| Home · FAQ · New Posts · My Posts · PMs · Search · Members · Members Map · Groups · Profile · Donate ·
Log In
|
- You are currently viewing DISCO3.CO.UK as a guest - Register to take part or Log In
mapleleaf 123
Member Since: 17 Jun 2010
Location: Derbyshire
Posts: 93
  
|
Had an online survey from Land Rover today relating to their dealerships, price of parts and accassories, quality of work caried out and attitude to customers by front desk staff 
Has someone been waving a big stick?.
Indicated mu dissatisfaction with above but at least we have TLO  to help us out with parts so all is not lost. Why buy a car when you can buy a Land Rover.....because I'm worth it.
D3 TDV6 SE
Silver with black, privacy glass, side steps, parrott and powered iPhone holder.
|
 30th Sep 2010 5:57 pm |
|
|
ruggedpeak
Member Since: 10 Jun 2010
Location: UK
Posts: 1625
|
Me too but having a brand new F2 as well as a older D3 disqualified me 
Obviously I own too many Land Rovers for Land Rover's liking 
Must swap one for a Toyabushi Tony
Club RLD Wheel Protector & Sump Guard
Club 4x4 Info activated
|
| 30th Sep 2010 9:06 pm |
|
|
anglefire
Member Since: 09 Mar 2010
Location: In the Club House
Posts: 4180
|
I had one the other day following my service and warranty work.
I've not replied yet as its not complete  Mark.
2006, D3 SE Auto - gone but not forgotten.
2014 BMW 530d M Sport Tourer.
1977 Triumph Spitfire 1500
_________________________________________________
Disco Picture Website Here
|
| 30th Sep 2010 9:10 pm |
|
|
nigel207
Member Since: 26 Mar 2009
Location: Nottinghamshire
Posts: 1359
 
|
Completed mine last night. Unfortunately there was nowhere to really expand and tell them how unreliable (in my personal experience) their products are. I doubt that they'll ever get seven year/100,000 mile warranties, or even five year ones for that matter, because with the rubbish that LR have churned out they'd go bust!
I was at MIRA earlier this year and was speaking to a LR test driver (he was comparing FFRR with X5, Q7, ML) and he noticed that we were testing the RRS and D4 as tow vehicles. One comment he made was that "they're getting better". I informed him that that was probably the oldest joke in the book, and although I was only born in the early 60's, LR have been saying that for as long as I can remember. However, neither of my 1980's RR or none of the many Series model LR's ever needed to go to the Stealers as many times as my D3.
In fairness, the Stealer that I have used have been pretty good, but it may be because the General Manager came from Toyota and Honda.
I will get off the soap box now! Sorry!
|
| 1st Oct 2010 9:28 am |
|
|
ruggedpeak
Member Since: 10 Jun 2010
Location: UK
Posts: 1625
|
nigel207 wrote:Completed mine last night. Unfortunately there was nowhere to really expand and tell them how unreliable (in my personal experience) their products are. !
That's cos someone would get fired. The art is in writing these customer service questionnaires in such a way as the results look good in a powerpoint no matter how  they really are. Key to that is framing the questions that avoid free text and anything you might moan about , whilst at the results stage making it look meaningful. Very easy to do.
My IT dept at work does the same thing. I ring up to complain the laptop rebuild sucks, and they follow up with questionnaire. I can say yes, they answered within 30 secs, yes they were polite, yes they resolved the problem (i.e. tough , it'll be fixed in the next rebuild some time later), but nowhere can I ask who allowed the dodgy rebuild to be issued. IT Boss can show happy users on pie chart, gets bonus, meanwhile I still can't write emails without making 30-50 clicks per email. Tony
Club RLD Wheel Protector & Sump Guard
Club 4x4 Info activated
|
| 1st Oct 2010 8:10 pm |
|
|
|
Posting Rules
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
|
|
|
DISCO3.CO.UK Copyright © 2004-2024 Futuranet Ltd & Martin Lewis
|
|
DISCO3.CO.UK is independent and not affiliated to Land Rover.
