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disco3hse
Member Since: 22 Jan 2013
Location: Bucks
Posts: 30
  
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| Checking service history for accuracy |
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hi all,
i was wondering if it is possible to check the service history of car through landrover customer services?
many thanks
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 4th Feb 2013 7:17 pm |
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Leesbay
Member Since: 19 Dec 2011
Location: rainford
Posts: 1581
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not sure about landrover, but mercedes or bmw will printout any history they have if you prove current ownership of the vehicle
each time this has been done freely by both dealers
if you have a stamp in the book, i dont see why the dealer wouldnt confirm its authenticity along with confirmation of work carried out ....................................................................................................
If my wife ever sells my stuff for what she thinks I paid for them, you lot are gonna get some bargains!
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| 4th Feb 2013 7:21 pm |
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BrickTop
Member Since: 20 Dec 2012
Location: UK
Posts: 103
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You would need to contact the dealer for any service history, Land Rover themselves don't keep service history as far as I'm aware.
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| 4th Feb 2013 7:29 pm |
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disco3hse
Member Since: 22 Jan 2013
Location: Bucks
Posts: 30
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BrickTop wrote:You would need to contact the dealer for any service history, Land Rover themselves don't keep service history as far as I'm aware.
do the dealers have a duty to tell you the history of a vehicle?
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| 4th Feb 2013 7:59 pm |
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BrickTop
Member Since: 20 Dec 2012
Location: UK
Posts: 103
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No I don't believe they do, however if you were to pop in an introduce yourself I can't see there being an issue. Btw,Land Rover do keep history of warranty claims and recalls etc.
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| 4th Feb 2013 8:12 pm |
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RBP
Member Since: 29 Aug 2012
Location: N Yorks
Posts: 1936
  
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I emailed Marshall Landrover in Bury St Edmunds asking for evidence of service history on my D3 & a nice man emailed back within hours with a spreadsheet of all work done which matched up with the service book and MOT dates etc. I was impressed with the service! 
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| 4th Feb 2013 9:05 pm |
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mcsimmo
Member Since: 08 Aug 2011
Location: North of the south
Posts: 1795
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When I bought my D3, the first service stamp was missing, so I tried to get a copy of the service history, but LR dont seem to keep all the service histories on any central system. The dealership who were thought to have done the missing service had folded, so no chance of checking.
That said, LR were able to say that the car had been serviced in accordance with the warranty, as if it hadnt, the warranty would have flagged up as having been voided. They even supplied me with a letter confirming that although they couldnt say where or when the first service had been, they could say it had been serviced and maintained in accordance with schedules etc. Man with no D3 anymore, but cant leave the forum....how sad.
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| 5th Feb 2013 7:45 am |
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DSL
Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73068
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Surely just coz the warranty isn't void dosn't mean that it's been serviced as the schedule requires. If LR don't keep details of servicing and no big warranty job's been done then they'd have no idea at all if the servicing has been done or not. Plus re the duty of care from the dealer, the contract for the work was between the garage and the customer, technically nothing to do with a third party even if they do now own the car. 
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| 5th Feb 2013 9:14 am |
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