My first eyebrow was raised when I saw "Plug, oil drain". My understanding was that the old engine oil was sucked out from the top. The service agent said that sometimes they do it the old fashioned way because they can get a good look at the underneath of the engine when they remove the engine protection plate. When I got home, I had a look underneath the car and there was no way that plate had been removed recently. This didn't bother me too much except that I noticed signs of an oil leak which had been reported previously and allegedly fixed. Had the plate been removed, the technician would have seen the obvious leak and therefore should have reported it.
When I picked up the car, there was a aerosol can on the passenger seat which I assumed the technician had left by mistake. The service agent said they give one to every customer after a service. It wasn't until later that that I saw it was the STC50545 I had been charged £5 or so for. I don't want it as I have plenty WD40 at home.
The STC50544 is a can of brake cleaner. Did they use a whole can? I think not.
I then checked the washer fluid and it hadn't been topped up despite being charged £5 or so for fluid.
I then noticed I had been charged for two litres of transfer box oil (£20 a litre) when in fact only 1.5 litres is required for the transfer box.
The car is going back in to get the leak checked but should I make a fuss about the other items I have been overcharged for? I know they are nicknamed "Stealers" but I hate being ripped off in such an obvious manner.
6th Apr 2016 9:22 pm
Someone-Gone
Member Since: 21 Dec 2015
Location: Gone
Posts: 5117
Was it Peter Vardys, Aberdeen?
6th Apr 2016 9:25 pm
galwaygreen
Member Since: 30 Oct 2011
Location: plymouth
Posts: 6525
mine normally charges for getting rid of old filters ..oil and rags,,environmental charge sir
6th Apr 2016 9:25 pm
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20786
Member Since: 21 Feb 2016
Location: Lancashire
Posts: 563
"The car is going back in to get the leak checked "
If they charged for a plug that wasnt removed then I'm afraid my car wouldnt be going back , its all about professionals charging for work done no room whatsoever for any amateurism or lies when dealing with such expensive and dangerous machines .
You usually find that although an attitude and approach may not always run through a business it does run through a service
My 2 cents
6th Apr 2016 9:41 pm
Mr.Tom
Member Since: 01 Jun 2014
Location: St Neots
Posts: 1641
I would be raising a fuss... Paid for work that's clearly not been done. Get some pictures and date them, if you need to and they don't rectify their invoice a) you could sue, it's fraud or b) contact trading standardsSill protection - LED internal lights - LED reverse lights - boot liner - Dog Guard - Rock sliders
MY12 D4 HSE - been and gome
MY16 D4 Landmark
6th Apr 2016 9:48 pm
HughMartin
Member Since: 30 Mar 2008
Location: Aberdeenshire
Posts: 751
The Dundonian wrote:
Was it Peter Vardys, Aberdeen?
No it wasn't. I wouldn't go anywhere near them. I don't want to reveal the dealer until they have had a chance to recover the situation.
Disco_Mikey wrote:
HughMartin wrote:
My D4 went into franchised dealer
Spotted your 1st mistake
Mike, you are probably correct. The only reason I used a franchised dealer was that I am on holiday right next to one, they provided a courtesy car, the total price wasn't to bad, I have had reasonable dealings with them before and it is where I bought the car. I would have done the service myself but I would have been risking the LR warranty. See my previous thread at http://www.disco3.co.uk/forum/topic143196.html
.
6th Apr 2016 10:16 pm
LandPhil
Member Since: 25 Apr 2015
Location: Suffolk
Posts: 197
Sounds like you have lots to talk about when you get back to them, good luck. If I were you I would be asking for a credible explanation, which I cannot see being given, followed by a significant refund or "toys out of cot" job.
Years ago I put my car into a Ford main dealer to have a pinion seal repaired. They wanted it all day. In the early PM I took my father's car into the local town to do some shopping and to my surprise parked next to my car in a multi story car park. I immediately returned to garage to ask if it was ready and they told me it was in the workshop being worked on so I couldn't have it yet and I was not allowed in the workshop for safety reasons. You can finish the story anyway you want but suffice it to say I didnt pay for the work and as the tank was "full" when I took it in it was full whenI left.
