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BN
Member Since: 18 Mar 2005
Location: Here
Posts: 6463
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Gareth it is not an expedition, we do this as an everyday thing. My guys commute. Most are Dutch who speak several languages and are as hard as nails. We have offered to take LR Experience trainers in the past, but no takers. Maybe they no something we don't!!
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7th Apr 2005 9:29 pm |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26750
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Sounds like more fun than working with computers all day 8)
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7th Apr 2005 9:32 pm |
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Ecosse
Member Since: 07 Jan 2005
Location: Grampian, Scotland
Posts: 889
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BN - sounds VERY interesting (have you a website with pics? ) - I wonder if LR realise that their attitude is alienating not only individual buyers but "fleet" buyers like your company. Very interested to hear what response you get!
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8th Apr 2005 8:56 am |
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BN
Member Since: 18 Mar 2005
Location: Here
Posts: 6463
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Good morning Ecosse, this morning I have spoken to a very nice guy at LR, Tom Hawkes who is going to work with Simon Gouche of LR to answer my questions and many others. If nothing else with the forum we will know all the guys names who work for LR even if we do not receive any answers. Re our web, we do have a site, but only on the Road Transport Consultancy side. The rest we do more discreetly. I am not a picture taking sort, but no doubt somewhere the guys have some good ones. I see what we have.
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8th Apr 2005 11:58 am |
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Ecosse
Member Since: 07 Jan 2005
Location: Grampian, Scotland
Posts: 889
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BN wrote: this morning I have spoken to a very nice guy at LR, Tom Hawkes who is going to work with Simon Gouche of LR to answer my questions and many others. BN - without being too cynical , I have heard this before from LR CS - there idea of "answering questions" does not seem to include "resolving problems"!! But, maybe , your extra commercial clout will make a difference!
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8th Apr 2005 12:25 pm |
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BN
Member Since: 18 Mar 2005
Location: Here
Posts: 6463
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Ecosse wrote:BN wrote: this morning I have spoken to a very nice guy at LR, Tom Hawkes who is going to work with Simon Gouche of LR to answer my questions and many others. BN - without being too cynical , I have heard this before from LR CS - there idea of "answering questions" does not seem to include "resolving problems"!! But, maybe , your extra commercial clout will make a difference! Ecosse, I am not holding my breath, but I do have another angle if this fails.
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8th Apr 2005 1:04 pm |
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nick
Member Since: 10 Apr 2005
Location: Romsey/hampshire
Posts: 87
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i`m with you fellas,
picked up my d3 on xmas eve after a lot of frustrating fone calls to the dealer,
and 1k deposit back in august. but driving down to the alps four up, with ski`s boards and luggage was well worth the wait. but at -26, cabin pre heat would have been a bonus at eleven o`clock at nite when i was trying to set it to come on the following morning. doh! maybe i should sue for frostbite....
like the site
disco3 / hse/ adriatic-alpaca... fantastic
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10th Apr 2005 9:58 pm |
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Martin
Site Admin and Owner
Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18508
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Welcome to the forum Nick
I'd love to take my 90 to the Alps skiing, very jealous I think a Disco is probably a bit comfier to drive down there and around in
Martin
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10th Apr 2005 10:17 pm |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26750
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I intend to take mine to the French Alps next winter. I really would like a solution by then.
I have never ski'd the Alps before, when are the best times to go?
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10th Apr 2005 10:23 pm |
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Winger
Site Moderator
Member Since: 15 Feb 2005
Location: UK
Posts: 3428
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The times not to go are Xmas/New Year, the French school holidays and Easter - though it is late next year. In my opinion, last week in Jan/first week in Feb. If you want it warmer, but less likely to get good snow conditions, end March or early April are okay. It was dumping down with the white stuff when I left yesterday morning, so anyone skiing over the weekend and into the first half of next week will have a ball.
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10th Apr 2005 10:57 pm |
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NightFox
Member Since: 02 Apr 2005
Location: Bedfordshire
Posts: 125
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Think I might have found a problem with the pre-heater (apart from the obvious one)
Saturday morning it was pretty cool (3 degrees c according to the Disco), so at 9:40 I set the pre-heater to come on at 9:45, and left the radio on etc. Came out at 10:10 and the heater was humming away as it should, and the cabin was nice and warm. Turned the ignition on, and was surprised to see that the pre-heat light didn’t go off; put the gearbox it into “Driveâ€, and still surprised that light stayed on. Drove off and hardly had any power – it was as if the box was set in low range, and the revs were limited – felt a bit like it was in the “Snow and Grass†program in low range. Had to put it into Neutral and blip the accelerator a couple of times, then the light went out and it was business as usual.
