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captain_sugar
Member Since: 05 Sep 2006
Location: Hradec Kralove
Posts: 1095
  
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| I couldn't withold myself and sent them this letter: |
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Letter to A.M.T. group, the Czech Land Rover importer.
Dear Sirs,
I am an international customer who bought a d3 from my dealer in Belgium.
I must admit you have a nicer building, a nicer reception lady, a shinier floor, more computers, nicer leather seats but the support I get from the Belgian dealer is much better than the support I get from Land Rover Prague and this concerns all aspects: prices, commercial behaviour, time flexibilty, technical knowledge. And what is worse I do not have alternatives: Land Rover Vrchlabi is techinically and commercially not capable of caring for modern & demanding cars and customers.
I can not understand:
1. you hourly rates of your car technicians. They are outrageous. The same tarif you charge for a car mechanic is charged to my company for a Microsoft Certified network specialist. Your tarifs are comparable to tarifs in Western Europe whereas you are in Central Europe. If only 20% of the tarif would be direct wage costs, you would have a queue of technicians in front of your door wanting to work for you but this is certainly not the case (see further).
2. you have new buildings so capacity in terms of space must be covered. Nevertheless you are missing capacity for service and repairs. It is impossible to cooperate with you for normal servicing and repairs. I called your people today and they could give me a date at the earliest on June 6th (one complete month in advance!) If you have new buildings and a royal price for work (which means you should be able to pay enough to assure sufficiant work force), why does a customer needs to plan the servicing and repair of his car one month in advance? It seems to me that you have an important overhead (office) work force who is forgetting the real purpose of your company: making profit by having satisfied customers. A non-satisfied customer is a one time (3year customer).
3. You are hoarding sales figures and profit margis even when the capacity of your service is clearly lacking. My strong opininon is that an importer can not be a dealer at the same time. The goal of an importer should be building a network of dealers so that the total distribution network, prices, service level and margins are satisfying for all parties involved: Land Rover UK, the importer, the dealer and the customer. If you look at the Czech map of Land Rover dealers, and the sales increase of the last 3 years, it is clear that you are not interested in the comfort of the customer or a full coverage of the market. It seems that you are greedily collecting the margings of the importer and of the dealer into one pocket. Therefor you do not even expand the lists of dealers. It is clear that the economical evolution of the Czech Republic and the successful range of Land Rover vehicles justify (or cry for) a more evenly spread dealer network. The fact that I need to order the servicing of my car one month in advance only confirms this.
I can not understand your company policy. Either you are an importer or you are a dealer (sales point). You can not be the exclusive importer and the dealer at the same time.
I bought a superb car from Land Rover but it seems I will not buy another Land Rover again before I move back to Belgium. Having a Land Rover but not having a good dealer/service is almost like having a car but not having fuel. And this counts especially for a complicated car as the discovery.
Such a shame I will be driving a Volkswagen, a Honda, a Mitsu, a Nissan,a Volvo or a BMW (whatever has a decent dealer network) instead of a discovery in the future.
Please do not take this e-mail as an attack towards your company. Take my opinion as a free advice.
Best regards Some people get by
With a little understanding
Some people get by
With a whole lot more
I don�t know
Why you gotta be so undemanding
Last edited by captain_sugar on 6th May 2008 10:04 am. Edited 1 time in total
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 6th May 2008 9:53 am |
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Wex
Member Since: 16 Apr 2007
Location: Knackeragua
Posts: 5173
  
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You should CC it to LR Customer Services etc in UK aswell .
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| 6th May 2008 9:57 am |
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captain_sugar
Member Since: 05 Sep 2006
Location: Hradec Kralove
Posts: 1095
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Discowex wrote:You should CC it to LR Customer Services etc in UK aswell .
If I only had an (email) address.
They -fully understandable- hide themselves for nerds like me. Some people get by
With a little understanding
Some people get by
With a whole lot more
I don�t know
Why you gotta be so undemanding
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| 6th May 2008 10:00 am |
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Bogblaster
Member Since: 17 Nov 2005
Location: Glawstershire
Posts: 539
 
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You need to write to the Central Europe Business Manager at Landrover, Lighthorne Road, Gaydon, Warwickshire. England.
That should get a response! D4 HSE Luxury SDV6,
Cameras, tow assist
Defender 90 Adventure
A4 Avant 3.0l TDI 
CLUB MTR
CLUB BLACK ALLOY
CLUB FFRR RIMS
CLUB VREDESTEIN WINTRAC 4 EXTREME
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| 6th May 2008 10:35 am |
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NHR
Member Since: 13 Dec 2007
Location: Warsaw
Posts: 923
 
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Not much better here, I suspect. Nice showroom (which is shared with Jaguar) but a long wait fir service. The prices are odd too - the model D3s they sell are over twice the price of the same model in Hamley's on regent Street 
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| 6th May 2008 11:13 am |
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caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
 
