pbhawkin
Member Since: 14 Dec 2006
Location: Mudgee
Posts: 377
  
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| door seal torn on new car part 1 |
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Here is part 1 of the story.
I bought a new D3 and on picking it up from dealer during the inspection noted that the front passenger door seal had a 3-4cm 'V' shaped tear in it at eye level. The saleman said it would be replaced at first service.
Booking the car in for it's first service a month ago I specifically mentioned this replacement seal so they could order it in ready.
On re-confirming the service time and date y/day (service is tomorrow 25/10) I enquired if they had the part. Reception put me through to service reception who then put me through to sales. Sales told me that service had to inspect the part first and determine that it was a warrenty issue and order the part! NOW, correct me if I am wrong, BUT is this not an  about way of doing things?? WHY, could they not have got service department to look at it on the day I picked the car up?? Why could they not have told me this is how it is done when I booked it in and asked about the replacement??
I FULLY expect that the service department will confirm that a replacement is required and will order one (I am assuming that they don't have one in stock?) and I will have to drive back 1 hour 45 minutes each way to have it replaced at some stage in the future!!
Part 2 will be letting you all know the outcome from tommorrow ...which I am approaching with not a little trepidation!
PS: I am printing this off to take with me. regards
Peter
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Oct 2013 SDV6 3.0 HSE.
2007 TDV6 SE E-diff, adaptive lights sold 1/2014
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 24th Oct 2007 12:41 am |
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PCH
Member Since: 12 Jan 2005
Location: Anywhere but work
Posts: 812
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Pbhawkin,
IMO the Salesman should be able to tell the Service Dept that the part was damaged before delivery and they need to replace it FOC for you. I'm sure if you knew the result to get this fixed you would have rejected delivery. If the Dealer needs to pay for it because they damaged it then that is not your problem either.
There should not be a need to inspect before a decision is made in this cse - this is extremely poor CS.
Chris 2011 Discovery 4 (MY12) SDV6 HSE with General Grabber AT's, Traxide Aux Battery system, custom rear drawers and Autosafe half height cargo barrier
Gone - 2005 Discovery 3 TDV6 HSE
ARB Bull Bar, Warn 9.5XP Winch, IPF D/Lights, Cooper STT's, LR Raised Air Intake, Traxide aux battery system, custom drawers and half height Autosafe cargo barrier, Mitchell Bros 4x4 tow hitch
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| 24th Oct 2007 12:57 am |
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caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
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Not good enough, the part should be there the delay is their fault they should courier new ASAP. Forget the trepidation, You are the customer after all.
Heres hoping you don't end up..........  “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 24th Oct 2007 8:46 am |
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catweasel
Member Since: 05 May 2006
Location: Bundaleer
Posts: 4805
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 f k me you're a placid bloke. put a rocket up the c t, they deserve it.
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| 24th Oct 2007 9:16 am |
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pbhawkin
Member Since: 14 Dec 2006
Location: Mudgee
Posts: 377
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Quote:Peter - how did you get on?
Jonesy63, see part 2 thread. regards
Peter
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Oct 2013 SDV6 3.0 HSE.
2007 TDV6 SE E-diff, adaptive lights sold 1/2014
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| 27th Oct 2007 3:53 am |
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