crews control
Member Since: 18 Mar 2007
Location: Dorset
Posts: 5011
  
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Sadly, the moral of this story is a lesson I learned to my cost some time ago with another main dealer... always always always check every inch of any new car both inside and out for blemishes before signing the paperwork or leaving the garage, (and try to avoid picking up a new car if it's raining - which is what happened to me!). It annoys the hell out of everyone, you'll look a berk and a bit sad, but you'll never regret it. It's amazing how quickly they can fix these faults when you've refused to sign or pay!
It's very sad that so many dealers can't be trusted not to shaft their own customers with such a cheap trick as this.
 2005 D3 HSE
2011 D4 Landmark
2016 D4 HSE Lux
2017 Ford Tourneo VR46
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 1st Jan 2009 2:31 am |
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DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
 
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I would chase LR CS... every day. Also make Stratstones (dealer principal) aware of this forum and this thread..
its only when they realise you are not on your own and have support from a larger community that Stratstones "may" realise this is very bad for their business. Based on experiences from this forum.. I will NEVER buy anything or get my car serviced at Stratstones. There must be others that feel the same.
It worked for me when I had a problem with equipment a non LR dealer provided. in fact, they found out via the forum before i had chance to contact them  . All was sorted but they werent best pleased..
alternativly come on a couple of events and eventually you dont worry about the odd scratch...
dont let it get you down and enjoy the Permagrin  Duncan
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If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
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D4 HSE MY13 SOLD
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| 1st Jan 2009 9:32 am |
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BLFarrar
Member Since: 02 Aug 2006
Location: Deepest, Dankest, Darkest, Dingiest......Le Halifax, West Yorkshire...with strong links to Ireland
Posts: 6222
  
