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Rear brake disc trashed, no warranty?
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Pottsy
 


Member Since: 09 Oct 2011
Location: United Kingdom
Posts: 27

United Kingdom 2012 Discovery 4 3.0 SDV6 XS Auto Orkney GreyDiscovery 4

The car has done 41000. Last service was at 30000 so next due at 45000. Surviving rear pads are at 30% left, so due for replacement soon. Half of one pad at -1% left!

Pete is now looking at it.
  
Post #129068929th May 2014 9:30 am
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CRC@LandRoverVerified Account
Verified Account 


Member Since: 12 Oct 2012
Location: Coventry
Posts: 415

United Kingdom 

Hi all,

Just wanted to comment on this, I did pick this up this morning and have been dealing with this.

Please note that any concerns are dealt with on a case by case basis and take into account many factors. Often we do rely on information and evidence provided by dealerships in order to make a decision on concerns that arise.

Therefore, I am more than happy as always to look into situations like this where you feel the situation has not been handled correctly or the decision made was not the correct one. I cannot guarantee that I will be able to change the outcome, but do feel it is important that cases are investigated fully and all factors taken into account.

This situation has now been resolved.

Many thanks,
Pete
  
Post #129085729th May 2014 2:46 pm
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caverD3
 


Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922

Australia 2012 Discovery 4 3.0 SDV6 SE Auto Fuji WhiteDiscovery 4

Thumbs Up
 â€œThere are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely games”
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System. 
 
Post #129087329th May 2014 3:18 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73134

Ukraine 

Bow down Bow down Bow down Pete.
   
Post #129087629th May 2014 3:21 pm
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Pottsy
 


Member Since: 09 Oct 2011
Location: United Kingdom
Posts: 27

United Kingdom 2012 Discovery 4 3.0 SDV6 XS Auto Orkney GreyDiscovery 4

Moo wrote:
Don't under estimate Pete. He'll be in touch.


Best bit of advice here.

As Pete has explained, after a long look at the situation, it has been resolved. Can't tell you how happy I am! The dealer was also excellent (as ever), and with the car now back in my hands after a full in-and-out valet, the love is well and truly back.

Furthermore, the love has been magnified after handing back the bouncy squashed thing with the odd steering and Mondeo engine. It always helps show how good the D4 is when you have something else for a bit.

Thank you, Pete! Thumbs Up
  
Post #129088729th May 2014 3:47 pm
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DG
Site Moderator 


Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50979

Wales 

Bow down Great outcome Very Happy ...well done Pete Thumbs Up
 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021  
Post #129088829th May 2014 3:56 pm
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Moo
D3 Decade 


Member Since: 13 Aug 2010
Location: UK
Posts: 14493

Ukraine 2005 Discovery 3 TDV6 S Manual Zambezi SilverDiscovery 3

Glad you got it sorted. Pete's positive interaction with the forum is a great example of how to build strong Brand equity. Often the best things are the simplest. Thumbs Up
  
Post #129088929th May 2014 4:01 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73134

Ukraine 

Pete don't be bending the rules too much or they'll be accusing you of going native!! Laughing Laughing

Now about those drop link thingies that have packed up after 8 years & 115k miles ......... Snigger
   
Post #129089029th May 2014 4:02 pm
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gensetsteve
 


Member Since: 01 Jan 2014
Location: hampshire
Posts: 340

United Kingdom 2011 Discovery 4 3.0 TDV6 Commercial Auto Belize GreenDiscovery 4

I should of got pete involved with my rear brakes. EPB shoes replaced under warranty last August adjusted badly by dealer and cooked the disc and shoes. I actually felt guilty about asking pete to step in again to sort out another fault on my 60k mint d4 so paid out of my own pocket. These vehicles produce so many faults they will be come a total joke. I feel an auto trader moment coming on before anything else fails 5 years before it should.
 D4  
Post #129091729th May 2014 5:55 pm
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Bushwanderer
 


Member Since: 27 Nov 2007
Location: Northern Rivers, NSW, Australia
Posts: 2050

Australia 2005 Discovery 3 TDV6 S Manual Buckingham BlueDiscovery 3

Pete@LandRover wrote:

SNIP

This situation has now been resolved.

Many thanks,
Pete


No! Many thanks to you Pete. Bow down

Best Wishes,
Peter
 The Bearded Dragon  
Post #130970511th Jul 2014 4:37 am
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