This 'rule' is maybe being driven by the dealers themselves. They'll agree to complete work at the reduced labour rate WD will pay them, if WD insist their customers have to pay the inflated service costs at main dealers. Lots of back scratching .The surest sign that intelligent life exists elsewhere in the universe is that none of it has tried to contact us yet.
17th May 2010 11:41 am
John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
Mine's in at that moment. Claim for some air suspension issues and banging/clattering other bits and bobs. Submitted via 1-link... please keep everything crossed!
2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
17th May 2010 4:54 pm
John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
Work was diagnosed as failed air compressor, worn front and rear ARB bushes, worn centre and outer track rods and failed bottom ball joints.
Duckworths were superb and dealt with WD submitting through their electronic system. Given the size of the potential bill, WD sent out an engineer to check the state of the car. WD authorised everything with the exception of the ball joints (fair enough, it's not mentioned on their policy), steering alignment (which they subsequently authorised after a bit of to-ing and fro-ing) and a few nuts/bolts/rivets which to be honest seemed a bit petty. It was 3-4 days of authorising/admin etc, but during this time Duckworths had kindly lent me a loan car. I'm very grateful to Duckworths, because I think the process was a lot more time intensive than it is for say the traditional LR warranty and I think they went the extra mile to help me. So, I'm conscious that my positive experience of WD was probably helped by a fair amount of time/input from Duckworths.
There was some initial confusion from WD because my £0 excess and my no-betterment exclusion hadn't registered on WD's system from when the salesman sold me it. That took a few calls from me to help oil the wheels of bureaucracy, however that wasn't the end of the world, and their engineers on the helpline were polite and pleasant and it was quickly sorted.
I'm really pleased with the service from WD and policy (my involvement was only really because of a couple of admin errors). The work's all authorised and the amounts agreed, so I just need to submit my bill and they'll send me a cheque, but I've no reason to think that there will be any problems. At half the price of the LR, with better coverage, and wear and tear, paying up front for a bill seems a fair price to pay.
The total bill was well in excess of the cost of my policy, so I'd definitely recommend it based on my experience. Polite and pleasant at every stage from sales through to engineer discussions, and most importantly they've authorised payment. Their coverage is clearly very good on paper (aren't all policies!), but in my experience it's been backed in reality and when there were a couple of niggles these were sorted out quickly and efficiently.
John2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
25th May 2010 10:17 am
AWD man
Member Since: 03 Jul 2009
Location: In Drag
Posts: 831
glad to hear that John 57 RRS TDV8
BAS Map
D3: Gone but not forgotten
25th May 2010 10:21 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73078
25th May 2010 10:28 am
Dan A
Member Since: 22 Sep 2009
Location: wakefield
Posts: 84
Mine's in Guy Salmon at the moment due to no power, Both EGR's have failed.
Dealer had reported it to WD throught the online one link system. So far 2 days and they dont have a reply back from WD, so going to call to try and speed things up.
29th May 2010 7:44 am
AndrewW
Member Since: 06 Aug 2007
Location: Saddleworth
Posts: 2302
Got my cheque today!
Less the proverbial £50 "excess" (my life has been given to "excess" - so now I pay for it ).
A2006 D3 finally swapped for a 2016 D4 Graphite in Graphite grey. No mods
29th May 2010 11:48 am
Pugwash
Member Since: 28 Nov 2008
Location: Essex
Posts: 61
thanks to everyone’s input here, just taken a warranty with WD, they know the Disco3 forum users well, would not surprise me if they are registered. did really have to negotiate hard just mentioned Disco3.co.uk and was give a competitive price.
Will keep you up to date if I have to claim as I have taken a main dealer warranty
3rd Jun 2010 11:27 am
John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
I'm sure they're looking at it Therefore I think it's important to feedback positive experience as well as any negative experience if it happens. John2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
3rd Jun 2010 11:28 am
John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
Just got back from jolly holidays to find a cheque from WD for all the money they owed 8) Must have arrived within couple of days of submitting the claim. 2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
20th Jun 2010 6:19 pm
hids4u
Member Since: 12 Apr 2009
Location: Leeds
Posts: 1155
Evening all
This is a great post
I bought a brand new D3 last year LHD that happens to have no LR warranty - long story but trust me i didnt pay anywhere near the 50k price for the V8 HSE
Guy that sold me it has given me a letter covering the warranty as per LR - but i didnt fancy dealing with him for each claim for the next 3 years so thought i would a warranty up
LR uk wont do a LHD car! But found WD. Nearly dies when their online system quoted 1050 GBP for a year. Then phone rang and sales guy offered me 850 GBP
I thought they were joking - ok good cover but my god brand new car with 5k KM only and they price it like that. So i didnt buy and letting the dealer cover any costs - which touch wood have been 200 gbp so far for a faulty parking sensor which in fact was a bad connection - but bumper off by main dealer to find it!
I think sub 500 for a years motoring in a D3 is good value - just wondering why they wanted to milk me. particularily as the V8 is reliable not like the old tractor engine TDV6
20th Jun 2010 7:28 pm
John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
...and they just agreed to a new alternator as the old one started smoking Very good service - definitely worth the money 2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
25th Jun 2010 9:02 pm
Frapp
Member Since: 19 Dec 2008
Location: Norff Zummerzet
Posts: 1655
Well after reading this thread numerous times I have decided to go for the Land Rover warranty.
I'm working on the assumption that if it breaks down a Land Rover garage will fix it and between them they can charge what they like.
Land Rover product
Land Rover warranty
Land Rover garage
F***ing Mend It. Job done Member of the carrot crank club
Embarrassingly in for the 2nd round, bought another two
D3 Jack Russell carrier
D4 Landmark for towing duties
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
.
).
Therefore I think it's important to feedback positive experience as well as any negative experience if it happens. John
