Member Since: 27 Mar 2007
Location: Hampshire
Posts: 1072
Land Rover Assistance - Renewal
Have just tried to renew my LRA cover, it having run out with my 3 year w'tee last week. I only wanted the LRA cover, not the extended w'tee as I have taken out Tesco cover.
Was told not possible since July 1st. Can only now take out the w'tee and LRA together as the supplier has moved from Mondial? to CarCare. They said only option without w'tee cover was standard AA. This means no dedicated LR tech in nice shiney D3 or LR courtesy vehicle. A scam to force the use of the rip-off full service I assume.
Any one else tried to take out LRA on it's own this month? Any thoughts? I shall be onto LR Customer Services tomorrow as that's crap and deteriation of service. Anyone got a name / contact in LRA?
Cheers, Richard.Off Roading is OK.... But I'd rather be Boating!
27th Jul 2009 9:31 pm
DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
Not a popular reply mine so look away now if offended..
BUT its up to them (LR I assume) what they offer - either buy it or don't.
I understand fully what you are saying but if they choose not to offer a product then complaining probably won't help. They are not obliged to offer you anything at all.
It just the same as other companies where they 'bundle' products or services together to maximise profit.
Sorry mate thats what I think. SOLD - 23my Range Rover Sport D300 Dynamic SE
27th Jul 2009 9:49 pm
AndrewS Tarquin of the Desert
Member Since: 06 May 2005
Location: Y...... because I can
Posts: 10440
Trying to send you a pm but getting this
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.In the Beginning there was nothing, which exploded.
27th Jul 2009 9:50 pm
DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
I took out LR Select warranty with LRA on 10th July but didnt try LRA on its own..Duncan
-----------------------------------------------------
If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide
27th Jul 2009 9:54 pm
xtc
Member Since: 27 Mar 2007
Location: Hampshire
Posts: 1072
Hi Duncan,
Is that just LRA for £180 ish or was it a package with some extended w'tee as well?
Richard.Off Roading is OK.... But I'd rather be Boating!
27th Jul 2009 9:56 pm
xtc
Member Since: 27 Mar 2007
Location: Hampshire
Posts: 1072
DJ,
Understand what you say but was always available before. A lot of people have LRA instead of AA as more specific cover but do not want £1200 worth of extended w'tee. LRA was twice AA price so still paying a generous premium for roadside cover...
New people, new rules but a backward service for loyal customers, so worth a call anyway! Off Roading is OK.... But I'd rather be Boating!
27th Jul 2009 10:00 pm
Ken
Member Since: 20 Feb 2006
Location: Here
Posts: 10865
Richard its all going the same way one of our 430's broke today the loan car offered was an X type jag
Ferrari assistance line was take it or leave it ( we left it )
27th Jul 2009 10:04 pm
xtc
Member Since: 27 Mar 2007
Location: Hampshire
Posts: 1072
Thanks for replies... I'll let you know how politely they tell me to pi$$ off ! Off Roading is OK.... But I'd rather be Boating!
27th Jul 2009 10:13 pm
philhunt
Member Since: 16 Sep 2007
Location: MI5 not 9 to 5
Posts: 1761
I took out LRA on its own + Tesco warranty in March. I already have personal European and full UK RAC cover for my D1 [and any other vehicle I'm in] but wanted the extra peace of mind from LRA for the D3.
Interested in the outcome of this as it seems I won't get the chance to renew LRA next yearClubs Mantec, Tasmods, LEDS, AT2s on 18s, Maxxis Bighorns on 17s, Remote FBH, BAS. ReMap, BSS., RLD Personalised SWP., Safari Snorkel, Faultmate, Three Musketeers & MUD
27th Jul 2009 10:16 pm
JLR
Member Since: 15 Jun 2009
Location: England
Posts: 6
The LRA guys have there shiny new disco 3 commercials,better eqippped as well,,don't panic they're still out there and so am told 100% same personnel who transferred over from Mondial,,alot of experience there .The AA from 1st July 2009 now have the Landrover/Jaguar assistance programme for 3 years UK & Europe.If you call the assistance line, they will point you in the right direction to renew 0800-521786. The Ex warranty IS covered by Car Care
These new disco's have an orange highways beacon on top now,red striping up the taildoor and not down the side as before,,,,,,,,and 2 colours silver and dark grey just to spice things up
27th Jul 2009 10:24 pm
DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
xtc - take the approach about Brand Loyalty, you want to have LR support you and your family when about and about. If (when) your breakdown you want a LR trained expect to look after you and if necessary tow you to LR garage for repair! Be nice
Ultimately if they don't sell it you can't buy it though.SOLD - 23my Range Rover Sport D300 Dynamic SE
28th Jul 2009 7:59 am
DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
XTC,
I bought the package, but at the time I could have bough LRA on its own. Talking to the LRA man last month he said the new arrangement with the AA were, in order :
1) Send an LRA Disco and try to fix on the side of the road
2) If no LRA man available send a yellow van who will try (and fail) to fix
3) If no yellow van available send a numpty in a recovery truck and recover irrespective of problemDuncan
-----------------------------------------------------
If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide
28th Jul 2009 8:16 am
xtc
Member Since: 27 Mar 2007
Location: Hampshire
Posts: 1072
Thanks!
Have also mailed the AA to see what the score is and if it's possible to take cover out directly with them. Also what would be sent out with normal AA cover when responding to a LR call. Sure it will be no, no and no, but thought I may as well follow it all up while i'm on the case. Will also save everyone else going through the same routine... DJ I will be nice, as always!Off Roading is OK.... But I'd rather be Boating!
28th Jul 2009 9:16 am
countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
I think you only get a Discovery replacement vehicle for 36 or 48 hours if you are out of warranty, after that you have to pay for it. As it is out of warranty they don't fit replacement parts I believe unless you pay normal price for them.
Might be worth checking as I think the cover is less than when your in warranty. I took it out and then cancelled it within 14 days as it just didn't sem worth it while I had free European Cover via my Black Card
28th Jul 2009 9:31 am
B16 KJR
Member Since: 10 Jul 2006
Location: Rosyth, Fife
Posts: 3005
I had to call out Landover Assist last week when my car would not go into gear. It was an AA patrol that arrived at the house. He arranged for an AA recovery truck to take the car to the nearest dealer.
He told me that all Landrover Assist is now being handled by the AA, they all work from the same call centre but have differant desks for Landrover, Jaguar, BMW. Audi etc etc.
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