Not sure if this would be unique to the automatic box, but although I guess not many people are regularly using their pre-heaters for obvious reasons, has anyone else had similar experience?
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11th Apr 2005 9:32 am |
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Pelyma
Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496
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Hi Nightfox, I had that once, switched off and removed the key then it was fine! DS3 TDV6 HSE - Silver with Alpaca (old one) Gone
DS3 TDV6 HSE- Silver with Alpaca (new one) Gone
D4 HSE Lux - Montalcino Red Gone
Porsche Cayenne V8 Diesel S
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11th Apr 2005 11:17 am |
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NightFox
Member Since: 02 Apr 2005
Location: Bedfordshire
Posts: 125
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Pelyma wrote:Hi Nightfox, I had that once, switched off and removed the key then it was fine!
Is yours an auto or manual?
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11th Apr 2005 11:43 am |
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Wineman
Member Since: 25 Jan 2005
Location: UK/France
Posts: 103
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Gareth wrote:I intend to take mine to the French Alps next winter. I really would like a solution by then.
I have never ski'd the Alps before, when are the best times to go?
Picking my D3HSE next Tuesday and then off the Alps that Friday..very excited. The season for the most part end about 20th April and prices drop drastically. If you go high enough there is no problem still skiing. Tignes/Val D'Isere start at 1800m and at the top it is over 3000, so you can even ski in the summer!
PS: the 3 bedroom Chalet I am renting usullay cost €1700 but at the end of April it is €800. 2017 Disco5 First Edition(On Order)
2013 Disco4 HSE Luxury
2012 Disco4 HSE
2005 Disco03 TDV6 HSE
2002 Disco02 TD5 ES
1987 Defender 90(MOD)
2002 Fendt 180 Tractor
1950 Massey Ferguson Tractor
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11th Apr 2005 12:14 pm |
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NightFox
Member Since: 02 Apr 2005
Location: Bedfordshire
Posts: 125
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NightFox wrote:Mr J Greenwell
Chairman and Chief Executive Officer
Land Rover
Banbury Road
Gaydon
Warwickshire
CV35 0RR
Dear Mr Greenwell,
You will be aware that the Discovery 3 is equipped with a "Cabin Pre-Heat" and "Cabin Pre-Cool" feature on all but (possibly) the base models, which allows the cabin to be heated or cooled for 30 minutes at a pre-selected time, by means of the fitted Webasto fuel burning heater or forced air circulation accordingly.
You will also be aware that the current functionality of this feature is impaired, in that the timer will only trigger activation if the radio is switched on at the time, and furthermore the radio is configured to turn off after approximately one hour once keys have been removed from the ignition.
To date, the response to this issue from Land Rover has been disappointing. Dealers appear to be either misinformed or completely unaware of this issue, and the response from Land Rover Customer Service varies from blind denial that the feature even exists, through to more concerning statements that the functionality will be removed in toto as part of a future software upgrade.
Notwithstanding the potential criminal and civil legal implications surrounding such an intention, this response is unacceptable. Claiming that this feature is undocumented and therefore does not exist is insulting - the feature clearly does exist; the issue is that it does not function correctly. In the absence of any statement detailing any reason why the remediation of this feature is unviable, a large number of loyal customers are left having to conclude that - in the absence of any evidence to the contrary - Land Rover has little or no inclination to support its existing customers, particularly where there is no potential revenue to be recognized in doing so.
I would offer you this opportunity to address this conception by either:
a) Investigating, developing and implementing a solution to this issue, or,
b) Issuing a clear statement detailing why remediation of this feature is unviable.
You should be flattered that the loyalty of your existing Discovery 3 owner-base is such that there is a reluctance to “do our dirty washing in public†by bringing this situation to the attention of the motoring press. At this stage, we would rather hold on to the belief that your willingness to maintain customer satisfaction will prevail. Please do not let us down – it would be most disappointing to feel that this loyalty was being taken for granted or abused.
Well, after about 3 weeks, I've just had a message from "Chris at Land Rover" left an my answerphone who has asked if I can give him a call with reference to my letter...
Before I call though, has anyone had any previous dealings with Chris? Presumably he's LR CS.
I will let you all know the outcome, but somehow I can predict the conversation already
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3rd May 2005 1:22 pm |
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