Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73096
Now that's showing your age Rich.
11th Jan 2013 7:09 pm
dangerdave
Member Since: 23 Nov 2010
Location: <>
Posts: 4495
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11th Jan 2013 7:15 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73096
Luckily don't remember any of those.
11th Jan 2013 7:23 pm
dangerdave
Member Since: 23 Nov 2010
Location: <>
Posts: 4495
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11th Jan 2013 7:29 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73096
Nope, and don't remember old money and b&w TV.
And once more DD has taken us waaaaaaaaay off track.
11th Jan 2013 7:32 pm
bellautos
Member Since: 02 Feb 2006
Location: NorthYorkshire
Posts: 2532
I think that the 40 euro bill with storage fees charged after months of having it on a shelf waiting to here from him and any interest charged on non payment of the inspection invoice allong with him not contacting you at all no matter your efforts for 3.5 years warrants disposal at your descretion with out a doubt.
Afterall, how long does a customer expect you to hold in storage a non paid for repair/inspection until they decide they may want it again or have the 40 euros spare to pay the invoice ?
I think after 12 months of non contact I would have disposed of it as well!
RE disposal and not reselling it thats been mentioned in another reply. I understand this fully and agree with you disposing of it by parts salvage only and not resale, no matter how new looking an item is you cant sell it as new if its not, so salvage was its best and only option to recover your outstanding inspection invoice and any interest and storage fees owed.
Pete
11th Jan 2013 10:27 pm
MarkOne
Member Since: 23 Jul 2011
Location: County Antrim
Posts: 3345
Wise words from Pete there, think that sums it up well.
11th Jan 2013 10:30 pm
WOODY179
Member Since: 01 Jun 2005
Location: Chesterfield
Posts: 3654
It sounds reasonable to me that the unit was disposed of, however whether this was legal would depend on a few factors. If the contract did not state how much the storage fees would be, then legally I'm not sure they could be applied. I have had to deal with something similar to this - okay 10 years ago so things may have changed and of course we are not talking about UK law either, the only difference is that the company I worked for at the time never went after storage fees - basically because they were not detailed in the contract. The other aspect that was advised by the company solicitor was that a registered letter had to be sent to the customer's last known address telling them that the unit would be disposed of but giving them a reasonable number of days to reply in.
11th Jan 2013 10:50 pm
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
I think if I spent so much on something and found it didn't work and then had to send it back from Australia at my cost, meaning I must genuinely have thought something was wrong, only to be told it had been checked and was fine but you owe me 40 Euros for my time, well I would be off too!
No excuse though for not calling or emailing to discuss the matter with the vendor, but we only have one side of the story, would love to hear the other as there must be more to it
I think charging 40 Euros was not the best example of after care, but then that is just my view
11th Jan 2013 10:54 pm
countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
As far as I know, you need to contact them twice, first is notice that it's repaired and awaiting payment/collection. The second is to give a deadline when they have to be collected.
Once this "reasonable" time has passed then you can dispose of or sell the item. You should keep the money for 6 years and give it to the previous owner less costs etc if he turns up in that period.
If it were me I would offer a discount on a new unit to the value of the spares you used, which seems a fair offer. I think in anybodies book 3 years plus is a reasonable length of time before disposing of it.
11th Jan 2013 11:01 pm
countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
Discotres wrote:
I think charging 40 Euros was not the best example of after care, but then that is just my view
Who pays for the person who has to test it though, a inspection fee if no fault is almost standard across all industries to be honest.
11th Jan 2013 11:04 pm
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
Well I wouldn't, but that's me, Apple give you 90 days help and support, I would have thought a forum member would have been treated better and helped out, lesson learnt
11th Jan 2013 11:14 pm
hotrocks
Member Since: 05 Jan 2010
Location: England
Posts: 467
I have on occassion had a similar situation, we usually send a letter telling them that if the item is not collected within 14 days it will be disposed off - then we sling it!
This usually results in some contact and collection.
We are not a storage unit and space is limited.
I think you did well to hold onto it for so long with no contact, I would tell them to stick it and take their chances with the local courts
11th Jan 2013 11:18 pm
chalky
Member Since: 21 Aug 2008
Location: Yorkshire
Posts: 3145
I think it's fair and reasonable to carry out an inspection, no fault found only leads me to believe the kit is as robust as other forum members report, €40 is neither here or there especially when the unit was offered at a discounted rate initially ?
To leave it 3 years is taking the P!$$
Then asking for it back ? What did he expect, oh yeah I remember you....... It's been sat here waiting ! I wondered when you were gonna call.......
It's true that we haven't heard both sides of the story but unless you're flux capacitor needs plugging in and clearing down 3 years is 3 years ! Time traveller or not,
Illness may also bear some relevance, but for 3 years......
He's probably done a 3 stretch, out on good behaviour and just crossing things off his my name is Earl list Only dead fish go with the Flow !
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off too!
