Member Since: 23 Sep 2016
Location: Southampton
Posts: 37
New oil pump has failed, who pays?
I had a new oil pump fitted 4 weeks ago at an independent garage, the pump has failed
Question is, who pays the labour to fit the second new pump? The independent says as it's not his fault, he can charge labour (fair enough) does that mean it's the supplier who has to pay? Or am I going to get stitched up & going to have to pay again?
2nd Dec 2016 12:45 pm
rrhool
Member Since: 28 Aug 2014
Location: Norfolk
Posts: 4516
Where did the new oil pump come from?Richard
D3 SE 2007. Triumph 2.5Pi 1973. Ferguson TEA20 1948.
Discovery 2 4.0 ES 2001- Gone
Discovery 1 300Tdi ES '95 - Gone
Range Rover Classic '79 - Gone
2nd Dec 2016 12:53 pm
Shelley71
Member Since: 23 Sep 2016
Location: Southampton
Posts: 37
The independent ordered it from Advanced Factors
2nd Dec 2016 12:54 pm
armalites
Member Since: 17 Aug 2013
Location: Herefordshire
Posts: 1918
I'm sorry but if they have supplied and fitted the pump then they shouldn't be charging any labour, I believe if it's a genuine part then Land Rover will even fit the replacement.IID PRO
MSV Extreme
Nanocom One
2nd Dec 2016 12:54 pm
Shelley71
Member Since: 23 Sep 2016
Location: Southampton
Posts: 37
It was not a genuine part, he recommended a genuine part but I went with a europares one that was recommended on here, not sure if that makes a difference?
2nd Dec 2016 1:00 pm
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20834
Generally:
If you bought and supplied the pump, its your issue
Member Since: 23 Sep 2016
Location: Southampton
Posts: 37
They supplied it, so it looks like I'm going to have an argument, not looking forward to that.
2nd Dec 2016 1:03 pm
adam
Member Since: 20 Sep 2005
Location: Home and Happy
Posts: 6917
How did you pay? - if paid on a Credit Card you have a route of redress - but I guess his argument will be he recommended an alternative and you chose not to follow his recommendations
Did you buy the pump from him - included in your overall bill?
Last edited by adam on 2nd Dec 2016 1:09 pm. Edited 1 time in total
2nd Dec 2016 1:07 pm
Shelley71
Member Since: 23 Sep 2016
Location: Southampton
Posts: 37
Cash unfortunately
2nd Dec 2016 1:08 pm
Shelley71
Member Since: 23 Sep 2016
Location: Southampton
Posts: 37
Problem is, I don't think he'll do the work If I tell him I won't pay & if he does, it'll be weeks down the line, which is obviously not an option as I need my car, bloody nightmare!
2nd Dec 2016 1:11 pm
Shelley71
Member Since: 23 Sep 2016
Location: Southampton
Posts: 37
Yes I bought the pump from him, included in the overall bill.
2nd Dec 2016 1:12 pm
adam
Member Since: 20 Sep 2005
Location: Home and Happy
Posts: 6917
OK, guess its down to both parties acting reasonably
Maybe you buy a new pump that he recommended and he fits it for free?
- good luck
2nd Dec 2016 1:13 pm
Shelley71
Member Since: 23 Sep 2016
Location: Southampton
Posts: 37
That was what I was hoping for, fingers crossed he's reasonable.
2nd Dec 2016 1:15 pm
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20834
Member Since: 23 Sep 2016
Location: Southampton
Posts: 37
Massive oil leak, apparently coming from the, as Indy explained, the little (I think he said plastic) pump thing on top, if that makes sense? He said he could replace the seal but I would be back in again in a few weeks.
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