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Reject the car....as quickly as you can
Don't go over the 14 day time limit for this protection
I would also point out to them that to accuse a customer of damaging his own property has triggered this response.
If its the Newcastle branch of Stratstone - some years ago they changed the head unit of my D2 SatNav...they tried to fob me off with a second hand unit stating this was the standard LandRover "Service exchange"...."I wouldn't get a new one" - Not acceptable.
When I told them I would phone Landrover customer service from their showroom service queue - with a whole load of other customers in full earshot they produced another head unit.
With some dealers they get away with what they will "try on"
In the "Andy the Landy" case why didn't they get one of the local vehicle touch up providers to sort it either before they sold it or when you pointed this out ? BREXIT - done properly.
Right now ...We need Government - not Politics
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| 1st Jan 2009 10:57 am |
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The Coachman
Member Since: 22 Jun 2008
Location: West Midlands
Posts: 410
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As much as it's a chocker it would be very hard to prove liability of the damage once you have left the forcourt. I guess it's second hand? Which won't help matters. From my own experience with said dealer I found it best to keep calm, write a letter direct to the dealer principal, state the facts and what exactly you expect him to do about it and finally tell him how quickly you expect a reply and how best to contact you. I would suggest facing it or taking the letter in person. Avoid threats and abuse! LR customer services will only get involved once you have had a response from the dealer not before. They do read (and contribute) to this site so the dealer principal will probably be fully aware of your problems. I am amazed they did not simply accept the TD5 back in January, I guess they new exactly what they were doing giving you the FL2 for so long.
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| 2nd Jan 2009 8:59 am |
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crews control
Member Since: 18 Mar 2007
Location: Dorset
Posts: 5011
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I assumed from Andy-The-Landy's post that it was a new car? - If it's second hand then that's different...
Quote:Took delivery of my new se from Stratstone in Durham yesterday
2005 D3 HSE
2011 D4 Landmark
2016 D4 HSE Lux
2017 Ford Tourneo VR46
Club Waitomo
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| 2nd Jan 2009 11:43 am |
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DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
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I dont think you can reject the car, for a few minor scratches. You need to give the dealer a chance (or a few chances in this case  ) to rectify the problem. As the coachman says, stay calm and present the facts. However, dont "leave the ball in their court" so to speak. I would hassle the dealer and LRCS daily. Duncan
-----------------------------------------------------
If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide
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| 2nd Jan 2009 1:12 pm |
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The Coachman
Member Since: 22 Jun 2008
Location: West Midlands
Posts: 410
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crews control wrote:I assumed from Andy-The-Landy's post that it was a new car? - If it's second hand then that's different...
Quote:Took delivery of my new se from Stratstone in Durham yesterday
But at 16.5k I am guessing 2005 ish....
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| 2nd Jan 2009 1:18 pm |
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crews control
Member Since: 18 Mar 2007
Location: Dorset
Posts: 5011
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 sorry, I hadn't read that bit right, and worked it out!
(somewhat different from buying a brand new car and finding a hand painted scratch - which is what happened to me) 2005 D3 HSE
2011 D4 Landmark
2016 D4 HSE Lux
2017 Ford Tourneo VR46
Club Waitomo
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| 2nd Jan 2009 8:08 pm |
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goodfella
Member Since: 03 Apr 2007
Location: Salford
Posts: 533
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"set it out clearly in a letter give them 14 days to put it right then
a/ return vehicle and go buy one elsewhere
b/ county court summons! "
or, c) drive it through the showroom window and accept a caution for criminal damage, then pay the wheelarch yourself.  Badda bing.......How you doin'?
Java black SE, standard spec. Clean and shiny.
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| 2nd Jan 2009 8:19 pm |
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goodfella
Member Since: 03 Apr 2007
Location: Salford
Posts: 533
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Sorry there is a significant flaw in my plan i.e. driving it through the window will cause more damage than the wheelarch. You see crime does not pay let that be a lesson.  Just stick with LR CS. Badda bing.......How you doin'?
Java black SE, standard spec. Clean and shiny.
_______________________________________________
Club TFC - Off Road Essentials
Club Tesco Finest Warranty
Club G4 Stickers even though it's not a G4
Club Rhino Rack
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| 2nd Jan 2009 8:33 pm |
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monkey hanger
Member Since: 17 Jan 2008
Location: London
Posts: 291
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Sorry to hear about all your problems with Stratstone.
After 8k worth of warranty work in a year and a 6 month wait for £500 owed to me only resolved by threatening legal action I can confirm that Stratstone Stockton are just as  .
The only dealership that may be worse in my experience is Stratstone woodford, closely followed by Stratstone Mayfair who have lost so many documents, parts and damaged my cars that It is beyond a joke.
I'll never buy anything from them again "its probably a virus, you'll be right as rain in a few days and if you're playing sport try to favour the other leg"
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| 2nd Jan 2009 10:43 pm |
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NJF
Member Since: 05 Oct 2007
Location: Gone
Posts: 2466
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There's quite a bit of talk about rejection but, new car or old, given that the damage is just a graze on the painted plastic wheel arch, which can be repainted or even replaced for perhaps less than GBP 1,000 (and I should hope a lot less even in rip-off Britain) the most sensible thing to do might be to keep the car if you otherwise think it of suitable quality and have a local independent body shop repair it. Then claim for your cost in the Small Claims Court. That way you'll (a) get the car fixed promptly, (b) reduce the issue to the question of specific damage and bring it within the SCC's powers to deal and (c) perhaps persuade the dealer principal that you're reasonable but determined to see the issue through.
The flaw in the plan is likely to be that the SCC will see it as a matter of your word against Stratstone's - which it is. I don't know how they judge cases like that. Maybe they'll split the issue down the middle.
Short-sighted of the DP, perhaps, given how much he's likely to earn from a customer on service over the life of the car, assuming the customer is local. Also short-sighted given the publicity he's getting on this site. It's very rare I ever see a positive comment about Stratstones, and it's a dealer network that I'll avoid without a second thought when I come back to the UK.
Just my ha'penneth worth. Hopefully helpful. Good luck.
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| 3rd Jan 2009 6:32 am |
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981578y0gujfnj3
Member Since: 31 Dec 2008
Location: None
Posts: 13
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Just been to the door of the previous keeper and it turns out that the damaged arch was there when they bought it from stratstone in July 08. And to add to that they had nothing but trouble with the car as the suspension is faulty along with other things.
Stratstone where unable to repair the car so they bought it back from the Chapmans and sold it to us. within 1 hour the fault lights where on the dash for the suspension.
So they have accused my children of damaging the car on their bikes on my drive as they said there was no damage to the arch when it went out.
And they have sold a customer with a problem car another customers problem car. What a great idea!
Stratstone Durham and Newcastle is a total shambles and a discrace to the land rover brand.
They should be struck off from the manufacturer!
Wait till monday and sparks will fly!
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| 3rd Jan 2009 6:17 pm |
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NJF
Member Since: 05 Oct 2007
Location: Gone
Posts: 2466
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Well, there are your grounds for rejection, if the previous keeper will back you up. Good luck.
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| 3rd Jan 2009 6:19 pm |
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countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
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You have a 30 day 1,000 mile vehicle exchange policy from Land Rover Approved. I would forget all the hassle of court action/complaints, just give it back under this and then ask for a replacement.
Speak to Land Rover customer service to get the specifics of handing it back before you speak to the dealer.
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| 3rd Jan 2009 6:35 pm |
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