Bunnysmum
Member Since: 16 Feb 2010
Location: Fleet
Posts: 4
  
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Picked up my new Disco 4 last week, finished in Zermatt Silver
A problem has arisen with the paintwork. The n/s/f door is a darker colour than the rest of the car. An inspection has revealed paint thickness of c650 microns on the n/s/f/ door compared with 350 micron on the rest of the body. Obviously, the door has had some remediaiton at the factory.
Had anybody else had paint problems and what was LR's response.
The supplying dealer was requested, in writing, to check the car for faults (in addition to the PDI) to avoid problems such as this ( I once took delivery of a new Sierra Cosworth complete with paint runs and have been wary ever since).
If you're paying £35k plus for a car, is it not reasonable to expect it to be correct at the point of delivery.
 Horsey
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 15th Mar 2010 1:23 pm |
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The Transformer
Member Since: 22 Jan 2010
Location: Leicestershire
Posts: 1791
 
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Even 350 microns is pretty thick tbh, most cars are coming out in the 100's these days. Would be interested to see if other D4's are that thick.
Good luck with it, I bought a van once that had been repaired (badly) before delivery took about 6 months but stuck to my guns and got a new replacement.
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| 15th Mar 2010 1:32 pm |
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DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
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If I was you I would take some legal advise along the lines of 'goods must be of satisfactory quality'.
Put your concerns in writing and keep a written record of all communication. SOLD - 23my Range Rover Sport D300 Dynamic SE
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| 15th Mar 2010 1:45 pm |
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mzplcg
Member Since: 23 Jun 2009
Location: Gone
Posts: 1087
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If it's had one panel painted which sounds likely then it will always look like a zebra. Silver does that and a lot of it is to do with which way the paint is sprayed. Left to right or right to left etc - the flake lies differently so it catches the light differently as well. BTW, no human can replicate the robot spraying movements which are all programmed carefully to avoid the zebra look.
If there is any sign of this the only way to get rid is to paint the whole side of the car. Even then a keen eye will see the difference between the front wing and the bonnet.
Me personally, I would insist on a replacement car. You want a new one, not a (badly) repaired one. Go look at it under one of the orange street lamps when it's dark - the painted panel will stand out like a sore thumb. That should be enough to convince you to reject the vehicle - Sale & Supply of Goods Act - paragraph about "not being of satisfactory quality"
HTH
DOm
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| 15th Mar 2010 1:53 pm |
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addicted to nurburgring
Member Since: 30 Sep 2009
Location: Yorkshire
Posts: 139
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I rejected my first Disco 3 due to paint defects. The paintwork on my car had little "Nibs" all over it due to dirt in the factory painting process.
I guess you have already raised your concerns with the dealer, you now need to write to the dealer principal informing him of your intention to reject the car under the sale of goods act. Also Cc the letter to your finance company if you have one. Under the sale of goods act, you will have to give them the opportunity to rectify the problem if they wish. If they do, make sure you have a written agreement stating what the rectification process is and what happens next if they can't fix it to your satisfaction. I would also get an independent specialist to look at the car and provide a condition report. In my experience, a vehicle inspection company offering engineers report was rubbish and knew very little about paintwork. In the end, I employed the services of an experienced detailer who inspected the car with a digital paint depth device before and after the so called rectification work was done. In the end my car was replaced with a brand new vehicle. Number one rule - ensure all correspondence is in writing and any conversations are minuted and send by email and recorded delivery. Current:
2014 RRS 3.0 HSE
Porsche 997 GT3
BMW 118d SE
Past:
D4 HSE 3.0 TDV6 Auto
D3 HSE 2.7 TDV6 Auto
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| 15th Mar 2010 4:32 pm |
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jum649
Member Since: 21 Feb 2010
Location: Herefordshire
Posts: 331
 
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No, my understanding is with a brand new car you do not have to give them the opportunity to rectify the problem. (they had pdi after all) Satisfactory quality includes the paint finish. You will weaken your case if you let them try and rectify it.
Go spk to your solicitor and take their advice and get them to do the letters - mine successfully rejected a car from Nissan for me, but it hurts doing it.
Good Luck, but it doesn't sound like you'll need it.
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| 15th Mar 2010 5:12 pm |
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BLFarrar
Member Since: 02 Aug 2006
Location: Deepest, Dankest, Darkest, Dingiest......Le Halifax, West Yorkshire...with strong links to Ireland
Posts: 6222
 
