Member Since: 03 Mar 2007
Location: Surrey
Posts: 152
Paint Flaking Off Bumper on 2016 Disco 4
I have an issue with the paint flaking on one part of my bumper, I first noticed it in May this year and went to my dealer who submitted a warranty claim. After two independent paint inspection reports submitted, JLR have rejected my warranty claim.
The paint experts advise me that the plasticizer is absent and the paint is not adhering to the plastic as a consequence.
Apparently a few Disco 4s produced at the end of the manufacturing run in 2016 had this issue. Have any of you experienced the same issue and were you successful in a warranty claim?
Apart from this the car has been brilliant and an improvement in performance from my 2007 and 2013 Discos in both economy and acceleration.2016 D4 Landmark
2010 Freelander SD4 XS Auto
and a few older Land Rovers from the 1950's
7th Nov 2017 3:19 pm
disco_v8
Member Since: 22 Oct 2017
Location: London
Posts: 156
did you buy the Disco as brand new or 2nd hand?
Believe it has been re-sprayed at some point if paint is flaking off!?
Have they told you (if 2nd hand) that bumper had been repainted in which case you have a case against the dealer....2005 D3 V8 SE
2005 D3 V8 HSE gone
7th Nov 2017 3:48 pm
CFB
Member Since: 02 Dec 2005
Location: Bradford, West Yorkshire
Posts: 6100
Slightly baffled as to why JLR have rejected the claim given the report and other occurrences? Suggests possible post-delivery re-paint I guess (i.e. not done in the factory)2020 BMW X1 18d XDrive X-Line Auto
7th Nov 2017 4:48 pm
Oswiperus D3 Decade
Member Since: 02 Apr 2010
Location: Chelmsford, Essex
Posts: 1599
Looks like it's had a quick blow over without any clear coat.Stu
2016 D4 Landmark current
2022 Defender D300 SE Gone
D4 2014 XS Commercial - Gone
D4 2016 hse lux montalcino red - Gone
D3 2005 se java black - current
D3 2005 base manual - gone
D2 1999 TD5 E white - current
7th Nov 2017 4:52 pm
M3DPO
Member Since: 22 Sep 2010
Location: Notts.
Posts: 8225
On my screen it shows an area around the damage a different shade, anti-freeze or brake fluid can cause this type of damage, I agree it does not appear to have had the final lacquer coat.It can when others can't,
It will when others won't,
It goes where others don't.
7th Nov 2017 7:15 pm
Philip1972
Member Since: 10 Mar 2017
Location: Gloucestershire
Posts: 1073
They have a massive issue with the worlds worst bumper supplier (Plastic Omnium).
Lots of Jags suffering this too.
7th Nov 2017 7:21 pm
OJ
Member Since: 01 Oct 2017
Location: Loch Leven
Posts: 725
Re: Paint Flaking Off Bumper on 2016 Disco 4
Claud wrote:
I have an issue with the paint flaking on one part of my bumper, I first noticed it in May this year and went to my dealer who submitted a warranty claim. After two independent paint inspection reports submitted, JLR have rejected my warranty claim.
The paint experts advise me that the plasticizer is absent and the paint is not adhering to the plastic as a consequence.
Apparently a few Disco 4s produced at the end of the manufacturing run in 2016 had this issue. Have any of you experienced the same issue and were you successful in a warranty claim.
Apart from this the car has been brilliant and an improvement in performance from my 2007 and 2013 Discos in both economy and acceleration.
Odd, surely a 2016 model must still be under JLR warranty, unless it’s had a repair previously as the previous posts suggest, maybe your own independent inspection is needed. Perhaps it’s easier and less frustrating to just get it fixed yourself,
OJ
7th Nov 2017 7:51 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73080
Inspection, if it says there is a fault then give LR and supplying dealer one more chance to fix it, telling them you are taking action (letter before action).. If they still refuse get it repaired and take action against supplying dealer (you have no contract with JLR) through Small Claims Court. Key is getting an expert report that says there is a defect.
