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garryc
Member Since: 08 May 2007
Location: Adelaide Hills
Posts: 259
  
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Well this is car turning into a Land Rover  I've had the 'watch spring' and turbo replaced. The suspension warning light came on(amber) and I was told it needed a new compressor. I was booked in and when I arrived, was told about one hourto install. 30 minutes later I was told that it was on "back order"  I did some further Land Rover investigation and was told "there are 3 types of compressor; 1: my type which is superseded by type 2. Type 2 is available but being held back by Land Rover(cause unknown)  There is type 3 which is the latest one. NOW LR is saying to dealers use all of type 2 before issuing type 3, BUT type 2 is not being issued. Is anyone else having compressor problems as well as LR problems like this 2013 D4, E-diff, Vision pack
Never propose to a Yak
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 7th Apr 2008 9:29 am |
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wopac5
Member Since: 20 May 2007
Location: Karratha
Posts: 146
 
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Hi Garry,
I had the misfortune (lost fortune...the compressor is a $950.oo hit) to replace mine recently.
I don't have the part No. on hand, but rang Barbagellos in Perth, it was a stock! item, and had it landed in Karratha and fitted within 5 days. Excellent service from both Perth and Moxhams here in Karratha.
If you like I can sell you my old one which works perfectly, its just the pressed metal housing that is bent (not available sperately) causing noise when operating. Swap off your filter and motor / bracket case (6 screws and its done) and voila
"Watch Spring"? Please explain.
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| 7th Apr 2008 9:55 am |
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garryc
Member Since: 08 May 2007
Location: Adelaide Hills
Posts: 259
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My compressor is being replaced under warranty  which ends in about a week.  My symptom is that it doesn't bring the system up to the required pressure. The 'watch spring' I should have referred to as the 'clock spring' and it is a coiled cable in a housing that fits behind the steering wheel to provide the connections for the airbag, radio and cruise control. It was a common failure on 2005 builds.  My current gripe is about parts availability and the "back order" response that seems so common with Land Rover parts. I hope Tata puts a rocket up LR about parts, dealers and customer concerns. It won't be too soon 2013 D4, E-diff, Vision pack
Never propose to a Yak
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| 7th Apr 2008 11:18 am |
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Jamo
Member Since: 18 Jan 2006
Location: Esperance, Western Australia
Posts: 1170
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LR Aust has a policy (like most car manufacturers) of getting rid of old stock first, even if they know it's faulty.
When mine needed replacing in Jan 2006, I made some enquiries and demanded the latest version, which was the third build. I got the third build and two years and a further 90000km later, no probs at all.
Still, I'm surprised that they still have the second build ones there after all this time (or am I?). Have a nice day!
2010 Cayenne Diesel with PASM & Off Road Pkg
2005 HSE D3 (Sold)
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| 7th Apr 2008 2:02 pm |
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garryc
Member Since: 08 May 2007
Location: Adelaide Hills
Posts: 259
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Well good news. I spoke to LR Customer Care and they followed up on the problem. The dealer rang to tell me that the latest build was here and to book me in. Today LR Customer Care rang me to follow up on the problem and to offer me a free service for the inconvenience experienced. I'm impressed  2013 D4, E-diff, Vision pack
Never propose to a Yak
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| 11th Apr 2008 10:49 am |
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garryc
Member Since: 08 May 2007
Location: Adelaide Hills
Posts: 259
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garryc wrote:Well good news. I spoke to LR Customer Care and they followed up on the problem. The dealer rang to tell me that the latest build was here and to book me in. Today LR Customer Care rang me to follow up on the problem and to offer me a free service for the inconvenience experienced. I'm impressed
Just got the letter from Land Rover re 'free' service.  Seems like 'consumables' are not part of the 'free' service. 
And to quote a Land Rover manager;
"One of our prime objectives that drives our business is ‘customer satisfaction'. We recognize that the automotive industry has evolved and so have customer expectations and to lead the way is to ensure that we not only deliver good products, but provide added value in terms of service to make the customer's purchasing decision more rewarding."
Tata has a job ahead of it  2013 D4, E-diff, Vision pack
Never propose to a Yak
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| 25th Apr 2008 10:18 am |
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