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NFU - awful reviews
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NJSS
 


Member Since: 06 May 2009
Location: Catherington, Hampshire.
Posts: 10795

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Waitomo GreyDiscovery 4
NFU - awful reviews

I am starting to prepare for the renewal of my motor policies.

I have always considered NFU to be "first class", since my late father was insured with them for many years, and they were toward the top of my list.

I started considering published reviews on TrustPilot, 53 reviews:-

Bad 75%
Poor 4%
Excellent 21%

source:- https://uk.trustpilot.com/review/www.nfumutual.co.uk

I must confess to being surprised by this; although two neighbours who have been insured with them for many years have both gone elsewhere. One over levels of premium and the other because of extremely poor claims handling.

What experience do you have of NFU ?

NJSS
 Am I Gammon or Woke ? - I neither know nor care.

2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t. 
 
Post #197676223rd Aug 2018 7:02 am
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Pelyma
  


Member Since: 06 Jan 2005
Location: Patching, Sussex
Posts: 15496

England 

My home and the last have been insured with them and overall they’ve been great (except when they cancelled cover during the beginning of our building work which was swiftly resolved) We have had claims and all paid swiftly.
 DS3 TDV6 HSE - Silver with Alpaca (old one) Gone
DS3 TDV6 HSE- Silver with Alpaca (new one) Gone
D4 HSE Lux - Montalcino Red Gone
Porsche Cayenne V8 Diesel S 
 
Post #197677223rd Aug 2018 7:32 am
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L319
 


Member Since: 14 Dec 2013
Location: Herefordshire
Posts: 2083

United Kingdom 2005 Discovery 3 TDV6 HSE Auto Buckingham BlueDiscovery 3

From a minor claim record, my experience has been exemplary over some 25 years with motor insurance although I took one vehicle away from them last year due to premium hikes
  
Post #197677423rd Aug 2018 7:35 am
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SteveNorman
 


Member Since: 14 Oct 2005
Location: Somerset
Posts: 1145

United Kingdom 

I have always found them to be fair.
Our own experience with the only claim we have had, albeit a large claim, was settled within a couple of weeks, when it could have been so different if they'd had argued.
We do pay quite a premium, but feel this is because they have made sure we have the right level of cover.
(buildings, motor trade, cars, stock etc etc.

A friend of mine has just completed a flooded house claim & found them to be good.

The cars which we have seen, insured by the NFU and been write offs, the customers have always been pleased with the payout amount.

This is in contrast to many other policies I have witnessed how they wriggle, pay out a bare minimum.

I think their prices rises have been because of a sensible attitude to very little quibble on a claim.
regards
Steve
  
Post #197678123rd Aug 2018 7:49 am
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rrhool
 


Member Since: 28 Aug 2014
Location: Norfolk
Posts: 4518

United Kingdom 2007 Discovery 3 TDV6 SE Manual Zermatt SilverDiscovery 3

I've got my tractor with NFU, best price bar far. Seem easy to deal with.

Will consider moving the D3 to them at renewal time.
 Richard


D3 SE 2007. Triumph 2.5Pi 1973. Ferguson TEA20 1948.



Discovery 2 4.0 ES 2001- Gone
Discovery 1 300Tdi ES '95 - Gone
Range Rover Classic '79 - Gone 
 
Post #197681223rd Aug 2018 9:03 am
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Mogwyth
 


Member Since: 03 Oct 2014
Location: Pwllheli
Posts: 3976

Wales 2005 Discovery 3 4.4 V8 HSE Auto Zambezi SilverDiscovery 3

We use them for the farm but not the cars, never had much of issue with them.