7th Nov 2017 7:55 pm
Bigcol66
Member Since: 28 Jul 2010
Location: Welshpool, Powys
Posts: 775
I have a 2016 Landmark in the same colour and mine seems fine paint wise,
7th Nov 2017 8:37 pm
RDR
Member Since: 24 Mar 2013
Location: Derbyshire
Posts: 2260
How can they possibly reject a warranty claim for that?
Mind you, I have an issue with rust on various bits of my MY16 which I'm having to take up with LR customer service due to warranty refusal MY06 S - Gone but not forgotten
MY12 HSE - Gone
MY16 HSE Luxury - Sold
MY20 D5 HSE - Sold
Current RR L460 PHEV
7th Nov 2017 8:48 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73080
That's simple. They have a perforation warranty rather than rust warranty. It has to be pretty bad for their warranty to apply.
ISTR.
7th Nov 2017 8:50 pm
Claud
Member Since: 03 Mar 2007
Location: Surrey
Posts: 152
Thanks for all your replies and understanding.
I originally went through my local Godalming service agent who have treated me well over the past 10 years. Sadly they were taken over by Hunters in Guildford.
I have now gone back to the supplying dealer in Thames Ditton via the salesman who sold me the car new. He is taking it up with their service department, I guess I should have gone to them first as they will have more ownership to sort out the problem. I have bought three cars off them new, in 4 years so they should treat me well.
I have also emailed JLR customer service, what good that will do, I do not know, but it helps me vent frustration.
I went to a good paint shop we have used a few times In Guildford and I am waiting for a quote as a back-up, if I am totally let down by dealers and JLR. They suspected the car may have paint applied outside the factory.
I have considered the letter before action and small claims court route, thats last resort. I have successfully used that route in the past for pothole damage to a Mercedes.
I do wonder if the car was damaged before it was supplied to me and a rush patch up job was done, has been known.
I will keep you posted on the outcome.2016 D4 Landmark
2010 Freelander SD4 XS Auto
and a few older Land Rovers from the 1950's
06 Java Black HSE - gone
12 Baltic Blue HSE - gone
15 Fuji HSE Lux
Club Biscuits, mmmm nice!
Traxide/Luna hybrid & Yellow top
Some Prospeed bits
+ some other stuff
Club N.E.R.D.s.
8th Nov 2017 11:44 am
Bigcol66
Member Since: 28 Jul 2010
Location: Welshpool, Powys
Posts: 775
Claud wrote:
Thanks for all your replies and understanding.
I originally went through my local Godalming service agent who have treated me well over the past 10 years. Sadly they were taken over by Hunters in Guildford.
I have now gone back to the supplying dealer in Thames Ditton via the salesman who sold me the car new. He is taking it up with their service department, I guess I should have gone to them first as they will have more ownership to sort out the problem. I have bought three cars off them new, in 4 years so they should treat me well.
I have also emailed JLR customer service, what good that will do, I do not know, but it helps me vent frustration.
I went to a good paint shop we have used a few times In Guildford and I am waiting for a quote as a back-up, if I am totally let down by dealers and JLR. They suspected the car may have paint applied outside the factory.
I have considered the letter before action and small claims court route, thats last resort. I have successfully used that route in the past for pothole damage to a Mercedes.
I do wonder if the car was damaged before it was supplied to me and a rush patch up job was done, has been known.
I will keep you posted on the outcome.
When was your Landmark built mine was built August 16.
8th Nov 2017 11:59 am
Claud
Member Since: 03 Mar 2007
Location: Surrey
Posts: 152
Build date was 13-Feb-2016, I took delivery at the end of June, so it had been hanging about a bit.
Thanks for the email, might be very useful!2016 D4 Landmark
2010 Freelander SD4 XS Auto
and a few older Land Rovers from the 1950's
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