with that I may have done something wrong myself but I think now it probably wasn't me.end of an era ....... maybe a Defender when it appears.......
25th May 2008 9:02 pm
nealgs
Member Since: 13 Jan 2008
Location: Leeds
Posts: 327
Just looking on Maxx Raxx website at the Swan neck adapter - how is the rack part prevented from pivetting on the Black triangle part - pins?
see image here:
.
Has your pin moved/snapped/not in place?
Have had the maxxraxx 4bike unit for around a year (on D1 300 series) - excellent piece of kit, a company that definately seems to support and have great belief in their product (full spares support etc) - just need to see if unit will work ok on D3 with multi-height towbar or if I need to change upright to Premier version (no rear spare wheel)
regards
GaryGone: Java Black TDV6, Auto, HSE - yum, yum (Gone: 96' V8 ES Charleston Green, 96 V8 ES Black)
Toy: Southern Roadcraft Cobra, 383ci Chevy V8
Club - HiVis
Club - Disco3.co.uk Round Stickers
Club - Disco3.co.uk External Badge
25th May 2008 10:51 pm
SPOTTER
Member Since: 06 Dec 2006
Location: Adrift........
Posts: 3095
Hi Gary
on the basis of mine, not really sure what stops it rotating, there is a grub screw on the offside plate though, you can see it in my bottom photo.
I have to say on mine as well the tow ball is a lot nearer the bracket than in that shot you have posted.end of an era ....... maybe a Defender when it appears.......
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