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Gazellio
Member Since: 09 Jan 2011
Location: Chilterns
Posts: 4130
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JMack wrote:Either, take it back to the dealer as any fault this soon into ownership is presumed to have been present at the time of sale, so is the dealers responsibility to fix. Or if the distance is an issue phone them and ask if you can take it elsewhere to be diagnosed and get them to confirm they will pay for the repair. Although they are under no obligation to do that they may agree to it.
If sold with RAC Warranty then of course go to the Warranty Company first that is what its for. Trying to prove to the dealer that the fault was present may be an issue. The fact you have the law behind you does not mean much unless you are prepared to go to court if he refuses to help.
Sensible to check warranty cover first, you should have a cover note of some kind?
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11th Jul 2017 2:24 pm |
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Hardware
Member Since: 28 Jun 2016
Location: Hiding under the M60
Posts: 12881
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did dealer sell you the warranty with the car ? .
Dean
====================================
2011 D4 XS - OBD port protection, RLD spare wheel protector, All LED interiors lights, Timed Climate enabled, iiD tool paired.
2011 D4 Landmark - Stolen from same dealer before I paid for it
2011 D4 GS - Stolen whilst at dealer ... All LED interiors lights, DRLs, Spare Wheel protector.
1996 300Tdi - Eaten by tin worms
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11th Jul 2017 2:28 pm |
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heyho
Member Since: 08 May 2017
Location: Leeds
Posts: 147
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He gave me something all nicely wrapped up in a RAC Buysure folder. And offered me for around £400 a 12 month RAC warranty. But looking on line given the age and mileage of the car the warranty is pretty basic I think.
I emailed the error codes back to the dealer and he has told me to bring it back and he will put it right. I also have asked for proof of cam belt being done and he said that he had contacted the previous owner who 'reckons' it had been done. Anyway they are going to replace that at the same time.
And they are giving me a courtesy car as I am dropping mine off with them for a few days whilst the work gets done.
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12th Jul 2017 7:28 am |
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JMack
Member Since: 02 Aug 2014
Location: Edinburgh
Posts: 1517
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Gazellio @ Prestige Cars wrote:JMack wrote:Either, take it back to the dealer as any fault this soon into ownership is presumed to have been present at the time of sale, so is the dealers responsibility to fix. Or if the distance is an issue phone them and ask if you can take it elsewhere to be diagnosed and get them to confirm they will pay for the repair. Although they are under no obligation to do that they may agree to it.
If sold with RAC Warranty then of course go to the Warranty Company first that is what its for. Trying to prove to the dealer that the fault was present may be an issue. The fact you have the law behind you does not mean much unless you are prepared to go to court if he refuses to help.
Sensible to check warranty cover first, you should have a cover note of some kind?
hear speaks a dealer.
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13th Jul 2017 7:21 pm |
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