Sorted out the seatbelt, the lap part was left twisted after the supplying dealer fitted a replacement ( and that was their second attempt).
Removed and refitted the rear number plate which was only half stuck on and also not level (again courtesy of the supplying dealer)
They looked at my wheels as I was not happy with the overall finish of the silver as it was patchy in areas.
Warranty man and service manager confered and new set of wheels have been ordered.
Asked about the enhancement program, they looked it up on the system and my car is only due software, held off on this as did have new software about 7 weeks ago.
So
So far so good with Sturgess, speaking to a salesman told him to have a look on here and the dark side as it would benefit them and us to build a good relationship so Hi to Michael if he is reading this.
A big difference to my dealings with a certain dealership in Nottingham.Zermatt silver 06 reg.
Gone but not forgotten !!!
15th Aug 2006 11:16 am
Pelyma
Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496
Good to hear, my dealership look here regularly I think it may help understanding on both sides!DS3 TDV6 HSE - Silver with Alpaca (old one) Gone
DS3 TDV6 HSE- Silver with Alpaca (new one) Gone
D4 HSE Lux - Montalcino Red Gone
Porsche Cayenne V8 Diesel S
15th Aug 2006 11:49 am
fakesnake
Member Since: 30 Mar 2006
Location: Leicestershire
Posts: 281
Cliff
Good to hear what you have to say. I've had no end of problems with a certain other dealership in Leicestershire. Sturgess were my next choice to do the next service, TSB & warrenty work so your words are encouragingRichard
16th Aug 2006 10:07 am
simkna
Member Since: 21 Feb 2006
Location: Leicester
Posts: 806
Richard, do I take it the dealer with which you have had problems is in err.. West Leicestershire?
Si.Pat's Van
D3 TDV6 S Auto
Rimini Red / Alpacca Leather
16th Aug 2006 10:17 am
fakesnake
Member Since: 30 Mar 2006
Location: Leicestershire
Posts: 281
simkna wrote:
Richard, do I take it the dealer with which you have had problems is in err.. West Leicestershire?
Si.
I suppose there weren't too many options in reality & yes, you have it in one.
Do we have something in common??Richard
16th Aug 2006 12:37 pm
simkna
Member Since: 21 Feb 2006
Location: Leicester
Posts: 806
fakesnake wrote:
Do we have something in common??
No, I haven't had my D3 into any dealers yet. Just trying to establish the lay of the land as it were. You aren't the first person I know who has had problems with that particular dealership.
Si.Pat's Van
D3 TDV6 S Auto
Rimini Red / Alpacca Leather
16th Aug 2006 12:53 pm
fakesnake
Member Since: 30 Mar 2006
Location: Leicestershire
Posts: 281
The words 'technically' & 'inept' seemed to feature quite a bit in my last conversation with them about a warranty issue we had.
Finally got it fixed so I won't moan any more.
Looks like Sturgess from now on...Richard
16th Aug 2006 1:56 pm
dylansdad
Member Since: 04 Apr 2006
Location: Solihull
Posts: 745
Hey they arent any where near J1 of the M69 are they?2004 TDV6 HSE Auto Zambezi Silver
Sturgess continue to impress, they just get on with whatever you ask them to look at.
Enhancement (software only on mine) was done without even asking for it.
The D3 is booked in again in a week or so for them to sort out the geometry and the tyres.
Special thank to Siobhan on the service desk, very helpfull and unlike my previous dealer talks to you like you do actually know about the car and were not born yesterday!Zermatt silver 06 reg.
Gone but not forgotten !!!
15th Sep 2006 5:33 pm
simkna
Member Since: 21 Feb 2006
Location: Leicester
Posts: 806
Their fix on my faulty passenger door lasted exactly two days. They have had it back again, and say they need to order in some more parts - would take no more than 3-4 days. I rang back today (4 days later), and they still don't have the parts. They said they would call LR again and ring me back - I'm still waiting for the call. Hey ho.
Si.Pat's Van
D3 TDV6 S Auto
Rimini Red / Alpacca Leather
Si I think that LR are a bit slow with parts at the moment. They thought that my new wheels would take about three days to get ended up about 3 weeks. I know that Sturgess ordered them on the day that I had been there as the parts dept guy who I spoke to read it all from his screen with no prompts.
Calls not returned are annoying though.Zermatt silver 06 reg.
Gone but not forgotten !!!
15th Sep 2006 6:08 pm
fakesnake
Member Since: 30 Mar 2006
Location: Leicestershire
Posts: 281
Well it's 10/10 from my point of view.
Been in for a somewhat embarrassing list of 10 faults + VEP. All known issues such as seats, rear brakes, parcel shelf etc etc. Took 3 days & all rectified involving the supply of many new bits & peices.
Sl squeak on drivers seat only but can live with that for now -car feels great without the awlful flat spot, but I can't help feeling it's how it should have been all along. Ah well, water under the bridge & all that....
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A big difference to my dealings with a certain dealership in Nottingham.
