Ivan
Member Since: 01 Mar 2011
Location: Malvern Worcestershire
Posts: 692
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My car was broken into recently and my Faultmate MSV extreme stolen. It's no use to anyone as it's tied to my VIN. However, apparently I can not simply buy a new faultmate and transfer my existing licenses to the new hardware (have 2 licenses for both Freelander and Disco 3). Can you please explain why I need to buy new licenses as well as new hardware?
Thanks
Ivan 2013 RR Vogue SE SDV8
2013 Freelander 2 HSE Luxury SD4
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 27th May 2015 9:50 pm |
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Ivan
Member Since: 01 Mar 2011
Location: Malvern Worcestershire
Posts: 692
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Chris
I did read you r email but it still does not make sense. I purchased a piece of hardware with separate licences for 2 software modules. In your email you say you can not transfer the licences without removing the security module from the hardware. As I explained, the hardware has been stolen and is no longer in my possession. I can not understand why you can not sell me replacement hardware and simply transfer the existing software licences to the new hardware. It all sounds like an excuse to rip people off in my opinion.
Regards
Ivan 2013 RR Vogue SE SDV8
2013 Freelander 2 HSE Luxury SD4
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| 11th Jul 2015 9:33 pm |
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Russell
Member Since: 23 Aug 2007
Location: Kent
Posts: 10564
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Would have thought as a good will gesture and the fact that Ivan has already purchased one unit from yourselves and two licences, he now wants to purchase a new replacment unit from yourselves.
As a good will gesture I would have thought you would have thrown in the two software licences FOC. Not a lot to ask considering the situation the customer finds himself in and the fact he has come back to yourselves for help/new unit  MY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
D4 camera club
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| 12th Jul 2015 6:37 am |
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Ivan
Member Since: 01 Mar 2011
Location: Malvern Worcestershire
Posts: 692
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BlackBox did offer me a 10% discount on a replacement system. However, given that the most expensive part was the licenses they were not actually offering much. I have now purchased an IID Tool as a replacement (at much less cost) and am very happy with the IID Tool.
The cost to replace the stolen kit would be around 1000 Euros. The IID tool cost just over 300 Euros delivered to my door here in Australia.
I also no longer have to put up with the stroppy Ron's poor excuse for customer service 
All in all a very expensive learning curve.
Ivan 2013 RR Vogue SE SDV8
2013 Freelander 2 HSE Luxury SD4
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| 26th Jul 2015 10:29 pm |
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