Landi
Member Since: 06 Jan 2010
Location: Bogmuchals
Posts: 84
  
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Hi,
Looking to buy a used D4 from Pentland Elgin, does anyone have any recent buying, after sales or service experiances they would like to share.
Thanks,
Ian.
This post has been moved by the site administration team Disco IV
SII Truck Cab
Disco II TD5. Gone
Disco II. Gone
Defender 90 Gone
LW 3.5 V8 Long Gone!
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 29th Jan 2016 4:25 pm |
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grumpyoldmule
Member Since: 10 Sep 2015
Location: Scotland
Posts: 178
  
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Asked about 105k service just after they took over oggs but we're too busy for about 6 weeks, always fine for parts, not bought a whole one from them though.
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| 30th Jan 2016 7:40 am |
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Landi
Member Since: 06 Jan 2010
Location: Bogmuchals
Posts: 84
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Thanks  Disco IV
SII Truck Cab
Disco II TD5. Gone
Disco II. Gone
Defender 90 Gone
LW 3.5 V8 Long Gone!
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| 30th Jan 2016 9:17 am |
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kimmea
Member Since: 30 Nov 2015
Location: Aberdeenshire
Posts: 290
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Go To Macrae & Dick Inverness
I have bought 2 new vehicles in the last 12 months and never stepped foot in the showroom.
Delivered to my door and when i had a fault light appear on the wifes Disco Sport it was collected and I was left with a FF Vogue.
After sales service has been 1st class...Unlike Aberdeen
Ask for George & he will look after you im sure
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| 30th Jan 2016 9:26 am |
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Landi
Member Since: 06 Jan 2010
Location: Bogmuchals
Posts: 84
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Cheers, they seem to have had mixed reviews in the past, its good to have some up to date feedback Disco IV
SII Truck Cab
Disco II TD5. Gone
Disco II. Gone
Defender 90 Gone
LW 3.5 V8 Long Gone!
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| 30th Jan 2016 9:53 am |
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Normsdisco4
Member Since: 24 Oct 2013
Location: Morayshire
Posts: 83
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It's my local garage and know one of the sales men there ask for Jason and he would see you alright. I don't personally use them due to clashes with old service manager. Customer service lacks a little bit but can't fault them when car was in for tow bar recall. Get the feeling your just a number and don't get the same customer care as when they were oggs. Hope this helps you
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| 30th Jan 2016 8:03 pm |
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snailcove
Member Since: 21 Nov 2010
Location: Aberdeenshire
Posts: 460
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I haven't bought a vehicle from them but dropped my disco in for repair this morning so I will see how there service department does when I get a call next week
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| 30th Jan 2016 11:15 pm |
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Someone-Gone
Member Since: 21 Dec 2015
Location: Gone
Posts: 5117
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Used them in an emergency once. The service department gave the attitude that they couldn't be bothered. Certainly didn't make any effort.
Tried them twice, three years apart for sales, again, they couldn't be bothered either in the showroom or phone/email.
I don't know if your local and the landed gentry that they treat you any better. Certainly wouldn't recommend on my experiences.
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| 31st Jan 2016 9:21 am |
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Landi
Member Since: 06 Jan 2010
Location: Bogmuchals
Posts: 84
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Normsdisco4 wrote:It's my local garage and know one of the sales men there ask for Jason and he would see you alright. I don't personally use them due to clashes with old service manager. Customer service lacks a little bit but can't fault them when car was in for tow bar recall. Get the feeling your just a number and don't get the same customer care as when they were oggs. Hope this helps you
Hi, Jason has dealt with me for a test drive and seemed fine, its the back up and service I am considering so thanks for your info. Disco IV
SII Truck Cab
Disco II TD5. Gone
Disco II. Gone
Defender 90 Gone
LW 3.5 V8 Long Gone!
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| 31st Jan 2016 11:50 am |
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Landi
Member Since: 06 Jan 2010
Location: Bogmuchals
Posts: 84
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snailcove wrote:I haven't bought a vehicle from them but dropped my disco in for repair this morning so I will see how there service department does when I get a call next week
Hi Cheers, look forward to hearing about your experience. Disco IV
SII Truck Cab
Disco II TD5. Gone
Disco II. Gone
Defender 90 Gone
LW 3.5 V8 Long Gone!
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| 31st Jan 2016 11:52 am |
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Landi
Member Since: 06 Jan 2010
Location: Bogmuchals
Posts: 84
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The Dundonian wrote:Used them in an emergency once. The service department gave the attitude that they couldn't be bothered. Certainly didn't make any effort.
Tried them twice, three years apart for sales, again, they couldn't be bothered either in the showroom or phone/email.
I don't know if your local and the landed gentry that they treat you any better. Certainly wouldn't recommend on my experiences.
 If I was landed gentry I guess I wouldn't be looking at a second hand 12 or 13 plate!
Were your dealings with Pentland in Elgin? Disco IV
SII Truck Cab
Disco II TD5. Gone
Disco II. Gone
Defender 90 Gone
LW 3.5 V8 Long Gone!
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| 31st Jan 2016 11:56 am |
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kimmea
Member Since: 30 Nov 2015
Location: Aberdeenshire
Posts: 290
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snailcove wrote:I haven't bought a vehicle from them but dropped my disco in for repair this morning so I will see how there service department does when I get a call next week
So how was it ..??
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| 13th Feb 2016 1:49 am |
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snailcove
Member Since: 21 Nov 2010
Location: Aberdeenshire
Posts: 460
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I'm still offshore ,I should be home over the weekend ,I'll let you know as soon as I can
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| 13th Feb 2016 5:09 am |
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Someone-Gone
Member Since: 21 Dec 2015
Location: Gone
Posts: 5117
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Yes, Pentland, Elgin aka Frank Ogg.
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| 13th Feb 2016 12:13 pm |
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snailcove
Member Since: 21 Nov 2010
Location: Aberdeenshire
Posts: 460
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Right iv got my disco back ,all things done that was asked ,my other half picked it up on Saturday, they asked me for the first hour and a half of fault finding then called again asking for another hour I think it was so I asked to talk to the mechanic just to see what he was thinking was wrong to save asking the girl at the desk passing msgs back and forth ,there was no problem there ,the only thing I wasn't too chuffed at was when I went away to work they were dealing with my other half and told her I had a seized bolt in one of the front wishbones and it cost £85 labour and £9 for a bolt to replace after iv just had it all in bits and used copper grease everywhere  ,so I thought it would be a waste of time trying to argue my case ,so it being a Saturday she picked it up i told her to ask for discount and was told there were no managers in to give any discount that day  other than that happy that it's working as it should
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| 16th Feb 2016 9:48 pm |
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