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reject the car...you have the right BREXIT - done properly.
Right now ...We need Government - not Politics
Save the Dipstick Flagbearer-keep it simple, less likely to fail campaign-agenda items:Starting Handles, Acetylene Lamps.
Founder: Dipsticks-R-Us Inc
D3 HSE-perfectly formed, passenger friendly...has real DIPSTICK
Jag XK-but sadly no DIPSTICK...HUGE design fault
FL2 has DIPSTICK..."real comfort in rear seats"
VW Golf wondermobile (?)..has real DIPSTICK
Morris Minor..original DIPSTICK technology..and a real KEY.
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| 15th Mar 2010 11:54 pm |
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addicted to nurburgring
Member Since: 30 Sep 2009
Location: Yorkshire
Posts: 139
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jum649 wrote:No, my understanding is with a brand new car you do not have to give them the opportunity to rectify the problem. (they had pdi after all) Satisfactory quality includes the paint finish. You will weaken your case if you let them try and rectify it.
Go spk to your solicitor and take their advice and get them to do the letters - mine successfully rejected a car from Nissan for me, but it hurts doing it.
Good Luck, but it doesn't sound like you'll need it.
You will not weaken your case if you let them try to rectify the problem providing that you have a process with acceptable timelines agreed in writing. When I re-searched the rules for my case the "option to rectify" was a grey area and therefore I decided to allow the dealer one attempt, The OP will also have to stop using his car and state that in the rejection letter. My dealer wrote back and said they were happy for me to continue using the car and it would not affect my rights. I can't understand why anyone would run to a solicitor and waste money when all the information is available for the OP to do it himself. However, if he wants to get into a potential long legal battle, then good luck and I hope he has deep pockets. My case was very straight forward and I stiill have a very good relationship with the dealer. In addition to a new car, I also received a voucher towards accessory's and servicing. Current:
2014 RRS 3.0 HSE
Porsche 997 GT3
BMW 118d SE
Past:
D4 HSE 3.0 TDV6 Auto
D3 HSE 2.7 TDV6 Auto
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| 16th Mar 2010 11:18 am |
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Bunnysmum
Member Since: 16 Feb 2010
Location: Fleet
Posts: 4
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The After Sales Manager of the dealer has been in touch with me about the paint fault.
Before this, the dealer told me that I had to raise the problem with Land Rover directly. I knew this was wrong but spoke to LR who noted the details of the car and the fault but pointed me straight back to the dealer.
The dealer is only interested in repairing the vehicle and will not consider replacing it. In the opinion of the After Sales Manager in natural daylight the difference in colour between the resprayed door and adjacent panels is hardly noticeable. He should look at it under fluorescent or sodium lights and then comment on the extent of the mismatch. In fact, the ASM became rather arsey and annoyed when I advised him that I was likely to reject the car as not being of acceptable quality. He was not interested in entering into any meaningful conversation instead making ridiculous comments such as:
Quote:My friends, not me, had noticed the fault and told me about it down the pub
. (This is almost true but not relevant).
Quote:He had years of experience of bodyshops and the paint will be matched perfectly
. In which case, why hasn't the factory managed it.
I've emailed the General Manager of the dealership now outlining my concerns about the car. Depending on his response, the formal letter of rejection will likely follow.
The LR dealer advertises itself as offering an outstanding customer experience. It sure is that!
Will post updated as and when. Horsey
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| 17th Mar 2010 8:24 pm |
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DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
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Reject the car! I can't believe the dealer pointed you to LR direct, the responsible party in law is the dealer not LR.
Which dealer is it? We'll name and shame them.
Put it in writing you don't accept this car. If you can, get an expert opinion (maybe a good coachworks) to give a written statement stating how it is of unsatisfactory quality. Good Luck. SOLD - 23my Range Rover Sport D300 Dynamic SE
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| 17th Mar 2010 9:20 pm |
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John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
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Delivery driver opened the door into the side of the transporter? Dealership had a respray?
Keep really cool and just document everything. Your local trading standards will also give good advice. 2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
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| 17th Mar 2010 9:21 pm |
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jamesgaunt
Member Since: 17 Mar 2010
Location: Caterham
Posts: 3
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My D4 had to have the bonnet replaced due to delamination. The paint itself was ok but it dimpled at motorway speeds like someone was pushing a hand down on it. LR changed it after a bit of messing around getting the dealer to recognise the fault. James
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| 17th Mar 2010 9:35 pm |
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discomad44
Member Since: 21 Mar 2010
Location: Co Antrim
Posts: 4
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Hi,
Having the rear door on my 4 week old D4 repainted by the dealer.
Large blemish (hand size) on the lower tail gate
Bit anoyed that it left the dealership without being noticed.
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| 21st Mar 2010 6:59 pm |
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DN
D3 Decade
Member Since: 23 Jun 2006
Location: W.London.
Posts: 2346
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discomad44 wrote:Hi,
Large blemish (hand size) on the lower tail gate
.
... .........Sounds similar to my experience with my D3, only 4 1/2 yrs later. I can't believe they are still making the same mistakes. They obviously still have the same half asleep f  kwits at the factory Quality Control dept. 
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| 21st Mar 2010 7:14 pm |
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The Transformer
Member Since: 22 Jan 2010
Location: Leicestershire
Posts: 1791
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Poor paintwork is a trait of many car makers these days 
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| 21st Mar 2010 7:16 pm |
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