Member Since: 14 Jul 2015
Location: Nottingham
Posts: 116
Do not use this company !!
Ok so I bought a d3 hse a month ago from Evans halshaw in Nottingham , the car was based in Stoke so paid to have it moved closer ,was promised it would be there in 3 days , ten days later it arrived after allegedly having new discs and pads and a new turbo fitted , took the car for a spin and it had bad vibrations when braking and air con didn't work , dealer said they would sort both , 3 days later I went to collect to be told air con parts wouldn't be there for another 5 days ! The service dept worked on the car for 5 days trying to sort vibration issue outing another new set of discs and pads on it ( same issue) finally put oem discs and pads on ( issue solved ) went to collect car 5 days after previously being told I could collect ! To find out they had already put finance through on original date for collection! Had the car for a week no issue drove to Newcastle with the family and it went in to limp mode , dash stated refer to owners hand book! Turned car off and then on again , no more issue.
On drive home same thing happened !
Contacted Evans halshaw to book it in , 4 days later they had car for a day ( with no courtesy car) and all they did was clear the code!
Next day same thing happened not 200 metres from home.
Evans admitted defeat and sent the car to land rover Nottingham who did a health check and found £891 worth of suspension issues and a turbo issue ( which is why car went in to limp mode) Evans wanted the car back after land rover had spent 4 days on it so they could repair ! Still no courtesy car! ( with 4 kids and Mrs on school holidays !! ( not fun now) went to Evans to be told you can have a corsa! And we will fix car!! NOT A CHANCE ! I demanded my money back to be told well you can do that through the finance company but we will crack on and get car back to us to fix !
During all this several calls were made to Evans but either no one re contacted me or I just couldn't get hold of any one ! Really poor customer service
Contacted finance company who were great ! Courtesy car which can actually carry all my family in arrived the next day! Finance company stated to block any move by Evans halshaw to get the car and they would arrange an independent mechanic to inspect the car and they would then either repair or refund my money !
My point is do not use Evans halshaw !! However big thanks to douggie and Rebbeca at land rover who havebeen spot on , really helpful and couldn't do enough to sort out my car !!
16th Aug 2015 3:29 pm
lynalldiscovery
Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274
I think the warning should have gone up when they wanted paying to get it closer to you.
16th Aug 2015 3:32 pm
Aaronb
Member Since: 14 Jul 2015
Location: Nottingham
Posts: 116
The money paid to move it closer eventually comes of the price of the car if you buy it or they refund it if you don't. Wish I'd have known then what I know now
16th Aug 2015 3:34 pm
CEZ1869
Member Since: 11 Apr 2015
Location: Nottingham
Posts: 322
Hopefully it'll be sorted for you mate, send us a pm when sorted & can meet up?
Current: D3 2005 HSE
Previous: D2 2001 TD5
D2 4.0 V8
1998 P38 Rangie
16th Aug 2015 4:00 pm
Aaronb
Member Since: 14 Jul 2015
Location: Nottingham
Posts: 116
Cez1869 , very frustrated but hopefully it will get sorted and my d3 back on the road ! Nice to see another forum user in Nottingham and sounds like a plan if it gets sorted soon
16th Aug 2015 4:14 pm
CEZ1869
Member Since: 11 Apr 2015
Location: Nottingham
Posts: 322
I'll send you a pm mate
Current: D3 2005 HSE
Previous: D2 2001 TD5
D2 4.0 V8
1998 P38 Rangie
16th Aug 2015 4:19 pm
DDDad
Member Since: 10 Jan 2015
Location: Angus
Posts: 1201
Whenever buying goods, remember they have to be of "merchantable quality". If major problems show up quickly, you have a right to reject the goods and claim a full refund. However, you must act quickly: once you start allowing repairs, your right to a refund drains away quickly, too. I've successfully rejected a brand new car after 4 days and 400 miles. It had a major fault, so I insisted on a new one I could have demanded my money back Went for a job as a human cannonball. Not the right calibre.
16th Aug 2015 4:44 pm
Aaronb
Member Since: 14 Jul 2015
Location: Nottingham
Posts: 116
Dddad , that's the game I'm now playing between finance company , Evans halshaw, and land rover Nottingham , issue is that kids go back to school in a couple of weeks so need it or replacement sorted ! Thanks for advice though
16th Aug 2015 6:37 pm
Red Merle
Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7441
Finance companies can be brilliant if things go properly wrong! 2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: 2 x FL2 as “second” cars 🙄
2021 to date: Hinckley built ‘14 Triumph Trophy 1200
2022 to date: Hinckley built ‘14 Triumph Trophy 1200 & sidecar!
(One of only two known to exist in the world!)
16th Aug 2015 6:41 pm
DerbyshireDisco
Member Since: 12 Mar 2012
Location: Derbyshire
Posts: 1397
Keep us informed on future progress.Displaced Yorkshireman.
=^:^=
SDV6 Auto obviously, Loire blue/Ebony, ugly kid glass, RLD wheel protector, private plate and maybe side steps.
16th Aug 2015 10:09 pm
Aaronb
Member Since: 14 Jul 2015
Location: Nottingham
Posts: 116
Update
Well the update is that the independent mechanic agrees with LR that the turbo needs replacing and that the suspension needs £891 spending on it !!
The finance company were waiting for a reaction from the dealership and then a decision will be made to repair the car or refund money, but they agree if repair work is to be done it should be done at LR
Some progress at least [/list]
23rd Aug 2015 8:09 am
DDDad
Member Since: 10 Jan 2015
Location: Angus
Posts: 1201
Glad it's working through. Hopefully the nightmare will be over soon! Went for a job as a human cannonball. Not the right calibre.
23rd Aug 2015 11:47 am
CEZ1869
Member Since: 11 Apr 2015
Location: Nottingham
Posts: 322
Member Since: 23 Jan 2014
Location: Gateshead
Posts: 513
Wow, what a nightmare!
Hopefully you are nearly there though
28th Aug 2015 3:37 pm
Aaronb
Member Since: 14 Jul 2015
Location: Nottingham
Posts: 116
Update again
So latest update is that black horse have found in my favour , they had no replies from Evans Halshaw in relation to sorting out the issues !!! Which I think is disgusting !
I have decided to have the car repaired by land rover main dealer ! At a cost to finance company of £3800!!! ( glad I don't have that bill )
Have to say lr dealership have been helpful and patient , and black horse as well
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I could have demanded my money back 
