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BMW
Member Since: 17 Nov 2007
Location: East Staffs
Posts: 47
  
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Thanks NODO$H have been running at land rover reccomended, will up it by a couple of pounds and watch the effect. Previously ran a few Fords, always found they needed a little more than stated, no previous with land rover so needed to ask question. Thanks again
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 10th Aug 2008 7:46 pm |
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NoDo$h
Member Since: 02 May 2006
Location: Finding new and exciting ways to milk badgers.
Posts: 19689
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Happy to help.
It's worth understanding how warranty claims work with LR. Dealers have a red, amber, green system. If they have very few warranty claims they are "green" and can self-approve within limits. Amber means they are under watch for having put through a higher number and there are stricter approval limits. On red they can't put anything through without approval. There's a risk on amber that you'll do a repair for a customer and then LR refuse to pay. It seems the actual quality of the vehicle means  all to LR warranty department. They're more interested in persuading dealers to not approve warranty claims, penalising them financially if they actually show some customer service.
Regardless of how worthy your claim, if your dealer is amber or red, you are much less likely to get the repair done. When a dealer says "what TSB" it either means the bulletin has been withdrawn (it happens if LR get too many claims for example) or they are playing dumb because they haven't a hope in hell of getting paid for it. They'll get LR warranty managers sat in the workshop giving the staff a right kicking for actually daring to suggest there is a valid warranty claim and brow beating them into trying to charge the customer for the work. Bean counters, one and all.
It's a little more complex than that, but that's the gist of it. I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
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| 10th Aug 2008 8:08 pm |
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Butts
Member Since: 03 Jan 2007
Location: Herts
Posts: 38
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I'm now exhausted retelling my story to various useless teenagers at the laughably named "Customer Service" centre.
Does anyone have an email or actual address for these people so i can try one more time to be taken seriously? Many thanks
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| 2nd Oct 2008 1:05 pm |
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biglouie
Member Since: 29 Jan 2008
Location: North Wales
Posts: 20
 
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All very familiar. Scorpians wrecked at 18000 miles and no mention of uneven wear until the 2nd service when they quoted for the changing of all 4. Queried it but dealer makes usual noises about heavy vehicle etc etc Go to tyre specialist who do a full 4 wheel alignment for £45 (using kit LR use) proving set up is way out. Old tyres illegal so change for MTRs and have tracking done. Go to dealer with alignment report and ask for their opinion.....'can't do anything mate  as you had it done at a non approved garage'
Given up after going round and round in circles with LR customer service about what is covered under warranty and what can negate warranty.
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| 23rd Oct 2008 10:35 pm |
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DiscoMike
Member Since: 26 Feb 2009
Location: Gnosall
Posts: 3
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Hi,
Can someone send details of TSB LA204-008 & LA204-009v2 to mduncan.uk@btinternet.com
Am preparing to battle with LR dealer to resolve!
Thanks
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| 8th Jun 2009 12:22 pm |
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TazDaz
Member Since: 07 May 2007
Location: South East Essex
Posts: 2858
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I'm pretty sure both TSB's have now been withdrawn
I had a battle (and lost) with my dealer & LRCC regarding inner tyre wear
I had to pay for the 4 wheel alignment (over £200) and although this was a few months ago it's very hard to know if it's improved the situation or not
Strange thing is that I also had a set of wheels with Grabber AT2's on them (the others are Pirelli Scorpions)
The AT2's showed NO sign of wear after 6,000 miles but the Scorpion's were very noticeable at 7,000 miles.
Go figure ....
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| 8th Jun 2009 3:42 pm |
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DiscoMike
Member Since: 26 Feb 2009
Location: Gnosall
Posts: 3
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Have spoken to dealer (who to be fair have been helpful) and advised that the rear suspension is set up like the letter A - this means that the tyres generally will wear on the inside edge more than other parts of the tyre but this should not be excessive.
The Pirelli Scorpion Zero tread pattern do not have a thick edge, and as such (and given the way the suspension is set up) tyre wear does appear to be more apparent. 
It was also suggested this also applies to Michelin Latitudes.
However, to give me piece of mind (and to relieve me of some wedge!) I can have the dealer carry out a health check of my charriot for £50 + the dreaded vat
Any views on this would be gratefully received from those more experienced than I 
BTW, I have recently experience water dripping from the centre light unit next to sunroof controls - advised by dealer this is because the drainage channels in sunroof guttering are blocked - can be cleared with blast from an airline! Hope this helps! 
Thanks in advance!
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| 8th Jun 2009 5:17 pm |
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caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
 
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I would think it is a bit late to be fighting LR on this one. The cause is 'bush settle' and yours would have settled by now. The trouble is because you did not have some full wheel alignments done whilst it was settling your tyres wore badly.
The new bushes don't do this nearly as much. I had my lower control arm bushes replaced and the issue has not recurred with the new ones but did with originals.
Get the dealer to put it in 'geometry set mode' and have an alignment done, it should be OK then.
With the sunroof you should snip off the ends of the drains as it is the rubber valve that gets clogged with gunk. Do a search for leaking sunroof. “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
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| 8th Jun 2009 10:09 pm |
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sowr
Member Since: 07 Feb 2009
Location: Los Angeles, CA
Posts: 46
  
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yeah - I've got 30K on my original Wranglers but a lot more worn on the inside than the outside all four corners, plus my VIN falls into the range. When I took my LR3 in for a 22500 service I was told that I needed new tires - even have it written on the initial quote so I'm going to be looking for a free alignment at the very least - not sure how much effort I want to put into getting a new set of tires. 2006 LR3 SE-7 Zermatt Silver
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| 9th Jun 2009 3:09 am |
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Walman
Member Since: 27 Aug 2007
Location: Devon
Posts: 27
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| Pirelli outer tyre wear on rears |
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So, can I just clarify before calling my dealer with an issue?
Have the 2 TSBs referred to in this thread been taken offline?
My Pirellis have done very few miles but the outer wear, certainly on the rears, is very noticeable.
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| 10th Jun 2009 2:56 pm |
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Walman
Member Since: 27 Aug 2007
Location: Devon
Posts: 27
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Just checked with receipts for tyres re mileage and found i've done 23k on them. So maybe not so surprising I have wear, just surprised it is more on the outer edge on the rears.
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| 10th Jun 2009 4:03 pm |
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sowr
Member Since: 07 Feb 2009
Location: Los Angeles, CA
Posts: 46
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Sorry I put my post up before I read that the TSBs had been pulled back. But I will check with my dealer nevertheless as I do have a good relationship with them. 2006 LR3 SE-7 Zermatt Silver
Technology Package
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| 10th Jun 2009 4:28 pm |
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