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There's a dealer in Dresden. 
http://www.multimap.com/clients/browse.cgi...mp;g.y=164
Autohaus Amaro GmbH Landkarte anzeigen 11.63 km
Adresse Müllerstraße 31-33, Chemnitz, 09113
Telefonnr. 0371 / 26 24 151
Fax 0371 / 26 24 199
E-Mail Fahrzeuge@amaro.landrover-haendler.de
Services Händler (Fahrzeugverkauf) Vertragswerkstätten
GPS 12.9184°long, 50.8451°lat Weitere Informationen
Or Bratislava?
Autohaus Pichel GmbH Landkarte anzeigen 13.78 km
Adresse Blankenburgstr. 85, Chemnitz, 09114
Telefonnr. 0371-449 64 0
Fax 0371-449 64 44
E-Mail Service@pichel.landrover.haendler.de
Services Vertragswerkstätten
GPS 12.9076°long, 50.8633°lat Weitere Informationen
Premium Car Center GmbH & Co. KG Landkarte anzeigen 27.5 km
Adresse Gabelsberger Str. 7, Reinsdorf, 08141
Telefonnr. 0375-270 169 0
Fax 0375-270 169 10
E-Mail Service@pcc.landrover-haendler.de
Website premium-car-center.reinsdorf.landrover-webservice.de
Services Vertragswerkstätten
GPS 12.5733°long, 50.6933°lat Weitere Informationen
AZR Autozentrum Radebeul GmbH & Co. KG Landkarte anzeigen 65.08 km
Adresse Meißner Str. 11, Radebeul, 01445
Telefonnr. 0351-839 39-0
Fax 0351-836 39 90
E-Mail Service@azr.landrover-haendler.de
Services Vertragswerkstätten
GPS 13.6969°long, 51.0943°lat Weitere Informationen
Sachsengarage GmbH Landkarte anzeigen 66.38 km
Adresse Liebstädter Straße 5, Dresden, 01277
Telefonnr. 0351-4201-0
Fax 0351-4201-109
E-Mail Fahrzeuge@sachsengarage.landrover-haendler.de
Website sachsengarage.dresden.landrover-webservice.de
Services Händler (Fahrzeugverkauf) Vertragswerkstätten
GPS 13.7859°long, 51.028°lat Weitere Informationen
Autohaus Welde GmbH Landkarte anzeigen 72.53 km
Adresse Dresdner Straße 5, Pirna, 01796
Telefonnr. 03501-53240
Fax 03501-532414
E-Mail Service@ah-welde.landrover-haendler.de
Services Vertragswerkstätten
GPS 13.9078°long, 50.9947°lat Weitere Informationen
Gerstmann GmbH Landkarte anzeigen 85.31 km
Adresse Delitzscher Landstraße 150, Leipzig, 04158
Telefonnr. 0341-5241-0
Fax 0341-5241-400
E-Mail Fahrzeuge@gerstmann-l.landrover-haendler.de
Website gerstmann.landrover-webservice.de
Services Händler (Fahrzeugverkauf) Vertragswerkstätten
GPS 12.3613°long, 51.4125°lat Weitere Informationen
Reichstein & Opitz GmbH Landkarte anzeigen 95.65 km
Adresse Amsterdamer Straße 1, Jena, 07747
Telefonnr. 03641-3759-0
Fax 03641-3759-17
E-Mail Fahrzeuge@reichstein-opitz.landrover-haendler.de
Website reichstein-und-opitz.landrover-webservice.de
Services Händler (Fahrzeugverkauf) Vertragswerkstätten
GPS 11.6146°long, 50.8872°lat Weitere Informationen
Kühne u. Behren GmbH Landkarte anzeigen 102.68 km
Adresse Schipkauer Straße 16, Schwarzheide, 01987
Telefonnr. 035752-80575
Fax 035752-80580
E-Mail Fahrzeuge@kuehne-behren.landrover-haendler.de
Website kuehne-und-behren.landrover-webservice.de
Services Händler (Fahrzeugverkauf) Vertragswerkstätten
GPS 13.8682°long, 51.4659°lat Weitere Informationen
Autohaus Baum GmbH Landkarte anzeigen 103.34 km
Adresse Delitzscher Straße 293, Halle, 06116
Telefonnr. 0345-56 999-0
Fax 0345-56 999-32
E-Mail Fahrzeuge@baum.landrover-haendler.de
Website baum.landrover-webservice.de
Services Händler (Fahrzeugverkauf) Vertragswerkstätten
GPS 12.054°long, 51.4792°lat Weitere Informationen
Es wurden Händler/Servicepartner für gefunden “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 6th May 2008 11:14 am |
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captain_sugar
Member Since: 05 Sep 2006
Location: Hradec Kralove
Posts: 1095
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update:
since I sent them this mail, they didn't answer my mail concerning a sooner date for the requested guarantee check and yearly service.
it seems they didn't appreciate my letter  Some people get by
With a little understanding
Some people get by
With a whole lot more
I don�t know
Why you gotta be so undemanding
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| 12th May 2008 12:47 pm |
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captain_sugar
Member Since: 05 Sep 2006
Location: Hradec Kralove
Posts: 1095
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Bogblaster wrote:You need to write to the Central Europe Business Manager at Landrover, Lighthorne Road, Gaydon, Warwickshire. England.
That should get a response!
Thanks Bogblaster!
I sent a copy of my mail to the address you gave. Maybe, maybe, it might help things a little bit to change. Some people get by
With a little understanding
Some people get by
With a whole lot more
I don�t know
Why you gotta be so undemanding
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| 12th May 2008 1:01 pm |
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