Personally I take a lot of these review sites with a pinch of salt, self selecting samples mean you get the opinions of those what to share their opinion.
 ==================================
05 D3 HSE V8 4.4
04 MG TF 135
03 MG TF 115 Cool Blue Edition
02 MG TF 160
00 Hymer B564 Lionheart
1971 Series III 109
 
 
Post #197681523rd Aug 2018 9:13 am
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73075

Ukraine 

Been with NFU for several years after LRIns decided they didn’t know their arras from their elbow, should have been with them from the start. Never claimed but very happy with them. Thumbs Up
   
Post #197681923rd Aug 2018 9:18 am
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Ambo
 


Member Since: 28 Jun 2010
Location: Ventnor Isle of Wight
Posts: 262

United Kingdom 2009 Discovery 3 TDV6 SE Auto Santorini BlackDiscovery 3

Went back to them after their prices almost doubled. Had 1 claim when my son wrote his disco1 off and they paid the full amount in just over a week. Been with them 3 years now and I can't find a better price or level of service.
 Nick
2009 D3 SE
Isle of Wight Steam Railway 
 
Post #197695923rd Aug 2018 4:56 pm
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LT
 


Member Since: 31 Dec 2005
Location: South West
Posts: 23819

United Kingdom 2016 Discovery 4 3.0 TDV6 Landmark LE Auto Santorini BlackDiscovery 4

I can't praise them enough. I've had superb service from them, especially when my D4 was smashed up by falling masonry, which wasn't a straight forward claim.

Currently, they're also the cheapest premiums I could find for all of my vehicles.
 2006 D3 HSE (Original & still the best)-GONE
2010 D4 HSE (A bit bling)-GONE
2014 D4 HSE (Almost too bling)-GONE
2015 D4 HSE (A heated what?)-GONE
2016 D4 Landmark (Written Off)-GONE
2016 D4 Landmark (Surely the last!) PD1881 rims-GONE
2017 FFRR SDV8 Autobiography (now semi-retired) 
 
Post #197696723rd Aug 2018 5:10 pm
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Red Merle
 


Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7441

United Kingdom 

Outstanding service from NFU in insuring the Fatty Thumbs Up

The best level of cover (including trailer and leaving windows open, when parked, for my collie’s benefit), great service, free instalments and the best price by a country mile. I’ve had to claim for a replacement screen and they authorised a real screen to be fitted without any delay.
 2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: 2 x FL2 as “second” cars 🙄

2021 to date: Hinckley built ‘14 Triumph Trophy 1200
2022 to date: Hinckley built ‘14 Triumph Trophy 1200 & sidecar!
(One of only two known to exist in the world!) 
 
Post #197697023rd Aug 2018 5:28 pm
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jonno1
 


Member Since: 16 Jun 2010
Location: SW London
Posts: 717

United Kingdom 2016 Discovery 4 3.0 SDV6 HSE Lux Auto Santorini BlackDiscovery 4

Wouldn't insure me with a Putney postcode. Evil or Very Mad
  
Post #197699823rd Aug 2018 7:03 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73075

Ukraine 

Insure me with a Cobham postcode, though that started out as an Usk postcode. Whistle
   
Post #197699923rd Aug 2018 7:06 pm
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jonno1
 


Member Since: 16 Jun 2010
Location: SW London
Posts: 717

United Kingdom 2016 Discovery 4 3.0 SDV6 HSE Lux Auto Santorini BlackDiscovery 4

I need to get a cow/donkey/sheep/horse. Having a personal gate onto Wimbledon Common must be worth something. Might try again, you never know,
  
Post #197700223rd Aug 2018 7:09 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73075

Ukraine 

Goats and wombles, would be a great combo. Laughing
   
Post #197701023rd Aug 2018 7:26 pm
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garfield2
 


Member Since: 24 Jul 2008
Location: morley, leeds
Posts: 316

2015 Discovery 4 3.0 SDV6 HSE Auto Barolo BlackDiscovery 4

I can never get past the post code question, as soon as I say LS27 they tell me it’s not a rural area and they don’t insure in my post code area.

Regards
Martin
 Discovery 4.5 HSE 2015 MY
Discovery 3 SE 2007 MY gone with spinning journals 
 
Post #197701223rd Aug 2018 7:31 pm
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