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pbhawkin
Member Since: 14 Dec 2006
Location: Mudgee
Posts: 377
  
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| Door seal torn on car Part 4 |
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Find below the email I have sent to LR Customer Care Services:
[quote]Dear Sir/Madam,
Below are links to a VERY informative (UK based) forum for Discovery 3 owners. There are over 3300 registered users worldwide, and it provides a enormous resource and wealth of information for Discovery 3 owners, from tips to maintenance and technical aspects, to sorting out questions and how to's. It is regular visited by Landrover UK as well as a number of dealers. Lastly it acts as means of communication between a lot of Discovery 3 (as well as RRS, Freelander and defender) owners.
In the links below I have placed the facts (as I experienced them) of the experience I have had with your Dubbo dealer where I purchased my MY07 TDV6SE from in April of this year. This dealer, at the time of my first service had only sold about 10 new Discovery 3s, and so it beggars belief that the salesman could NOT remember the details of a torn door seal on inspection at delivery!
Part 1
http://www.disco3.co.uk/forum/topic15540.html
Part 2+3
http://www.disco3.co.uk/forum/topic15589.html
Part 4
will be a copy of this email.
This is the same dealer who only the year before sold us a used 2001 Volco crosscountry that was supposed to have a 100 point 'safety check' prior us driving it away (which was NOT done) resulting in numerous return trips to have things that were supposed to have been fixed (under warranty) but were not or were poorly done.
Despite the 'new' door seal now being ordered in I still have to drive 1Hr 45min each way to have it fitted as well as take a day off work to do this (precisely the thing I had originally wanted to avoid by having it attended to at the first service). I have not booked in yet to have it fixed.
I live in Mudgee and there are 5 other Discovery 3s here (which is a high concentration for a town of about 10,000), I am on first name basis with ALL these owners and apart from me (so far) only one other goes to Dubbo irregularly for servicing and all prefer Sydney.
Please, give me a reason why this dealership should continue to have my business? A company paid 2 day trip in Sydney every 6 months whilst the car gets serviced is sounding pretty good at the moment.
I understand that dealers are franchises but surely if they are causing LRA to have upset customers then this affects your bottom line and I assume you care about that?
Yours Sincerely
Dr Peter Hawkins
PS your email address ([email protected]) on your website is incorrect in that it is missing the '.au' on the end!
PPS it still does NOT work anyway and bounces!?quote] regards
Peter
__________________________________________
Oct 2013 SDV6 3.0 HSE.
2007 TDV6 SE E-diff, adaptive lights sold 1/2014
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 26th Nov 2007 1:30 pm |
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razzle
Member Since: 18 Jul 2006
Location: Tas
Posts: 170
 
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I've been away with work, catching up on all the posts
Did you get any feed back from Customer Service? Trust me, what could go wrong?
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| 2nd Dec 2007 12:11 pm |
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pbhawkin
Member Since: 14 Dec 2006
Location: Mudgee
Posts: 377
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Razzle,
Hi.
I actually sent them two emails to [email protected] as other one ([email protected]) not working.
1st email was about the door seal issue and yet to receive reply/acknowledgement.
ADDIT: I have just phoned their 1800 number and spoke to a very helpful bloke by the name of Michael and he saud to let him know when I book the car in so he can ensure it goes through as a warranty item 
So sounds like good result BUT I still have to take 1/2 day off to get there.
2nd was about the 'LR Adventures' advertised on their site; http://www.landrover.com.au/au/en/Adventur...ew_new.htm
that are not available in Australia and so why have them advertised? I received an acknowledgement about receiving the email but nothing further. regards
Peter
__________________________________________
Oct 2013 SDV6 3.0 HSE.
2007 TDV6 SE E-diff, adaptive lights sold 1/2014
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| 3rd Dec 2007 3:27 am |
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pbhawkin
Member Since: 14 Dec 2006
Location: Mudgee
Posts: 377
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car booked in this Friday arvo.
Michael had phoned back and said he will contact dealer to ensure all is well.
He also thanked me for pointing out this website and said that he is well aware of it (via other customers) BUT that it is considered an 'illegal' site for LRA employees and that they are not to look at it (I guess on company time at least anyway!).
So interesting to note that OFFICIALLY LRA do consider 'fan' websites, regardless of how popular they are amongst their customers, as being beneath them and not worth considering as a means of communication or punlic relations  regards
Peter
__________________________________________
Oct 2013 SDV6 3.0 HSE.
2007 TDV6 SE E-diff, adaptive lights sold 1/2014
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| 10th Dec 2007 12:37 am |
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pbhawkin
Member Since: 14 Dec 2006
Location: Mudgee
Posts: 377
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All done, FINALLY sorted 
Took about 45 min from when I arrived to when I left.
Had a f/up phone call from Michael in LR customer service. regards
Peter
__________________________________________
Oct 2013 SDV6 3.0 HSE.
2007 TDV6 SE E-diff, adaptive lights sold 1/2014
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| 19th Dec 2007 2:25 am |
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norto
Member Since: 10 Apr 2006
Location: batemans bay
Posts: 1605
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I phoned LR head office and the tolme
"bad luck its a wear problem ,not warranty" 
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| 19th Dec 2007 9:44 am |
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