Member Since: 10 Nov 2008
Location: Granada
Posts: 125
Totally stitched up by Stealer, I think....
Last week I ordered 2 x Wrangler 255/55/19 tires for my car, because I kerbed it and blew them out. I sent the car to the LR dealer to do the work because the rear brake pads needed doing and it was due to go there for that anyway, also there was a problem with a locking wheel nut which they were going to resolve.
Anyway, the tires came into their stock. I have now decided that I don´t want them, but they are forcing me to pay for them. Do you think this is acceptable or even legal ?
In my opinion I am being forced to buy something I do not want to buy (regardless of whether I ordered them or not). They never asked for a deposit, never even mentioned it, had I have paid a deposit I would expect to lose it if cancelling the order, but as I never paid anything then what are my obligations to buy ?
What do you think ?
I´m inclined to think I have no obligation at all. I have owned my own business for 20 years and there´s no way on earth I would argue with the customer the way they are arguing with me, sometimes you have to bit the bullet and in this case, the tires are hardly a rarely ordered part - They are saying "they will never sell them" and they are a genuine LR Dealer. Be interested to hear your opinions.
15th Dec 2011 11:48 pm
Ent
Member Since: 12 Oct 2007
Location: In the cack
Posts: 6488
Re: Totally stitched up by Stealer, I think....
Scott_Fred wrote:
Last week I ordered 2 x Wrangler 255/55/19 tires
You ordered them so pay for them, don't mess people about Club Exped trailer
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15th Dec 2011 11:54 pm
Scott_Fred
Member Since: 10 Nov 2008
Location: Granada
Posts: 125
I don´t really think its got anything to do with messing people about, I am the customer. But if we want to get onto the subject of "messing people about" then it´s them who are good at that. Hence the reason that I don´t want them anymore.
10 days ago they quoted me for the tires after the blow out incident. Now the tires are in stock they are saying I need new wheels as well as the tires and they want 500€+ VAT per wheel. This is the reason I no longer want the tires, had they have told me originally that I may need new wheels then I wouldn´t have ordered them.
16th Dec 2011 12:08 am
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
Member Since: 03 Jan 2006
Location: Romiley
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take the tyres unfittedSteve N | 21MY Defender | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history)
16th Dec 2011 12:15 am
Ent
Member Since: 12 Oct 2007
Location: In the cack
Posts: 6488
So just to recap, you ordered the tyres because you had a double blow out after hitting a kerb? When your car is delivered to the dealers and they have had time to look at possible front end damage they notice you have damaged your wheels enough to warrant replacements, which after all isn't suprising given the force need to burst a tyre rated at 111. Now you have the brass neck to back out of the deal? I don't get where your coming from Why should the dealer be left with the two tyres in stock because you have read on the forum that Wranglers aren't the best option in that size-
You sound like a bit of a Club Exped trailer
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16th Dec 2011 12:39 am
buellbeast
Member Since: 30 Jul 2008
Location: Exile
Posts: 1885
Your obviously not a man of your word! Thanks for the heads up Club Forum Criminal !!!
16th Dec 2011 6:40 am
Grunders
Member Since: 30 Apr 2011
Location: Manchester
Posts: 2328
Either provide your own rims or take the tyres... The rims are the only bit that are not part of the contract between you and the dealer, you asked and agreed for the dealer to order the tyres, they did.... You must fulfill your side of the agreement... There are a lot of businesses stuck with stock at their cost because of people like you... And in times like this is costing some small businesses huge losses, which in turn the reliable punters end up having tp pay for, i work in the building industry and a number of friends have had lots of pre-ordered work and materials cancelled with severe impacts on thier business and other customers....
You ordered them... Pay for themIf it ain't broke... Take it apart anyway, how else you gonna find out how it works
16th Dec 2011 6:51 am
J@mes
Member Since: 10 Nov 2008
Location: Bomber County
Posts: 4547
Scott_Fred wrote:
I don´t really think its got anything to do with messing people about, I am the customer
I think that attitude in business is slowly changing to be honest. Everyone wants and needs customers, but no-one wants or needs customers who them about. I'd tell them that you will supply the rims, and that you'll take the tyres.
Got many LR dealers in your area? Is it worth ing off the only one local to you, bearing in mind you may need them in future? It's times like these that sit in people's minds, and effect whether the dealership choose to go that "extra mile" for you in the future or not.2014 D4 XS
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16th Dec 2011 7:24 am
AJS4X4
Member Since: 30 Mar 2008
Location: Surrey
Posts: 3224
If a customer orders a "non stock tyre" we will ask for payment up front as in the past we have been left with tyres that are not returnable without us paying a handling charge.
Many times customers cancel tyres but if they are "stock" no big problem, just screws up your stock level sometimes.
In this case it being a L/Rover garage and Goodyears being standard fit I think they are being a bit unfair, because they only have to wait and another punter will be along soon.
We still treat all of our customers as being right and do our best to keep them happy, as happy customers come back.
16th Dec 2011 7:39 am
amazing
Member Since: 05 Mar 2011
Location: chengdu
Posts: 1542
word up
the dealer ordered the tyres in good faith on your word prior to inspection of the wheels no doubt that would save time being without a vehicle. seems harsh to slate this move.
I undertand it seems like a good time to "upgrade" your wheels if you need two new ones and tyres anyway but this is obviously a recient thought or you would have forseen this option prior to the ordering of tyres.
at least pay for the tyres. that was your verbal agreement
but I suggest don't go for 20" wheels as they like charging at kerbs even less than the 19"s
IMHO I don't think the wranglers are "that" badIt is better to have and not need it then need and not have it.
16th Dec 2011 7:47 am
caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
My thinking is the same as AJS. It is not like it is a special order. If it was I would think you should follow through. I would be surprised it is not a stock item.
What do you want to do now if you need new rims?“There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
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16th Dec 2011 9:14 am
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
Surely the very fact that they had to order them in and they have only now come into stock would perhaps indicate that they are not a stock item for the dealership. I agree that if they are a stock item then, notwithstanding any contractual element, it would be better to just take it on the chin and move on.
I would think that when ordering the items a contract has been formed. I am not suggesting that this is the case in this instance but sometimes the stance of the company is driven by the manner and conduct that the customer chooses to take when he wishes to withdraw from that arrangement.21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
16th Dec 2011 9:33 am
adam
Member Since: 20 Sep 2005
Location: Home and Happy
Posts: 6917
How many (UK) dealers carry stocks of tyres? - dont most people go to ATS's / Kwik Fits ect?
16th Dec 2011 9:41 am
Moo D3 Decade
Member Since: 13 Aug 2010
Location: UK
Posts: 14365
The LR dealer honoured your request and took you on trust that you needed them without asking payment up front. Surely you should do the right thing and honour your side of the agreement and purchase them?
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Why should the dealer be left with the two tyres in stock because you have read on the forum that Wranglers aren't the best option in that size-
