I know that the LandRover Assistance is provided by AA although some of the vans are in LR's own livery, but at a recent call out, I got nether LR Assistance nor the AA...instead a local Recovery service sent a van and a "mechanic" who did not have LR specific training and only a generic fault finding tool that couldn't properly diagnose the fault code!
Anyone else encountered this?
Perhaps they should also consider outsourcing the service element of the main dealers to some of the independent landrover specialists...might get better results
6th Feb 2020 11:56 am
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20795
Funny you should mention that, I supplied parts to our local main dealer today, and been in discussions with supplying parts to another My D3 Build Thread
Member Since: 19 Sep 2018
Location: Poole, Dorset
Posts: 716
^^^ Kev
MY2014 L405 RR Vogue SE 4.4 SDV8 in Corris Grey
MY2010 L320 RRS HSE 3.0 TDV6 in Stornoway Grey
6th Feb 2020 1:34 pm
Brian_DL13
Member Since: 25 Aug 2013
Location: Teesdale
Posts: 1418
Last time I used LRA I was told I could have the AA in an hour or a 'proper' LRA mechanic in 4 hours. This seems to be the normal way they handle it, given the relatively limited number of 'proper' LRA vans.
I believe that for the newer JLR vehicles fitted with wifi etc they can do remote diagnostics ?
6th Feb 2020 2:32 pm
sputnixb51
Member Since: 23 Apr 2013
Location: Morayshire
Posts: 833
RDH land rovers often supplied parts for older at the time Series Land Rovers to Frank Oggs Abelour.
6th Feb 2020 6:54 pm
RDR
Member Since: 24 Mar 2013
Location: Derbyshire
Posts: 2260
SWMBO needed assistance in the D5 last month (dead battery) was told 20min for local assistance or 2 hours for landrover. A local recovery chap turned up and got it running, guess if he hit anything more technical he would have had to just recover it or we face another couple of hours for LR technical support to get to it.MY06 S - Gone but not forgotten
MY12 HSE - Gone
MY16 HSE Luxury - Sold
MY20 D5 HSE - Sold
Current RR L460 PHEV
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