Daf
Member Since: 21 Aug 2007
Location: Wales, mun ;-)
Posts: 164
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I don't know whether this is the right place to air this story and understand if moderators decide to delete the thread.
There's an online company' let's call them "Pneus Online", because that's what they are called, that sell tyres. I bought a couple off them a week ago and two days after the order they told me that they didn't have any stock and would credit my account. So I order from someone else, no biggie. However the wife today, questions the payment made last week? I told her the story and that there should be a credit on our bank account. Apparently not.
I re-read the email and the "credit my account" bit is actually crediting my "Pneus Online" account and not my bank account. Interesting, because as far as I'm concerned, I don't have an account with them - I just bought and paid for the tyres, but as is the practise these days, if you buy something online they automatically create an account for "loyal customers" based on your email as the password.
After getting them to send me a password to access my "account", I then had to press a button requesting a refund of the money. There's lovely.
IMHO, this is a bit of a sharp practise in offering for sale a product that is not in stock, immediately taking money from my account but then failing to automatically re-credit my account when they could not supply the item.
This is just a heads up for all you out there who speed read emails and don't check your bank accounts in great detail.
I wonder how long my money would survive in their account?
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 18th Jan 2017 12:13 am |
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adam
Member Since: 20 Sep 2005
Location: Home and Happy
Posts: 6917
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Caveat Emptor I'm afraid - at least you got your money back 
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| 18th Jan 2017 9:15 am |
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fisherman
Member Since: 16 Jan 2007
Location: Hornchurch Essex
Posts: 1789
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Good to have our fellow members pointing out this sort of integrity free selling technique.
FFRR 2017 4.4SDV8 Autobiography. Cost so much I must be mad!
D4 HSE 2012 Like a second wife, more expensive but goes better! I almost cried this time!
D3 HSE 2006 (Almost 8 years together, true love)
Land Cruiser VX 1994 11 years together, wife cried when I p/ex'd for my D3
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| 18th Jan 2017 9:54 am |
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M3DPO
Member Since: 22 Sep 2010
Location: Notts.
Posts: 8103
  
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Seems to be very common practice nowadays on the Internet, it gets more deceitful every day, I have just been conned on Halfords web site of all places with a £15 of my next purchase voucher, after reading the grayed out small print I find I have signed to have £15 per month taken out of my bank account and the voucher is to claim the first £15 back 
6 weeks ago checking my visa statement I find I have been charged £79 for an American Visa which should be about £8 by using a copycat American Visa application web site 
Afraid buying on the Internet is becoming an evil pastime. It can when others can't,
It will when others won't,
It goes where others don't.
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| 18th Jan 2017 10:05 am |
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adam
Member Since: 20 Sep 2005
Location: Home and Happy
Posts: 6917
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I got caught on a £10 of your next purchase when buying some stuff for my bike, thinking it was in recognition of being a customer to that specific 'shop', appeared by ticking the box I'd joined a scheme that would debit my card by £10 a month so I could 'enjoy' discounts on various things - luckily realised straight afterwards and cancelled it
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| 18th Jan 2017 10:28 am |
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Martin
Site Admin and Owner
Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18452
 