Go get em.
PS mine's in next week for a B service so I'll be filling up my washers before dropping it off!!FFRR Westminster TDV8
D4 HSE MY12 Aintree Green. Great car
RRS HSE Lux MY11 Stornoway Grey
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6th Apr 2016 10:37 pm
MGCarr
Member Since: 15 Jul 2014
Location: Lancashire
Posts: 703
No you are not being at all unreasonable but unfortunately all of these items are regular profit maximisation scams used by dealers across the whole industry on private customers. Fleet operators pay people to scrutinise company car service bills in order to reject these sort of excess charges.
Just using one of your items as an example, the dealer will explain the reason you have been charged for 2 litres of transfer box fluid at £20 per litre is that the only way you can buy it is in 1 litre bottles and £20 is the retail price in their stores. This is true if you go into the parts department as a private customer, however I have been reliably informed by a parts manager from a LR dealer that he never supplies any transfer box fluid to his workshop as they get it in bulk from elsewhere. Even if the dealer you used is using the 1 litre bottles they are still making a 'free' £20 on every other vehicle they do a transfer box oil change on.
It is all a bit like David Cameron's dad's offshore tax avoidance schemes, probably not actually illegal but very underhanded, unhealthy and should be stamped out.
1997 Defender 90 for the kids and I to have a go at some competitive off road RTV and Tyro trials, daughter picked up her first trophy over the August Bank Holiday.
Previous Land Rover history
1996 P38 4.6 V8 Autobiography
1996 Discovery TDi 300
1972 Range Rover 3.5 V8
LWB Hard Top Series 3
LWB Truck Cab Series 2A
Not been without a Land Rover for over 40 years - I must need therapy!
7th Apr 2016 12:59 am
lynalldiscovery
Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274
I think the tfer box oil comes in 1 litre bottles.
Sounds like you have lots to talk about when you get back to them, good luck. If I were you I would be asking for a credible explanation, which I cannot see being given, followed by a significant refund or "toys out of cot" job.
Years ago I put my car into a Ford main dealer to have a pinion seal repaired. They wanted it all day. In the early PM I took my father's car into the local town to do some shopping and to my surprise parked next to my car in a multi story car park. I immediately returned to garage to ask if it was ready and they told me it was in the workshop being worked on so I couldn't have it yet and I was not allowed in the workshop for safety reasons. You can finish the story anyway you want but suffice it to say I didnt pay for the work and as the tank was "full" when I took it in it was full whenI left.
Go get em.
PS mine's in next week for a B service so I'll be filling up my washers before dropping it off!!
Shame you did not have a spare key you could have driven your car to the other side of the car park .
7th Apr 2016 11:12 am
markynicholls
Member Since: 09 Sep 2015
Location: Alnwick
Posts: 63
I would be asking some questions about their pricing for certain. Even if they only used 1 litre bottles and had a spare half litre left I would be asking to have it (especially as you have paid for it) With regard the actual service are you sure they have even changed the oil? Sounds very suspect to me.
7th Apr 2016 11:23 am
110CSW
Member Since: 19 Oct 2005
Location: Scotland
Posts: 796
How much did you pay? Personally for any service on any car I negotiate a price and then don't care how the invoice is made up as long as the work is all done.2014MY Discovery
8th Apr 2016 11:32 am
Dannyson
Member Since: 15 Oct 2014
Location: Newquay, Cornwall
Posts: 820
Negotiate a price? I thought it was a bit like Sainsbury's - the price is what it is!! 2016MY Discovery HSE - Black
2009MY Toyota Land Cruiser (Lc4) - Black
8th Apr 2016 11:42 pm
Robse
Member Since: 10 Jun 2014
Location: Cambridgeshire
Posts: 498
What ?? Never !! Get prices from different dealers and beat them down !! Most will price match or go lower.Velar MY18 D180 S Narvik
Discovery MY2015 3.0 SDV6 SE Corris - Gone
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Negotiate a price? 
