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Paying for software updates from Morrisons LR in Stirling
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waterbuoy
 


Member Since: 26 Oct 2013
Location: Argyll
Posts: 2855

United Kingdom 2009 Discovery 3 TDV6 SE Auto Stornoway GreyDiscovery 3
Paying for software updates from Morrisons LR in Stirling

Evening peeps, thoughts appreciated on the following:

Took Mrs WB's D4 into Morrisons LR in Stirling for its first service since we bought it last year as an Approved LR Vehicle with the extended 3-year warranty, all checks etc. (second hand from Williams LR in Manchester). Reported that the much discussed 'lag' when cold/moving off seemed to be worse than in other D4s I have driven, and asked them to check that all software updates were up to date.

Received a call from service desk later this afternoon to advise that they also thought there was more of a lag than there should be, and that the software was not up to date. For them to bring it up to date would cost me in excess of £120 as it was at least an hours labour.

I tried to argue that presumably the update was because there were deficiencies in the previous versions, but with no joy. They are currently trying to establish the age of the updates in case I need to take it up with the supplying dealership.

Question is - Is it normal for the customer to have to pay for software updates?

My D3 has had a number of updates over its 175k life, all at no cost, and all by same dealer.

Cheers

WB

PS They also tried to get me to agree to over £200 for fitting (ie not the supply) a new set of rear pads when the wheels were already off the car!
 Currently 2009 Disco 3 SE and 2013 MY D4 HSE
Previously:
TD5 Defender 110 CSW (230k miles)
300TDi Disco 1 (289k)
4 RR Classics (300-350k each, 2 manual, 2 auto)
110 V8 CSW (220k)
S3 109 hi cap pickup (ex RN)
S2A 88 Safari SW with lpg conversion (bloody lethal) 
 
Post #18545555th Sep 2017 8:30 pm
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JackNorris
 


Member Since: 06 Jul 2012
Location: Beds/Bucks Border
Posts: 1877

United Kingdom 2005 Discovery 3 4.4 V8 HSE Auto Tonga GreenDiscovery 3

LRA chap gave mine a software update on the drive Free of charge. I certainly wouldn't expect to pay
 MY2023 Discovery 5 R-Dynamic 3.0
MY2020 Discovery 5 Landmark 3.0 - SOLD
MY2005 Discovery 3 V8 4.4 HSE - SOLD
MY2019 Discovery 5 SE 3.0 - LR Replaced !
MY2005 Discovery 3 S 2.7 - SOLD
MY2016 Discovery 4 Graphite - SOLD
MY2015 Discovery 4 SE Tech - SOLD 
 
Post #18545605th Sep 2017 8:40 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72740

Ukraine 

Quick run up to disco_mikey in sunny Dundee might be a much better option. Thumbs Up
  

Last edited by DSL on 5th Sep 2017 9:00 pm. Edited 1 time in total 
Post #18545635th Sep 2017 8:44 pm
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waterbuoy
 


Member Since: 26 Oct 2013
Location: Argyll
Posts: 2855

United Kingdom 2009 Discovery 3 TDV6 SE Auto Stornoway GreyDiscovery 3

Was there earlier today admiring his new workshops whilst I had the courtesy XF Thumbs Up

(that was dor DM/workshop and not the XF which I despise - talk about multiple blind spots!)
 Currently 2009 Disco 3 SE and 2013 MY D4 HSE
Previously:
TD5 Defender 110 CSW (230k miles)
300TDi Disco 1 (289k)
4 RR Classics (300-350k each, 2 manual, 2 auto)
110 V8 CSW (220k)
S3 109 hi cap pickup (ex RN)
S2A 88 Safari SW with lpg conversion (bloody lethal) 
 
Post #18545745th Sep 2017 8:58 pm
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Hardware
 


Member Since: 28 Jun 2016
Location: Hiding under the M60
Posts: 12676

United Kingdom 2011 Discovery 4 3.0 SDV6 XS Auto Sumatra BlackDiscovery 4

Hmmm ... Williams Manchester. Jury is out on them.
 .


Dean
====================================

2011 D4 XS - OBD port protection, RLD spare wheel protector, All LED interiors lights, Timed Climate enabled, iiD tool paired.
2011 D4 Landmark - Stolen from same dealer before I paid for it
2011 D4 GS - Stolen whilst at dealer Sad ... All LED interiors lights, DRLs, Spare Wheel protector.
1996 300Tdi - Eaten by tin worms 
 
Post #18545865th Sep 2017 9:12 pm
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1967jester
 


Member Since: 05 May 2010
Location: Usually in the North East though I have been known to travel
Posts: 4465

England 2015 Discovery 4 3.0 TDV6 HSE Lux Auto Fuji WhiteDiscovery 4

I've never had an issue with Williams, always been good service
 Paul.

06 Java Black HSE - gone
12 Baltic Blue HSE - gone
15 Fuji HSE Lux
Club Biscuits, mmmm nice!
Traxide/Luna hybrid & Yellow top
Some Prospeed bits
+ some other stuff
Club N.E.R.D.s. 
 
Post #18546616th Sep 2017 8:05 am
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