Member Since: 29 Oct 2012
Location: Hexham
Posts: 101
mail them or go to their support forum.
Sure they will sort you out in no time.
9th Apr 2014 9:17 pm
BBS SPY Site Sponsor
Member Since: 15 Jun 2007
Location: Sunny Cyprus
Posts: 3054
Quote:
A stunningly unhelpful message for the end user.
Actually, under the circumstances, this is about as an informative a message as the Nanocom could and should be expected to provide.
All the CAN BUS coverage applications of the Nanocom evolution has a preceding VIN detect function that ascertains the vehicle Model it is connected to so it can check licencing and provide correct functionality to the user. This is quite a sophisticated function that has a large degree of accomodation in respect of its encountering new and unprogrammed ECU's being fitted ETC.
Neither i nor the Nanocom Evolution by it's message will reveal the exact reasons why a vehicle has failed a in respect of a the Vehicle Identity Detect function, as this would provide a significant breach of sucurity, but i am however willing to tell you that to get this message maens that there is at least two ECU's fitted to this vehicle from other vehicle models.
I am sorry to refer to beurocratic detail but our licencing makes it quite clear that we should have an expectation that electonically any vehicle would be unmodified in this respect and would pass any electronic checks that would validate the vehicles identity as being genuine and as built by the factory.
Last edited by BBS SPY on 9th Apr 2014 9:35 pm. Edited 1 time in total
9th Apr 2014 9:33 pm
Comusat
Member Since: 05 May 2013
Location: Stalybridge
Posts: 575
Make sure you've put the unlock code in the correct box when setting it up.
I had the same problem, simply because I'd put the unlock code in box 1 instead of box 11 (I think it's 11)
The set up will tell you which box you should put the unlock code in.Lee
D3 TDV6 HSE, Bonatti Grey, 7 Seats, Dual Climate, Heated F&R Seats & Screen, Fog's , Auto lights & Wipers, SAT NAV, Harmon Kardon, Cruise, many rattles, occasional leak
D2 3.9 V8 supposed to be Green, was mainly rust. Gone but not forgotten.
9th Apr 2014 9:33 pm
Robbie
Member Since: 05 Feb 2006
Location: ¯\_(ツ)_/¯
Posts: 17932
therealboss wrote:
There must be a way to fix it so I can use the Nanocom with it after upgrading the Nanocom so I can use it on the D3 as well as the D2's.
Sorry but is your Nanocom connected to a D3 before you have upgraded it to use on a D3???Land Rover - Turning Drivers into Mechanics Since 1948
Member Since: 09 Mar 2009
Location: Littleborough
Posts: 2109
I'm sure I've had this show on mine one time when I connected it without the ignition switched on Clive
9th Apr 2014 9:44 pm
therealboss
Member Since: 21 Mar 2014
Location: Co Carlow
Posts: 1958
I only used the nanocom on my D2's and bought a D3 last week and bought the upgrade a day or so before.
I think I put the unlock code in (4) not (11) so will try that tomorrow, never noticed that it was Licence 11, in too much of a rush to get playing. Dale
Last edited by therealboss on 9th Apr 2014 9:47 pm. Edited 1 time in total
9th Apr 2014 9:44 pm
Robbie
Member Since: 05 Feb 2006
Location: ¯\_(ツ)_/¯
Posts: 17932
BBS SPY wrote:
Quote:
A stunningly unhelpful message for the end user.
Actually, under the circumstances, this is about as an informative a message as the Nanocom could and should be expected to provide.
….but i am however willing to tell you that to get this message maens that there is at least two ECU's fitted to this vehicle from other vehicle models.
So in that scenario may I suggest a message akin to:
Quote:
'The vehicle identity check has failed as at least 2 vehicle ECUs are not correctly registered to this vehicle. Please contact the friendly support team at xxxxx'
Land Rover - Turning Drivers into Mechanics Since 1948
Member Since: 05 May 2013
Location: Stalybridge
Posts: 575
I've just checked on the Nanocom website, and it's licence 11, so it should go in box 11.Lee
D3 TDV6 HSE, Bonatti Grey, 7 Seats, Dual Climate, Heated F&R Seats & Screen, Fog's , Auto lights & Wipers, SAT NAV, Harmon Kardon, Cruise, many rattles, occasional leak
D2 3.9 V8 supposed to be Green, was mainly rust. Gone but not forgotten.
9th Apr 2014 9:52 pm
therealboss
Member Since: 21 Mar 2014
Location: Co Carlow
Posts: 1958
IID Pro MV License - D3, D4 & RRS - Enabling, Updates, D4 & RRS Timed / Remote Climate, D4 Bluetooth fitting
PM me for details
Owner of the original "Beanie" grille
D4 & RRS style D3 grilles made to order
9th Apr 2014 10:28 pm
jobster
Member Since: 08 Jul 2012
Location: Hilversum
Posts: 591
Robbie wrote:
BBS SPY wrote:
Quote:
A stunningly unhelpful message for the end user.
Actually, under the circumstances, this is about as an informative a message as the Nanocom could and should be expected to provide.
….but i am however willing to tell you that to get this message maens that there is at least two ECU's fitted to this vehicle from other vehicle models.
So in that scenario may I suggest a message akin to:
Quote:
'The vehicle identity check has failed as at least 2 vehicle ECUs are not correctly registered to this vehicle. Please contact the friendly support team at xxxxx'
Totally agree. Selling products does not stop after the funds are in. You have to take into consideration when marketing your products that even the dimwittiest of dimwits will buy your product and totally ignore or mess up your carefully thought of stuff. It's tough, but even than, you collected their funds, you owe them your attention and appreciation for them having your product intead of one of the many competitors out there. For me this type of reply would have made me send the item back and ask for a full refund.
Why refer to a stupid reply like this, where you could have done with: I'm sorry to hear our product does not work as expected. Giv me your phone number and we'll sort it for you.RLD Sump Guard
GVIF & rear camera
New FBH via Dan
BAS Remap with IIDTool
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