Member Since: 26 Oct 2013
Location: Argyll
Posts: 2929
Paying for software updates from Morrisons LR in Stirling
Evening peeps, thoughts appreciated on the following:
Took Mrs WB's D4 into Morrisons LR in Stirling for its first service since we bought it last year as an Approved LR Vehicle with the extended 3-year warranty, all checks etc. (second hand from Williams LR in Manchester). Reported that the much discussed 'lag' when cold/moving off seemed to be worse than in other D4s I have driven, and asked them to check that all software updates were up to date.
Received a call from service desk later this afternoon to advise that they also thought there was more of a lag than there should be, and that the software was not up to date. For them to bring it up to date would cost me in excess of £120 as it was at least an hours labour.
I tried to argue that presumably the update was because there were deficiencies in the previous versions, but with no joy. They are currently trying to establish the age of the updates in case I need to take it up with the supplying dealership.
Question is - Is it normal for the customer to have to pay for software updates?
My D3 has had a number of updates over its 175k life, all at no cost, and all by same dealer.
Cheers
WB
PS They also tried to get me to agree to over £200 for fitting (ie not the supply) a new set of rear pads when the wheels were already off the car!Currently 2009 Disco 3 SE, 2013 MY D4 HSE and 2016 D4 SE
Previously:
TD5 Defender 110 CSW (230k miles)
300TDi Disco 1 (289k)
4 RR Classics (300-350k each, 2 manual, 2 auto)
110 V8 CSW (220k)
S3 109 hi cap pickup (ex RN)
S2A 88 Safari SW with lpg conversion (bloody lethal)
5th Sep 2017 8:30 pm
JackNorris
Member Since: 06 Jul 2012
Location: Beds/Bucks Border
Posts: 1879
LRA chap gave mine a software update on the drive Free of charge. I certainly wouldn't expect to payMY2023 Discovery 5 R-Dynamic 3.0
MY2020 Discovery 5 Landmark 3.0 - SOLD
MY2005 Discovery 3 V8 4.4 HSE - SOLD
MY2019 Discovery 5 SE 3.0 - LR Replaced !
MY2005 Discovery 3 S 2.7 - SOLD
MY2016 Discovery 4 Graphite - SOLD
MY2015 Discovery 4 SE Tech - SOLD
5th Sep 2017 8:40 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73131
Quick run up to disco_mikey in sunny Dundee might be a much better option.
Last edited by DSL on 5th Sep 2017 9:00 pm. Edited 1 time in total
5th Sep 2017 8:44 pm
waterbuoy
Member Since: 26 Oct 2013
Location: Argyll
Posts: 2929
Was there earlier today admiring his new workshops whilst I had the courtesy XF
(that was dor DM/workshop and not the XF which I despise - talk about multiple blind spots!)Currently 2009 Disco 3 SE, 2013 MY D4 HSE and 2016 D4 SE
Previously:
TD5 Defender 110 CSW (230k miles)
300TDi Disco 1 (289k)
4 RR Classics (300-350k each, 2 manual, 2 auto)
110 V8 CSW (220k)
S3 109 hi cap pickup (ex RN)
S2A 88 Safari SW with lpg conversion (bloody lethal)
Hmmm ... Williams Manchester. Jury is out on them..
Dean
====================================
2011 D4 XS - OBD port protection, RLD spare wheel protector, All LED interiors lights, Timed Climate enabled, iiD tool paired.
2011 D4 Landmark - Stolen from same dealer before I paid for it
2011 D4 GS - Stolen whilst at dealer ... All LED interiors lights, DRLs, Spare Wheel protector.
1996 300Tdi - Eaten by tin worms
I've never had an issue with Williams, always been good servicePaul.
06 Java Black HSE - gone
12 Baltic Blue HSE - gone
15 Fuji HSE Lux
Club Biscuits, mmmm nice!
Traxide/Luna hybrid & Yellow top
Some Prospeed bits
+ some other stuff
Club N.E.R.D.s.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
... All LED interiors lights, DRLs, Spare Wheel protector.
