Member Since: 01 Nov 2016
Location: None
Posts: 4450
Yet another round of applause for the guys at GAP
Attempted to update the BCM ECU via the IID today, for some reason update aborted half way through.
Pulled the fuses as per the manual but all to no avail and further update wouldn't work.
Lost interior lights and locking and although all dash lights worked nothing happened on the turn of the key as if it was immobilised.
Email conversation with Patrick, who was able to replicate the problem at his end and thereafter requested I update the IID to a special update.
Updated and retried the ECU update, happy to report, updated first time and vehicle back up and running all working as it should.
Customer service second to none. Give yourselves a pat on the back (pardon the pun)
12th Dec 2016 8:12 pm
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20855
Exactly the same issue issue with my previous diagnostic tool. Their response? Nothing wrong with our equipment...
Its by far the best piece of diagnostic kit I have used, and the technical assistance is just as incredible My D3 Build Thread
Member Since: 07 Apr 2009
Location: Arundel, West Sussex
Posts: 316
Which is why one company "thrives" while the other one "dies"
Andy.2022MY Defender 110 D250 HSE X Dynamic, Gondwana with options!
2015 Range Rover 4.4 SDV8 Autobiography, Indus Silver, Black Pack
Gone:Disco 4 HSE Luxury, Firenze Red, Ebony/Ivory
Gone:2006 FFRR TD6 Autobiography, Black
Gone: 2013 Jaguar XKR Convertible, Italian Racing Red😢
Gone: 2008 Disco 3 HSE, Hybrid Tv + Retro-fit RSE System & DVD
Gone: 2010 FFRR TDV8 Vogue SE, RSE & DVD, Stornoway Grey
12th Dec 2016 10:15 pm
Sea Raider
Member Since: 01 Nov 2016
Location: None
Posts: 4450
Just glad I picked the correct company.
Had two other not cheap diagnostic readers for earlier Land Rovers and once you bought them you were on your own
12th Dec 2016 10:35 pm
Moo D3 Decade
Member Since: 13 Aug 2010
Location: UK
Posts: 14482
All this has confirmed my choice. I suspect there will soon be only one diagnostic sponsor. D4 HSE EU6 (Known as Jeeves)
New Defender L663 110 SE (known as Noddy!) Sold
Sold Volvo XC90 R-Design (known as Basil)
Sold - D4 HSE (Known as Gerty)
No longer the Old Buses original owner
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
V8 Front brakes
BAS Remap, Allisport Intercooler and deCat
EGRs blanked
T-Max split charge
Hanibal Expeedition rack
Prospeed ladder
Duratrac tyres
IID BT
BAS FBH control
13th Dec 2016 12:24 am
Discoveringcomfort
Member Since: 16 Sep 2015
Location: Berkshire
Posts: 637
Would tend to agree, but I have the other one!
Doh!Series 1 V8
Series 2 Hibrid V8
Discovery 3 HSE V8
13th Dec 2016 1:21 am
John P
Member Since: 12 Aug 2011
Location: West Sussex
Posts: 1286
Yep I agree as well. Unfortunately I also have the "other" one, which might just turn into a glorified blue paper weight, when I decide to take the plunge and buy one from Gap.
13th Dec 2016 7:19 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73131
I dismissed the "other" one when I was looking for a route to diagnostics pretty quickly due to almost a defensively aggressive response to anyone's that wasn't an instant expert and had a reasonable, to them, question. GAP are the complete opposite and couldn't help enough for techies and us non-techies alike.
A few peeps have made comments that when members sing the praises of GAP we are their usual sales peeps. No, when kit works brilliantly, is easily usable and the back-up is second to none the it's worth shouting about.
13th Dec 2016 7:49 am
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20855
John P wrote:
Yep I agree as well. Unfortunately I also have the "other" one, which might just turn into a glorified blue paper weight, when I decide to take the plunge and buy one from Gap.
Member Since: 06 Nov 2006
Location: In the Clubhouse
Posts: 21361
John P wrote:
Yep I agree as well. Unfortunately I also have the "other" one, which might just turn into a glorified blue paper weight, when I decide to take the plunge and buy one from Gap.
I spent a not inconsiderable amount on the other one for multivehicle D3/D4/Rrs
To be fair to them, they were the pioneers of being able to do these updates that LR couldn't and I spent many years generally happy using their kit on customers cars.
The criticism of how they manage customer issues and the apparent lack of desire to listen to customers who want something working on modern platforms that fit into the modern world is, unfortunately well founded.
So hence I have 2 x IID Pro tools and the 'other' one sits in the old laptop bag and hasn't really seen the light of day for 2 years....
every issue or inane stupid question I've asked of GAP has been responded to and either fixed, added to future wish lists or told not to be so stoopid!
A good product, with great support, what more can you ask!? (Btw, keep asking them as they keep on delivering the goods!)Bodsys Brake Bible
Clock/ SNOTM /3Flash / 4x4Info /BT Update /Service Reset/Error Codes / Gearbox Reset See It Here
13th Dec 2016 10:20 am
PatGAPInnov Site Sponsor
Member Since: 02 Dec 2011
Location: Montreal
Posts: 745
All in a days work
Of course, and I can't say it enough, it's a team effort from all members of GAP. Customers do play a key role in providing feedback and as per Bodsy, recommendations
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