Member Since: 09 Oct 2011
Location: United Kingdom
Posts: 27
The car has done 41000. Last service was at 30000 so next due at 45000. Surviving rear pads are at 30% left, so due for replacement soon. Half of one pad at -1% left!
Pete is now looking at it.
29th May 2014 10:30 am
CRC@LandRover Verified Account
Member Since: 12 Oct 2012
Location: Coventry
Posts: 415
Hi all,
Just wanted to comment on this, I did pick this up this morning and have been dealing with this.
Please note that any concerns are dealt with on a case by case basis and take into account many factors. Often we do rely on information and evidence provided by dealerships in order to make a decision on concerns that arise.
Therefore, I am more than happy as always to look into situations like this where you feel the situation has not been handled correctly or the decision made was not the correct one. I cannot guarantee that I will be able to change the outcome, but do feel it is important that cases are investigated fully and all factors taken into account.
This situation has now been resolved.
Many thanks,
Pete
29th May 2014 3:46 pm
caverD3
Member Since: 03 Jul 2006
Location: Oberon, NSW
Posts: 6922
“There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
29th May 2014 4:18 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72787
Pete.
29th May 2014 4:21 pm
Pottsy
Member Since: 09 Oct 2011
Location: United Kingdom
Posts: 27
Moo wrote:
Don't under estimate Pete. He'll be in touch.
Best bit of advice here.
As Pete has explained, after a long look at the situation, it has been resolved. Can't tell you how happy I am! The dealer was also excellent (as ever), and with the car now back in my hands after a full in-and-out valet, the love is well and truly back.
Furthermore, the love has been magnified after handing back the bouncy squashed thing with the odd steering and Mondeo engine. It always helps show how good the D4 is when you have something else for a bit.
Thank you, Pete!
29th May 2014 4:47 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50934
Great outcome ...well done Pete 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
29th May 2014 4:56 pm
Moo D3 Decade
Member Since: 13 Aug 2010
Location: Wiltshire
Posts: 13912
Glad you got it sorted. Pete's positive interaction with the forum is a great example of how to build strong Brand equity. Often the best things are the simplest.
29th May 2014 5:01 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72787
Pete don't be bending the rules too much or they'll be accusing you of going native!!
Now about those drop link thingies that have packed up after 8 years & 115k miles .........
29th May 2014 5:02 pm
gensetsteve
Member Since: 01 Jan 2014
Location: hampshire
Posts: 340
I should of got pete involved with my rear brakes. EPB shoes replaced under warranty last August adjusted badly by dealer and cooked the disc and shoes. I actually felt guilty about asking pete to step in again to sort out another fault on my 60k mint d4 so paid out of my own pocket. These vehicles produce so many faults they will be come a total joke. I feel an auto trader moment coming on before anything else fails 5 years before it should.D4
29th May 2014 6:55 pm
Bushwanderer
Member Since: 27 Nov 2007
Location: Northern Rivers, NSW, Australia
Posts: 2050
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
...well done Pete 
