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DISCO3.CO.UK > Australia & New Zealand

NWC Extended Warranty - Claim declined
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DiscoTom2011
 


Member Since: 26 Oct 2011
Location: Queensland
Posts: 9

2011 Discovery 4 3.0 SDV6 HSE Auto Fuji WhiteDiscovery 4

[quote="Neil Pettersen"]
Quote:
Your Dealer didn't try very hard did he ?


The service advisor enlisted the help of the Group Service Manager, General Manager and even the Dealer Principal got involved on my behalf (all pretty willing to help considering the amount of these warranties they sell). All to no avail, was speaking to another D3 owner at a meeting yesterday who had the same issue. He claimed to know a reporter from Today Tonight, and got him to contact them (alledgedly) and surprise, surprise all paid for. If it is the squeaky wheel that gets the grease I might have to find a way to be even squeakier!!!!  
Post #91026215th Mar 2012 10:05 pm
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Neil Pettersen
 


Member Since: 23 Nov 2007
Location: Cutting the grass
Posts: 1254

My Dealer said that the Insurance consultant that takes the call first , stays with it .
If you get a stroppy git , they won't transfer you to another colleague .
I'd be prepared to use the Ombudman , and so should all of us . You can get a pro rata refund
on the cancelled policy FYI.  
Post #91027315th Mar 2012 10:18 pm
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away
 


Member Since: 18 Nov 2006
Location: Cossack
Posts: 111

Australia 2012 Discovery 4 3.0 SDV6 HSE Auto Fuji WhiteDiscovery 4

Doesn't help the OP, I know, but I have had three claims with Allianz and they have paid for them all. No questions asked. This has given me the confidence to take up an Allianz aftermarket warranty when I get my D4 in July/August.

Cheers

Russ D4: Expedition Rack, 104 Litre Long Range Tank, Raised Air Intake
D3: Every bloomin' thing but the kitchen sink  
Post #92054714th Apr 2012 5:36 am
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