Member Since: 24 Aug 2010
Location: Glasgow
Posts: 12
2011 MY Software problem 3 days old
My brand new D4's lcd started cutting out as was 100 yards from home. It happened just as the low fuel light came on. The screen flicked on and off then seatbelt warning signs came on and a ding ding warning sound. I managed to get into my drive and then couldn't restart, no lcd visible and it is going back to LR today. Not the best start to Land Rover ownership (but then I did expect problems). Anyone had similiar experiences with the 11 MY?
1st Nov 2010 10:57 am
dgh1000
Member Since: 24 Aug 2010
Location: Glasgow
Posts: 12
Is 3 days a record for a D4 going back to the dealers on a flat bed?
1st Nov 2010 2:29 pm
bigdave Site Sponsor
Member Since: 04 Jul 2008
Location: Cornwall
Posts: 9870
I would advise the Dealer Principal in writing that you reserve the right to reject the vehicle under the sale of goods act.
Just cover yourself.
Oh and ask who did the PDI?
Sorry to hear about your trouble.
DaveAll things shipping, storage, transport. UK and worldwide.
Member Since: 24 Aug 2010
Location: Glasgow
Posts: 12
Land Rover assist came out. If I say i reserve the right to reject the vehicle do I get my money back or a different vehicle?
1st Nov 2010 2:49 pm
dgh1000
Member Since: 24 Aug 2010
Location: Glasgow
Posts: 12
This is getting worse... after promising me a RRS as a replacement, Enterprise have dropped off a Freelander! I wonder if that really counts as a replacement for a car with a massive boot. I wonder if they have run out of Minis.
1st Nov 2010 4:29 pm
bigdave Site Sponsor
Member Since: 04 Jul 2008
Location: Cornwall
Posts: 9870
Im not too sure on the legal side but you can demand a replacement car i believe.
Have a search on the forum and see what a few others have experienced.
A freelander isnt exactly customer service is it??
All things shipping, storage, transport. UK and worldwide.
Member Since: 10 Feb 2008
Location: Worcestershire
Posts: 1790
welcome to the world of LR dealers they only get worse )
Pom
1st Nov 2010 4:32 pm
ijwoo1
Member Since: 04 Jul 2010
Location: London
Posts: 31
Mine developed a fault within 24 hours that required 11 days in the workshop to fix, but no flat bed involved - so you may have a record there.
I too got an Enterprise Freelander 2 for my trouble, with insufficient fuel to get to a petrol station! Customer service throughout the ordeal was distinctly 2nd rate and it will be a while before the experience fades from vivid memory.
I am happy to report that apart from developing a rattle from the middle rear seat, which Im about to try to fix, the car has been fault free for 3 whole weeks. Happy days
Make sure you make a complete nuisance of yourself to all involved and inspect the car with a fine tooth comb before accepting it back, particularly around the dash where they will no doubt have to work. Mine came back scratched around the centre console where the technicians had obviously put tools down. After consideration I decided that if I got them to replace the centre console, it would in all probability come back worse.
1st Nov 2010 7:55 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73120
pom wrote:
welcome to the world of LR dealers they only get worse )
Pom
And LRs!!!
1st Nov 2010 8:03 pm
The Transformer
Member Since: 22 Jan 2010
Location: Leicestershire
Posts: 1791
Wonder if they have not checked out the battery connections? didnt the D3 used to come with transit connections or something?
1st Nov 2010 8:19 pm
dgh1000
Member Since: 24 Aug 2010
Location: Glasgow
Posts: 12
The first thing they checked was the battery terminals. They now can't even get in to the car so I'll be checking for signs of damage on the rubbers etc.
I will send them a letter telling them that letting them repair is in no way an indication that I am forfeiting my right to reject the car.
1st Nov 2010 8:43 pm
bellautos
Member Since: 02 Feb 2006
Location: NorthYorkshire
Posts: 2532
Id ring LR customer service in the morning and tell them you want a D4 car or a RRS from enterprise tomorrow and you want one untill your D4 is repaired, and you want it noted you may wish to reject the car depending on the fault found.
Stand your ground you have just spent 40k plus, why should you drive a freelander ?
Pete
1st Nov 2010 9:20 pm
dgh1000
Member Since: 24 Aug 2010
Location: Glasgow
Posts: 12
They gave me a D4 HSE in the end. Today they seem to have diagnosed the problem and have ordered a replacement steering lock module. Let's see if they are right.
12th Nov 2010 2:29 pm
DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
sorry to hear about your problem, but I dont think you need to get concerned and start thinking about rejection.
I reckon you are just unlucky.. sounds like its an easy fix and not something that would have been picked up in the PDI. They will only pick up the imminent problems if they drive a few hundred miles and then everyone would complain about the added mileage
re Enterprise car, you were lucky in that respect getting offered a Freelander. The first time had to call LRA Enterprise sent me a Nissan Micro (to carry 6 people and a tow a 7m boat ) They will always try and provide a Land Rover product if they can, but there is no guarenteeDuncan
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12th Nov 2010 2:51 pm
bobgolden
Member Since: 15 Oct 2010
Location: South Yorkshire
Posts: 907
DiscoDunc wrote:
sorry to hear about your problem, but I dont think you need to get concerned and start thinking about rejection.
Your default position should be to reject as you have protected your rights under the consumer protection/sale of goods. My understanding is that you get 28 days for a new car but any fault that occurs within 6 months is deemed to have been there on day 1 so you get some protection from that. At the end of the day, buying a new car is a contract and both parties have rights. Unless you are feeling particularly sorry for the franchied dealer, make sure they deliver a nice car.2010 MX-5 2.0 Sport Tech PRHT
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