Member Since: 23 Jan 2021
Location: Newburgh scotland
Posts: 37
wish me luck with JLR warranty and heated windscreen
Switched on the heated front screen on the new to me D4 a few days ago, and half of the passenger side is dead, so went in today to the local stealership, to get it book in to get looked at.
the car is an approved used, so hopefully the warranty will cover the heated windscreen....
wish me luck...
27th Nov 2021 11:52 am
rrhool
Member Since: 28 Aug 2014
Location: Norfolk
Posts: 4399
Could just be a fuse. The screen is fused in two halves.Richard
D3 SE 2007. Triumph 2.5Pi 1973. Ferguson TEA20 1948.
Discovery 2 4.0 ES 2001- Gone
Discovery 1 300Tdi ES '95 - Gone
Range Rover Classic '79 - Gone
27th Nov 2021 2:01 pm
RRSTDV8
Member Since: 07 Apr 2014
Location: Here
Posts: 13073
The approved used warranty didn't used to cover glass and I'd be surprised if it does now. And I doubt the 165 items they check as part of the approved used scheme includes the functioning of the heated screens so they'll weasel out of it there too.
I think they'll have it for a day (or even two) and then tell you it isn't covered by the warranty and here's a bill for around £200 for "investigation work". That "work" will have been nothing more than writing up the bill. And then they'll suggest that you claim for a new screen on your car insurance.
Been there, done that.Visiting from rrsport.co.uk
2012 RRS SDV6
2008 RRS TDV8
"When you fire that first shot, no matter how right you feel, you have no idea who's going to die! You don't know who's children are going to scream and burn. How many hearts will be broken. How many lives shattered. How much blood will spill, until everybody does what they were always going to have to do from the very beginning: SIT DOWN AND TALK!"
28th Nov 2021 10:15 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72768
Easy way to check if it’s covered, have a look through the T&Cs, paying particular attention to the Exclusions.
28th Nov 2021 10:20 am
robpenrose
Member Since: 12 Jan 2016
Location: Surrey / SW London
Posts: 2136
Maybe check if a hammer makes it start working and save the stealership diagnostic fee?
If it doesn’t……
Current: D4 HSE
Previous: BMW Z4M Coupe
Previous: Land Rover Defender 90 CSW Td5
Previous: Land Rover Discovery Td5 ES
28th Nov 2021 10:44 am
mike23118
Member Since: 01 Oct 2010
Location: North Wales
Posts: 1028
FINGERS CROSSEDNow Renault Trafic
D4 gone
D3 gone
28th Nov 2021 11:02 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72768
robpenrose wrote:
Maybe check if a hammer makes it start working and save the stealership diagnostic fee?
If it doesn’t……
The obvious route, the one no-one wants to suggest.
28th Nov 2021 11:08 am
Beenzer
Member Since: 23 Jan 2021
Location: Newburgh scotland
Posts: 37
Hmmmm......Yeah reading thru the exclusions, it says more about what it dont cover, than what it does.
the below is taken from the warranty booklet.
Mechanical or Electrical Failure
Mechanical or electrical failure is the sudden and unexpected failure of a
component which is covered by the warranty and which requires immediate
repair or replacement. Wear and tear or normal deterioration is not covered
under the definition of mechanical or electrical failure.
Consequential Failure
Should a mechanical or electrical component (covered under the terms of this
warranty) fail and as a consequence cause failure to a factory-fitted mechanical or
electrical component on the vehicle which is not normally covered under the
terms of this warranty, we will pay the costs of repair or replacement of such
components at UK warranty rates for labour and parts.
Under the terms of this clause, we will not pay for consequential failure or
damage to glass, paintwork, bodywork, trim, upholstery, cosmetic finishes,
wheels, tyres, accessories and strikers and hinges.
but then also says
What your Approved Warranty Does Not Cover
– Bodywork, body seals, cosmetic finishes, glass, paintwork, trim, upholstery or
weather strips.
–
so, looking it from my point, its an electrical component, that has failed so should be covered, but I've no doubt they'll come out with, its glass and therefor not covered.
About as clear as mud!
28th Nov 2021 11:53 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72768
“It’s glass, it ain’t covered. Simples.”
That’s the response you’re going to get, mainly coz it is glass.
28th Nov 2021 11:58 am
aja4x4
Member Since: 14 Apr 2019
Location: Westbury
Posts: 2459
The glass hasnt failed, the claim would be for the heating element electrical failure.Andrew
D3 2.7tdv6 2005
D4 3.0 SDV6 Commercial died and gone to LR heaven
D5 3.0 SDV6 HSE
28th Nov 2021 12:17 pm
Beenzer
Member Since: 23 Jan 2021
Location: Newburgh scotland
Posts: 37
As much as I hate to say it...I think you're right and thats what they're gonna say.
BUT..
like aja4x4 has said, its the electrical component inside the glass thats failed, its still on the original land rover windscreen.
I'll do a bit more digging before I cancel the booking
28th Nov 2021 12:18 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72768
If you do go ahead it will be interesting to see how you get on but the LR Approved warranty peeps (which unless things changed is not LR) are not known for their sympathetic lateral thinking.
PS
aja4x4 wrote:
The glass hasnt failed, the claim would be for the heating element electrical failure.
But, it could be argued, you can’t change the elements without changing the glass, which is specifically excluded. Aledgedly.
A good question would be, has anyone here been successful in claiming for a windscreen under these circumstances? This is a LR, virtually everything on it breaks regularly so someone, somewhere, with a LR Approved warranty, would have tried and posted the results here.
28th Nov 2021 12:30 pm
chugga90
Member Since: 13 Aug 2014
Location: Buckinghamshire
Posts: 434
Re: wish me luck with JLR warranty and heated windscreen
Beenzer wrote:
Switched on the heated front screen on the new to me D4 a few days ago, and half of the passenger side is dead, so went in today to the local stealership, to get it book in to get looked at.
the car is an approved used, so hopefully the warranty will cover the heated windscreen....
wish me luck...
As you have only just got it, they should have no get out. It should have been checked and repaired before your collection?Discovery commercial tdv6 auto 2013
Volkswagen t6 lwb Kombi dsg 4motion 2018
Volkswagen t5.1 lwb single cab tipper 2013
Discovery commercial sdv6 auto 2014 gone and not really missed.
Range Rover Tdv8 gone
Freelander 2 I6 very sadly gone
VW t5 Dsg gone and missed
28th Nov 2021 2:59 pm
Beenzer
Member Since: 23 Jan 2021
Location: Newburgh scotland
Posts: 37
Got a bit of insider info earlier today, I forgot my daughters best pal was a warranty advisor at a JLR garage, so spoke to her earlier, she reckons, once they can prove an element has gone in the windscreen it WILL be covered by the approved used warranty...
so fingers crossed..
28th Nov 2021 3:25 pm
Beenzer
Member Since: 23 Jan 2021
Location: Newburgh scotland
Posts: 37
Well, the disco was in at Perth land rover today, and just had the call.
The car does need a new windscreen, and is covered under the warranty.
Picking her up in a wee bit, then it'll go back into her the screen fitted when it suits..
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