Member Since: 06 Jun 2013
Location: Margate
Posts: 134
Tow Bar Recall Confusion....
So.. I got a letter telling me that I needed to take my car to the dealer to check my tow bar... Given I tow a 2 tonne caravan around the country many times a year I booked this in right away as I was due to go away the next week.
I was asked some questions related to the type of towing I do and I explained. I was told that the detachable tow bar is for Occassional Towing now and that with the towing I do I would need a Fixed Tow Bar. I challenged them as I didn't want a fixed one to be put on to save costs if a new detachable setup could be done instead. Anyway... My immediate concern was we were away on holiday with our cravan and I now didn't have anything safe to tow and give Land Rover their credit they arranged a Loan Disco Sport "Which was terrible" and off we went on our holidays. I was told they would try and get the repairs done for our return. The dealer called me yesterday to say the cars in the workshop and that they are awaiting parts and should be sorted for tomorrow. They called me today to say the cars all done and they would drop the car off...
To my surprise when the car turned up it had no tow bar fitted.. Scratching my head the driver called the dealer and they explained they did a new test and it passed?
1: How can they do a new test when the towbar was at my house?
2: Land Rover told me on the phone its not safe given the towing I do and its only for Occasional Towing and the print that went out with the cars is no longer valid?
3: Why did Land Rover lend me a car for a week to then tell me my cars all OK?
4: Why did the dealer not update me before dropping off the car?
Does anyone know if the TEST has changed as the dealer claims since my car was dropped to them last Tuesday?
I shall be calling Land Rover first thing as I'm not happy my car is safe?
Thanks
AndrewDiscovery 3 HSE MY2006 - On the very edge of Kent known as Sunny Margate
2nd Sep 2015 6:22 pm
Redgull
Member Since: 30 Aug 2013
Location: East Sussex
Posts: 1127
hi,can i get other peoples opinion on this matter,have anybody had to take time off work to take their car to main dealer to pick up courtesy car? they are then getting a bodyshop 30 miles away to fix cross member,will it be transferred by lowloader??or will it be driven??bit with this as its phone call after phone call!!and been miss led/ lied to 4 times already anybody been here,
3rd Sep 2015 7:37 pm
tayaste
Member Since: 15 May 2013
Location: Chester
Posts: 7633
Letter received this morning, I'll book it in and see what happens
3rd Sep 2015 7:47 pm
jumpinjack
Member Since: 01 May 2014
Location: Southampton (Irish exile!)
Posts: 131
Took my car In (Southampton), very impressed, they even dropped me to work as I asked. Tow bar passed.
Car had nice valet, health check was painless (for a car with 176k).
All good.Buck blue HSE. De-tango, MY14 rear LEDs, Narpy Grill in shadow chrome, Refurbished steering wheel (beanie), phone software upgrade (Geoff) V8 brake upgrade (Geoff), Gunmetal wheels
4th Sep 2015 12:13 am
Nick H
Member Since: 25 Feb 2013
Location: Southampton
Posts: 659
All checked - no issues
Nice coffee and some biscuits for the kids
4th Sep 2015 3:29 pm
Redgull
Member Since: 30 Aug 2013
Location: East Sussex
Posts: 1127
my one was the first to fail there(lewes) not happy with service so far!
4th Sep 2015 5:26 pm
Cellerdweller
Member Since: 05 Oct 2012
Location: Macclesfield
Posts: 1315
Mines in in the morning at Guy Salmon knutsford .You're not afraid of the dark are you ?
4th Sep 2015 8:39 pm
Redgull
Member Since: 30 Aug 2013
Location: East Sussex
Posts: 1127
the plot thickens!!! they will not now give me a swan neck detachable tow bar to go with the new cross member with the swan neck socket!! BUT they will give me the towball that bolts to the fixed plate on a fixed tow bar me!!!
5th Sep 2015 5:59 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72911
Got my recall letter 2 days before I sold my unused towbar, would have been interesting to see if it was worn. But can't so won't.
5th Sep 2015 6:04 pm
Cellerdweller
Member Since: 05 Oct 2012
Location: Macclesfield
Posts: 1315
No further action required and nothing reported on the health check You're not afraid of the dark are you ?
Has a three year old D4....
His has had to have a fixed tow bar fitted....my nine year old one didn't ..... Strange
I wonder if it's a batch, materials, tolerance or supplier thing ?
My next door neighbour up isn't pleased as he has already injured his shins on the fixed thingBREXIT - done properly.
Right now ...We need Government - not Politics
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6th Sep 2015 8:54 pm
zig
Member Since: 09 Sep 2005
Location: Scotland
Posts: 631
Received two letters yesterday, both with the correct registration number but with different VIN numbers.
I have owned the vehicle since new and have never had detachable tow bar or a fixed tow bar fitted.
8th Sep 2015 12:46 pm
Redgull
Member Since: 30 Aug 2013
Location: East Sussex
Posts: 1127
they are now giving me the new cross member with swan neck tow bar !! i must admit i hope i never have to deal with a main dealer again, for the cost of my phone calls i could have bought a new D4
8th Sep 2015 7:52 pm
john ov
Member Since: 24 Oct 2008
Location: kent
Posts: 928
Just received my letter today, definitely don't want a fixed tow bar.
Now do I go to Sidcup or Croydon? decisions
9th Sep 2015 6:17 pm
Discologist
Member Since: 19 May 2014
Location: Yorkshire
Posts: 541
My letter has just arrived too, so it's a toss up between Leeds, York or Wakefield.
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with this as its phone call after phone call!!and been miss led/ lied to 4 times already 
anybody been here,
and nothing reported on the health check 
