Member Since: 01 Mar 2010
Location: manchester
Posts: 70
stay away from warranty direct
my car has been in LR for 10 days now it went in for
2 EGR valves
2 front wishbones and bushes
and the boot would not open
so after sending a engineer to LR who turned up took 5 pics and went after 4 minutes they have said the egr valves are not covered because its down to carbon build up and that there is no problem with the wishbones he didnt road test the car so they are not liable for them and the boot lock is a cable thats snapped thats not covered either does anyone know what my next step should be because im f*****G fuming with it
lee
4th Aug 2010 11:45 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73131
Other peeps have had EGRs done by WD!
5th Aug 2010 6:12 am
nigel207
Member Since: 26 Mar 2009
Location: Nottinghamshire
Posts: 1359
Yes, me included! It was done on 17th June. The only thing was that they would only pay 1.7 hours labour (which is what it's apparently booked at at LR) so it cost me a little (£30 ish). Other than that, absolutely no problem.
5th Aug 2010 6:42 am
pom
Member Since: 10 Feb 2008
Location: Worcestershire
Posts: 1790
shocker another scumbag warranty firm welching.
Have the work done by the dealer and small claims the **s both for the cost and your money back.
cheers
Pom
5th Aug 2010 6:51 am
ronp
Member Since: 29 Nov 2006
Location: North Yorkshire
Posts: 15272
Now don't say I didn't warn you all.
Gave them up 1.5yrs ago through non payouts.
Moved to an AA warrranty .. was absolutely great.
Now they've welched on paying up also, so just cancelled policy and now winging it.
As said ... scumbags the lot of them!! ...... always on the road less travelled 🚧
< ‘tis but a mere scratch …….. it’ll polish out.
5th Aug 2010 7:32 am
John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
Sorry to hear that - very irritating. Sounds like it's been the opposite experience to me Boot cable sounds fair if it's not mentioned in the policy? However, isn't the reason EGR valves fail because of the carbon build up anyway - so that's odd it't not covered.
On the wishbones - had they failed, or were they saying that wouldn't replace the entire piece if only the bushes had gone?
WD initially came back to me to say they wouldn't cover a steering alignment as part of the work on my car. However, I phoned them, put my case to them and we came to a reasonable solution. It's annoying and hugely frustrating, but I'd get on the phone, just be calm and polite and try and oil the wheels of bureaucracy a bit before you start any legal proceedings! If I'm honest whilst my experience of customer care and dealing with mechanics was great, the admin side of WD could be tighter. I'd give them a chance to talk through the detail as to why they think it's not covered and try and sort it out. It may just be admin goon-ups/chinese whispers.
John2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
I agree with Ron and wouldn't bother with these warranties as it seems an absolute lottery to me.
Id rather put £600 a year in a sinking fund and take my chances!
At the end of the day your buying an insurance policy and these companies are not here spending thousands on advertising to lose money!
Had my D,3 12months and £600 up already.
JonnyL
5th Aug 2010 6:52 pm
Darryl
Member Since: 19 Dec 2009
Location: oldbury West Midlands
Posts: 1224
My compressor F d up on me recently i have AA warrenty thought i was in safe hands what a waste of time and money didnt want to know said if its not listed its not covered suspension is covered but this is not in the list ,, can every componant on every car be on the list????? Get in touch with the insurance odbusman free service to fight your case
5th Aug 2010 10:24 pm
Lady Muck
Member Since: 19 Feb 2009
Location: La La Land
Posts: 389
Hmmm, I was just about to sign up with WD....now I'm having second thoughts!!!
6th Aug 2010 6:42 pm
bigdave Site Sponsor
Member Since: 04 Jul 2008
Location: Cornwall
Posts: 9870
I had Tesco warranty and they wouldnt pay out for a compressor either.
Keeping my money now and hoping for the best.
They are all just thieves after all.All things shipping, storage, transport. UK and worldwide.
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
WD have paid out almost 1.5k on mine against a policy around a third of the price...2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
6th Aug 2010 6:55 pm
mapleleaf 123
Member Since: 17 Jun 2010
Location: Derbyshire
Posts: 93
Had some work done on mine recently, suspansion bushes or something the problem was picked up by the LR dealer at the last service, at the second request the agreed to accept responsibility and the work was done a few days later when the parts arrived, but what will happen next time?????.
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**s both for the cost and your money back.
Boot cable sounds fair if it's not mentioned in the policy? However, isn't the reason EGR valves fail because of the carbon build up anyway - so that's odd it't not covered.
what a waste of time and money 
suspension is covered but this is not in the list ,, can every componant on every car be on the list????? Get in touch with the insurance odbusman free service to fight your case 
