Member Since: 09 Jul 2008
Location: Northamptonshire
Posts: 2776
Doesn't fill you with confidence
So the dealer, Guy salmon, had my new 4 month old car in for 2 days last week to fix a turbo fault - which they didn't
The very next day after picking up the car we drove 500+ miles up to the Highlands on holiday. Yesterday my 15 old lad lifted the bonnet to show his uncle the engine.
Well from here on in you can imagine my reaction at what I saw
How can you not realise you've forgotten to re fit an engine cover after the customer has driven away and there just happens to be one on the workshop floor
Top main dealer tip; If you can't easily remove the battery cover, just rip it off tearing the plastic and don't bother to clip it back afterwards
Guess which Dealer Principle will be getting a phone call in the morning !!On a mission to find the perfect Pork Pie. Just Found it (I think)..(Yes I have)
Official product sponsor for "Bloodhound SSC" 1000+ mph world land speed record
Last edited by highbayrack on 25th Aug 2014 3:58 pm. Edited 1 time in total
that is not good Home of RLD Hidden winch mounts Spare wheel Locks Trailer Body Fabrication ray@rld-tech.co.uk D3/4 sump plates MY 14 sump plates and the Discovery Sport wheel protectors Discovery 5 wheel locks
more Helsport tents and other things for camping Law of Mechanical Repair:
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25th Aug 2014 11:49 am
DN D3 Decade
Member Since: 23 Jun 2006
Location: W.London.
Posts: 2344
Sadly highbayrack, this type of thing is all too commonplace, in the early days of my D3 ownership I had similar experiences with not just one LR dealership, but practically every one it ever went to. I was actually relieved when out of the initial 3 yr warranty, so I no longer felt compelled to stick to franchised clownships.
25th Aug 2014 12:24 pm
Bigcol66
Member Since: 28 Jul 2010
Location: Welshpool, Powys
Posts: 775
That is shocking
25th Aug 2014 1:15 pm
DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
I think I would be taking it to a different dealer
I can send this sign to them if you want ??
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Duncan
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If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
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25th Aug 2014 2:12 pm
SpiderBaby D3 Decade
Member Since: 21 Sep 2007
Location: Liverpool
Posts: 1411
Sadly all much too common place....
My first LR dealer service after purchase the inter-cooler hoses were left off - found when I tried to drive off the dealership into rush hour traffic....
Went straight back in and collared service manager and mechanic - both just shrugged.
Another service and after a few miles the steering wheel began wobbling - think motorcycle 'tank slapper'. Thought it was flat tyre but no, the wheel nuts on both fronts were hanging off or finger tight.
Wrote to DP who tried to insinuate it was my fault - like I'd stopped and loosened them myself
Now I do as much as I can myself - anything I couldn't I'd contact one of the guys on here.I see no ships........
25th Aug 2014 2:42 pm
highbayrack
Member Since: 09 Jul 2008
Location: Northamptonshire
Posts: 2776
Ive not used this dealer for about 5 years since it used to be Hartwell and they were bad enough then I thought when it changed ownership to Guy Salmon about 12 months ago that things might have improved, but clearly the inmates are still running the asylum On a mission to find the perfect Pork Pie. Just Found it (I think)..(Yes I have)
Official product sponsor for "Bloodhound SSC" 1000+ mph world land speed record
25th Aug 2014 3:56 pm
sean 471
Member Since: 26 Apr 2011
Location: Sheffield
Posts: 2990
It's not just landrover dealers that are crap. I took my passat to the Volkswagen dealers for its annual service and the large plastic tray that sits under the engine fell off on the motorway.
Failed to tighten the wheel nuts up properly on my brothers volks as well.
25th Aug 2014 4:16 pm
euangibson
Member Since: 24 Dec 2010
Location: Borders
Posts: 11027
Hate to think what they do to the bits the customer can't see.....if that's the way they leave the bits they can see .......not very impressive...."Better to remain silent and be thought a fool,than to speak out and remove all doubt" ?.....what rubbish...
Locking rear E-diff
RLD spare wheel protector & sump guard
Extended roof rails
Series 111 mudflaps
Black side tubes,grill and vents
Timed climate remote
Hids4u interior lights
D4 Firenze my2012 HSE
D3 Java 2005 SE manual (sold,sadly,thanks for the memories)
1966 '88 Series 2a....still starts in the morning better than I do...
25th Aug 2014 4:20 pm
mse
Member Since: 27 Jun 2005
Location: Shropshire
Posts: 2704
Talking of VW, we found a snapon light left wedged in the cooling fan after a warranty job on a VW at the time...so fortunate we checked under the bonnet.Mike
25th Aug 2014 6:57 pm
Dave T
Member Since: 03 Jul 2009
Location: Glasgow
Posts: 6910
Guess I'd better check mine tomorrow after I pick it up Joined the BMWX5 45e group
1994 Defender 90
2015 RRS Corris Grey/Black roof
2016 D4 Graphite Santorini Black
2012 D4 XS Orkney Grey
2005 D3 S Maya Gold
Convoy for Heroes 2011
25th Aug 2014 7:03 pm
eenomc
Member Since: 07 Oct 2013
Location: Moray
Posts: 173
Shocking that they are getting away with this...
I can't afford to take my D3 into a main dealer for servicing but so far I've found a lovely 8mm swivel head ratchet spanner, some kind of slide hammer thing jammed under the transmission guard and a quality posidrive ratchet screwdriver behind the glovebox. If anyone works at Pentland Edinburgh where the car had it last £13k of servicing done-thankyou!
25th Aug 2014 7:25 pm
Thelo3
Member Since: 23 Feb 2011
Location: Nothamptonshire
Posts: 287
Different name same shi#e!!
The numpty they have on the service desk is a complete idiot!
I wouldn't trust those fools with my weekly shopping let alone my Disco.
I took my FFRR there a few years ago to have the instrument cluster replaced. On picking it up they had put a kph cluster in and not mph D4 HSE Lux - Santorini, Privacy, RLD Protector
D3 Stornaway Grey - Gone but not forgotten.
25th Aug 2014 9:11 pm
terryall
Member Since: 17 Jun 2011
Location: Whitstable
Posts: 1433
I may have mentioned this before but Beadles Sidcup once checked over my Disco 2 before family holiday in Spain. Almost new vehicle. Got to Spain and after mountain descent daughter in back said there is loud banging which I also could hear. When checked at roadside I could turn ALL nuts on ALL 4 wheels and nearly had a fit considering the mountain we just drove down with one being seriously dangerous. Upon return challenged Beadles who asked where I had been on holiday " Oh yes we have heard of someone going around that part of Spain steeling wheels". I asked them if I looked like an idiot but they did not respond and I have never had a service there since. Had to use them for emergency repair/diagnostics recently and that was possibly worse but I'll save that for another thread.
25th Aug 2014 9:30 pm
colin6307
Member Since: 17 Apr 2010
Location: croydon
Posts: 246
beadles
Please tell us about Beadles, bought 3 D4 from them, found them not to good, but not to bad
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.......not very impressive....