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^^ assuming this was a bike place, could you let me know so I know to avoid them. Ta! 06 D3 SE / 15 LR D90 XS SW / 88 LR 90 Td5 / 68 BMW 2000 ti
Any issues with the site let me know!
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| 18th Jan 2017 12:12 pm |
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BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3640
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Daf wrote:
After getting them to send me a password to access my "account", I then had to press a button requesting a refund of the money.
Did you have to input the account details for the refund to be credited to, or was it pre-populated?
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| 18th Jan 2017 1:17 pm |
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adam
Member Since: 20 Sep 2005
Location: Home and Happy
Posts: 6917
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It was ProBike Kit - part of the Hut Group
TBH, service from them is excellent, I've returned a few items over the years (mostly due to being wrong size), no quibble ever, straight refund back on my card
Always buy my tyres from them.
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| 18th Jan 2017 1:17 pm |
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Daf
Member Since: 21 Aug 2007
Location: Wales, mun ;-)
Posts: 164
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BBDisco3 wrote:Daf wrote:
After getting them to send me a password to access my "account", I then had to press a button requesting a refund of the money.
Did you have to input the account details for the refund to be credited to, or was it pre-populated?
Once I applied for and received the password, all I had to do was log in and press a button.
What annoys me is that they were advertising a tyre that I now know is pretty much unobtainable in Europe at the moment, that they immediately deducted the money from my account but then failed to refund me and held the money as a credit note on my account! An account that they created for me without me knowing about it.
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| 18th Jan 2017 9:37 pm |
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Dusty
Member Since: 23 Sep 2013
Location: London
Posts: 1022
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M3DPO wrote:Seems to be very common practice nowadays on the Internet, it gets more deceitful every day, I have just been conned on Halfords web site of all places with a £15 of my next purchase voucher, after reading the grayed out small print I find I have signed to have £15 per month taken out of my bank account and the voucher is to claim the first £15 back
6 weeks ago checking my visa statement I find I have been charged £79 for an American Visa which should be about £8 by using a copycat American Visa application web site
Afraid buying on the Internet is becoming an evil pastime.
Be careful if you ever have to pay the London congestion charge or the Dartford Crossing Toll on line. Both have copycat websites. They really do look like the real thing, if it wasn't for the fact I've paid the Congestion Charge so many times over the years and know the amount I would have quite readily handed over my cash. It must catch out the tourist time and again. Discovery 4 HSE
SDV6
2015
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| 18th Jan 2017 9:56 pm |
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ClassikFan
Member Since: 02 Nov 2016
Location: Surrey
Posts: 1027
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My company has an online business. Money is only taken from customers accounts once an order is dispatched. I believe all all companies should behave in this way.
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| 18th Jan 2017 10:32 pm |
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Vanguard
Member Since: 18 Mar 2006
Location: Hampshire
Posts: 127
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Be careful if you ever have to pay the London congestion charge or the Dartford Crossing Toll on line. Both have copycat websites. They really do look like the real thing, if it wasn't for the fact I've paid the Congestion Charge so many times over the years and know the amount I would have quite readily handed over my cash. It must catch out the tourist time and again.[/quote]
Yes, we got caught in a slightly different way with this. Receiving a bill for going over the Dartford crossing we naively thought we had to pay the TFL congestion charge (we don't get up to the big city very often) having paid that, we found out we had paid the wrong website and still had to pay the crossing charge. Despite there being no evidence we had entered the congestion zone were not entitled to a refund of the first payment. Lesson learned.
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| 18th Jan 2017 11:21 pm |
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Moo
D3 Decade
Member Since: 13 Aug 2010
Location: Wiltshire
Posts: 13908
 
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I lost £6500 on an Ebay scam paying into a fake Paypal account. I'm now very careful of what I buy and how I buy it. New Defender L663 110 SE (known as Noddy!)
Sold Volvo XC90 R-Design (known as Basil)
Sold - D4 HSE (Known as Gerty)
No longer the Old Buses original owner 
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
V8 Front brakes
BAS Remap, Allisport Intercooler and deCat
EGRs blanked
T-Max split charge
Hanibal Expeedition rack
Prospeed ladder
Duratrac tyres
IID BT
BAS FBH control
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| 19th Jan 2017 12:26 am |
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Ja92mie
Member Since: 16 Sep 2014
Location: Newquay
Posts: 1259
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Did Paypal not cover you?
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| 19th Jan 2017 9:51 am |
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Moo
D3 Decade
Member Since: 13 Aug 2010
Location: Wiltshire
Posts: 13908
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No, it was a fake account paid via debit card. The police say they are seeing more and more very spohisticated fake accounts. I'm now in the hands of VISA to see if i can get my money back.
Everything I buy online is with a credit card now to give me protection. A debit card doesn't give you the same protection. New Defender L663 110 SE (known as Noddy!)
Sold Volvo XC90 R-Design (known as Basil)
Sold - D4 HSE (Known as Gerty)
No longer the Old Buses original owner
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
V8 Front brakes
BAS Remap, Allisport Intercooler and deCat
EGRs blanked
T-Max split charge
Hanibal Expeedition rack
Prospeed ladder
Duratrac tyres
IID BT
BAS FBH control
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| 19th Jan 2017 10:05 am |
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