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Which? owner survey results 2011
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DG
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Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50979

Wales 
Which? owner survey results 2011

Which? wrote:

Top ten Customer score

Toyota Yaris Verso (2000-2005) 97.7%
Volkswagen Passat CC (2008-) 96.4%
Land Rover Discovery 4 (2010-) 95.7%
Skoda Yeti (2009-) 95.4%
Honda S2000 (1999-2009) 95.3%
Skoda Superb Estate (2010-) 95.2%
Mazda MX-5 (1998-2005) 94.5%
Toyota Landcruiser (2003-) 94.2%
Skoda Superb (2002-2008) 94.2%
Skoda Superb (2008-) 94.2%

Bottom ten Customer score

Mercedes-Benz M-class (1998-2004) 60.8%
Mercedes-Benz CLC Coupe (2008-) 60.2%
Renault Grand Scénic (2003-2009) 59.9%
Peugeot 307 CC (2003-2009) 59.8%
Rover 400/45 (1995-2005) 59.5%
Renault Laguna (2001-2007) 57.3%
Citroën C8 (2003-2010) 53.9%
Peugeot 206 CC (2001-2007) 51.7%
Peugeot 807 (2002-2010) 51.4%
Renault Laguna Sport Tourer (2001-2008) 49.4%


Not a bad result for the D4 Smile
 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021  
Post #81974622nd Jul 2011 2:39 pm
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A1GSS
 


Member Since: 12 Sep 2010
Location: Saffron Walden, Essex
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England 

Shocked

Is that out of all cars? The D4 is third?
 ____
Gone: 10MY L320 RR Sport HSE, Ipanema Sand
Gone: 20MY Jaguar iPace HSE, Silicon Silver
Gone: 17MY RR Evoque SE Tech, Loire Blue
Gone: 08MY Discovery 3 XS, Stornoway Grey
Gone: 07MY FFRR TDV8 Vogue, Stornoway Grey 
 
Post #81974722nd Jul 2011 2:42 pm
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DG
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Wales 

Apparently so Smile ...bearing in mind that this is their customer survey rather than Which?'s own opinion which is normally quite negative towards LR ....EDIT as indicated in this article. Rolling Eyes

The scotsman wrote:


Drivers love Land Rover, faults and all

It may have it's fault but the Land Rover is still proving popular

Published Date: 22 July 2011
By ALASTAIR DALTON
TRANSPORT CORRESPONDENT

A FAULT-plagued Land Rover is one of Britain's most loved cars, according to the country's largest annual satisfaction survey.
The Discovery 4 has been voted third best in the Which? Car poll of 63,000 owners, published today.

The British-built 4x4 was given an overall 95.7 per cent satisfaction rating, despite scoring two out of five stars for reliability because of a series of electrical and other problems.

The car, whose list price starts at £36,785, was beaten by only the Toyota Yaris Verso, made from 2000-05, which scored a 97.7 per cent rating, and the Volkswagen Passat CC, with 96.4 per cent.

Which? Car editor Richard Headland attributed the Discovery's high score to a combination of "feel good factor" - and said customers were less concerned about its faults because it is still a new model and therefore covered by manufacturers' warranty.

He said: "It is a status car and people like its spaciousness capabilities."

However, Mr Headland warned that the model was still a long way from being dependable. Faults reported by owners included breakdowns, and non-engine electrics such as the stereo system, sat nav and sun roof.

Mr Headland said: "It has been on sale only since last August, so faults will be largely fixed free, with dealers providing a good service. I expect satisfaction is higher now than it will be when owners start shelling out.

"There may be a pretty marked change after three years, when people realise the cost of owning an unreliable car."


Motoring groups said Discovery owners appeared to regard the faults as less significant than its positive attributes.

Automobile Association president Edmund King said: "The Discovery 4 results show that an iconic brand, loyalty, style and practicality can be more important considerations to some drivers than niggles with electrics which don't affect driving." Philip Gomm, a spokesman for the Royal Automobile Club Foundation, added: "Land Rover is one of the world's famous brands and it seems proud owners are prepared to overlook apparent shortcomings for the sake of buying British and owning such an iconic vehicle."
 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021  
Post #81974822nd Jul 2011 2:44 pm
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Reginald Molehusband
 


Member Since: 17 Nov 2009
Location: West Calder
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Scotland 2016 Discovery 4 3.0 TDV6 Landmark LE Auto ZanzibarDiscovery 4

Wise words from Mr King.
 2016 D4 Landmark SDV6 (Euro6), Zanzibar (late run D4)
2009 D4 HSE TDV6, Bali blue (first run D4)
2007 RRS TDV8 HSE, some blue
.

http://www.lothian4x4response.org 
 
Post #81994623rd Jul 2011 8:47 am
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