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Scott_Fred
Member Since: 10 Nov 2008
Location: Granada
Posts: 125
 
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caverD3 wrote:My thinking is the same as AJS. It is not like it is a special order. If it was I would think you should follow through. I would be surprised it is not a stock item.
What do you want to do now if you need new rims?
Well, that´s how I see it too !
I will indeed just take the tires unfitted, they will just go into my garage for later - That´s why I asked if they can be mixed with Michelins (in another thread), to ascertain if I could replace a pair of Michelins later when one pair wear out - One pair of wheels I am looking at come with Michelins, and one other set come with Wranglers - Anyway, I think I am just going to buy the set of wheels with Wranglers, then I can just use my "stock" later to replace worn tires, without issue.
My whole point of argument is that when they assessed the tires as "irreparable" why didn´t they realise the wheels were damaged at the same time and put that written on that quote, adding that to the quote a week later after the car is actually supposed to be finished isn´t ideal IMO. When they told me the replacement tyres were 600€+VAT (600quid) I weighed up that price VS 1200GBP for 4 D4 wheels with new tyres, I decided against the new wheels at that time for two reasons, because the wheels were in the UK and would take a week to get here, and secondly I decided to keep the extra 600GBP in my pocket - My bad ! Put simply, had I have been told that my wheels were damaged, then the decision would have been without doubt to just buy the 1200GBP set of wheels/tires.
In the event of 2 wheels being damages, I would prefer to have all 4 replaced with a newer model. Really don´t want to have two brand new wheels one side, and then have the old 2004 wheels on the other side, makes sense to just replace all 4 with newer style ones as an "upgrade" and just swallow the cost. The only D4 type wheels I have found come with tyres already on, if I could find some Genuine D4 wheels without tyres I would gladly look at them.
So basically now I have to shell our 1600€+VAT for 2 x 2004model wheels and Wrangler tyres, that´s nearly 1600GBP and all I get is new wheels on the right hand side of the car. It doesn´t feel like a fun upgrade.
They told me i needed new tyres after surveying the damage, they said they were not in stock that it would be a few days, I told them to just do it as soon as possible, they never asked for deposit or anything, I never even imagined they were some "special order" which not one of their clients would ever want.
In conclusion I am just going to bite the cost of the "Special Order" Wranglers and put them in the garage. That´s it. Am I happy about it ? NO. They should have done the quote properly in the first place and told me it was likely the wheels were damaged, then I could have made the right decision. If they didn´t know then I don´t know why I should have, they are paid for the dedicated experience/expertise and that´s another reason why I took a tire change to the genuine LR Garage over a generic tyre shop.
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 16th Dec 2011 10:27 am |
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Scott_Fred
Member Since: 10 Nov 2008
Location: Granada
Posts: 125
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DG wrote:Surely the very fact that they had to order them in and they have only now come into stock would perhaps indicate that they are not a stock item for the dealership. I agree that if they are a stock item then, notwithstanding any contractual element, it would be better to just take it on the chin and move on.
I would think that when ordering the items a contract has been formed. I am not suggesting that this is the case in this instance but sometimes the stance of the company is driven by the manner and conduct that the customer chooses to take when he wishes to withdraw from that arrangement.
They told me they would be there the next day.
They also gave me a written quotation which said nothing about the wheels damage or anything. Just said to replace the tires and rear brake pads. So I said ok, go ahead.
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| 16th Dec 2011 10:28 am |
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geoff.
Member Since: 24 Jan 2010
Location: West kent
Posts: 8531
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SF
after reading your second to last post i tend to agree with you they should of checked the job out properly in the first place 
ps would like to see pictures of the damaged wheels 
geoff
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| 16th Dec 2011 10:35 am |
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J@mes
Member Since: 10 Nov 2008
Location: Bomber County
Posts: 4547
 
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It may be that they have inspected the wheels further and found them to be oval or possibly cracked? Maybe they didn't know until they got the tyres off and had a good look? 2014 D4 XS
2005 D3 SE - Gone
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| 16th Dec 2011 10:42 am |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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Is the damage to the wheels evident with the old tyres on ? 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 16th Dec 2011 10:48 am |
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caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
 
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Second opinion? “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 16th Dec 2011 10:59 am |
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MikeS2005
Member Since: 13 Sep 2008
Location: Midlothian
Posts: 920
 
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Hi All
Ive read the posts and as AJS says you now get customers to pay for goods upfront if it has to be ordered and it isnt a stock order as I have been left with goods I have struggled to resell and you can send them back but it costs you money in handling charges.
As reading the posters last post though I can see his point I would bet that the garage has put the new tyres on the original wheels and went to balance them and have discovered that the wheels are buckled but externally they will look okay as you will have discovered many times AJS
cheers
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| 16th Dec 2011 11:11 am |
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AJS4X4
Member Since: 30 Mar 2008
Location: Surrey
Posts: 3224
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Sorry Mike, I must be having a "blond" moment as I can't quite get where you are coming from. 
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| 16th Dec 2011 11:30 am |
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geoff.
Member Since: 24 Jan 2010
Location: West kent
Posts: 8531
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Andy
A blonde moment  you aint got no hair
geoff
ps should be up to see you and the lads before xmas to pick my prezzie up
Last edited by geoff. on 16th Dec 2011 11:44 am. Edited 1 time in total
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| 16th Dec 2011 11:32 am |
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MikeS2005
Member Since: 13 Sep 2008
Location: Midlothian
Posts: 920
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Hi
which part of my post dont you understand the bit about paying up front or the part about buckled wheels that is only apparent when you put the wheel onto the balancer and you can see its buckled but it looks okay of the balancer
cheers
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| 16th Dec 2011 11:35 am |
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AJS4X4
Member Since: 30 Mar 2008
Location: Surrey
Posts: 3224
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Geoff, you are so unkind at times, you hav'nt written or phoned, are you seeing someone else.
Mike, I think I understand now, put it down to Desperado's. 
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| 16th Dec 2011 11:45 am |
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geoff.
Member Since: 24 Jan 2010
Location: West kent
Posts: 8531
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Andy
i,ve got your prezzie a nice long blonde syrup
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| 16th Dec 2011 11:46 am |
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AJS4X4
Member Since: 30 Mar 2008
Location: Surrey
Posts: 3224
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Geoff,
Dean is acting as Santa this year and he is waiting with his sacks full especially for you.
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| 16th Dec 2011 11:47 am |
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geoff.
Member Since: 24 Jan 2010
Location: West kent
Posts: 8531
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 good old dean
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| 16th Dec 2011 11:48 am |
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mark the spark
Member Since: 22 Jun 2011
Location: southampton
Posts: 2520
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why dont you just offer to pay their restocking charge
at the start of this you state that you would have been happy/ expected to forefit a deposit if youd paid it
so surely thats better than the £ position your now in
in summary you agreed to order it you should be willing to buy it or compensate them for their loss and time
if you think thats harsh and bad customer service try shaking on a deal with a tarmacer and changing your mind MY05 SE D3 Manual my first LR what a car
MY10 HSE D4 auto
MY14 XXV more buttons than the spaceshuttle
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| 16th Dec 2011 12:18 pm |
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