Mark P
Member Since: 23 May 2011
Location: Birmingham
Posts: 197
  
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| Warranty direct !! Do you think this is right? |
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Hi
Front wishbones shot, need replacing. Car in the garage so they ring warranty direct and give them the run down. No problem say warranty direct that's covered. We will give you 2 claim numbers 1 per side, that means they are trying to get me to pay my excess twice as its 2 claims!!
My view is its one trip to the garage = one job, it's not as if I have claimed and had one side done and a week later claiming again.
I'm going to ring them up tomorrow but thought I'd see what you guys thought.
Thanks
Mark If you always do what you've always done, You'll always get what you've always got 
2005 HSE D3
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 8th Mar 2013 9:05 pm |
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DSL
Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73134
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Don't see the problem, it's 2 things that have failed isn't it? And if your turbo had failed at the same time/same visit are you saying that should be on the same excess?
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| 8th Mar 2013 9:19 pm |
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pagoda
Member Since: 13 Aug 2009
Location: Not London Anymore (or the US for that matter)
Posts: 1929
  
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I'd be a bit annoyed. I had exactly this job done and paid one excess. I'd take it up with customer services. PAGODA
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| 8th Mar 2013 9:32 pm |
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DSL
Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73134
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If it was 2 excesses of the same part I'd be annoyed but it's 2 parts that happened to have failed (or been disgnosed) at the same. If 2 x bearings need replaced then it's two excesses, or a turbo and gearbox diagnosed on the sane visit, just part of the joys of running a Disco out of manufacturer's warranty.
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| 8th Mar 2013 9:42 pm |
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pgerman
Member Since: 16 Jun 2008
Location: Milton Keynes
Posts: 68
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I think my tact here with WD would be to ask whether they would advocate just one side being replaced?
Now I'm not sure so will leave it to one of the real techies on here to advise but I would imagine for safety and stability LR would advise that both sides need to be replaced at the same time...hence this would be ONE job.
Although i understand the point being made I don't think comparing this situation with a simultaneous gearbox and turbo failure as being the same.
Hope you get it sorted...I think they're just trying their luck.
Paul
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| 8th Mar 2013 9:59 pm |
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d3mad
Member Since: 11 Oct 2012
Location: Tenbury Wells
Posts: 369
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I am with WARRANTY WISE - just has 2 wishbones replaced and compressor, they have declined all repairs even though I have wear and tear on policy, saying if one had gone, they would have paid out, but because both went,it's unusual wear and tear
Not a good warranty company. 2 x D3's (Twins)
TDV6 HSE 2006 - Buckingham Blue - Wintrac Exreme S
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Traxide Dual Battery System with Optima
BAS FBH remote
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| 8th Mar 2013 10:26 pm |
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Bodsy
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Member Since: 06 Nov 2006
Location: In the Clubhouse
Posts: 21361
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Colin,
That's ridiculous! They either fail or not, it's not unusual wear and tear, it's all failure. I'd be having a serious discussion with them!  Bodsys Brake Bible
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| 8th Mar 2013 10:32 pm |
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Mark P
Member Since: 23 May 2011
Location: Birmingham
Posts: 197
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Thanks all
No harm in ringing them  If you always do what you've always done, You'll always get what you've always got
2005 HSE D3
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| 8th Mar 2013 10:42 pm |
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maplecottage
Member Since: 01 Feb 2011
Location: Norfolk
Posts: 3171
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I guess you get a claim split into 2 (one per side - it's what I had) with Warranty Direct or .... you get no claim at all ala Warranty Wise
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| 9th Mar 2013 3:46 pm |
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Mark P
Member Since: 23 May 2011
Location: Birmingham
Posts: 197
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Unnecessary quote removed
When you put it like that If you always do what you've always done, You'll always get what you've always got
2005 HSE D3
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| 9th Mar 2013 7:36 pm |
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ckra1000
Member Since: 16 Aug 2010
Location: Sheffield
Posts: 165
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Had exactly the same claim through W.D. and they made it into 2 claims and 2 excesses. They also won't pay for any bolts, nuts, brackets, pipes, bushes etc. which are needed during installation. They will only pay for the wishbone as a complete part supplied by Land Rover. Chris
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| 9th Mar 2013 10:50 pm |
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maplecottage
Member Since: 01 Feb 2011
Location: Norfolk
Posts: 3171
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 Sorry to disagree but in my case WD coughed for all bushes, bolts etc - no quibble. Probably down to how your garage described the fault.
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| 9th Mar 2013 10:54 pm |
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ckra1000
Member Since: 16 Aug 2010
Location: Sheffield
Posts: 165
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T'was done at a main dealer and all part numbers including bolts etc were spec'd on the bill.
W.D. went through each part number and refused to pay for anything other than the wishbones.
Sounds like you were lucky .... or I was unlucky? Chris
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| 9th Mar 2013 10:58 pm |
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maplecottage
Member Since: 01 Feb 2011
Location: Norfolk
Posts: 3171
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The invoice listed all part numbers, only 'discussion' I had was the amount if time allowed but that soon disappeared once I advised them of the LR RTS.
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| 9th Mar 2013 11:02 pm |
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DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
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More to the point how did you end up up an excess on the policy?
They usually waive if asked at policy inception. SOLD - 23my Range Rover Sport D300 Dynamic SE
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| 10th Mar 2013 12:27 am |
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