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ace_brodie
Member Since: 10 Sep 2007
Location: Paisley, Scotland
Posts: 279
  
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Update - received call from the Sales Manager who was excellent, very concerned and professional. Has undertaken to review and get back to me with an update... Slowly restoring faith in customer service....
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 9th Apr 2013 4:39 pm |
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countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
  
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I have he nothing but good service from Warranty Direct and they have never refused a valid claim. The terms are pretty clear about what they cover and they pay out accordingly. If they don't there are ways to take action as it is a contract.
Self insuring is fine, but equally insurance companies exist because they provide a level of cover that a individual is unwilling or unable to match. If you want to self insure, then you need the 10k in the bank for a new engine, otherwise your not doing anything that compares to insurance.
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| 9th Apr 2013 5:10 pm |
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countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
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If it was covered by the policy and had failed, then you could have taken action to ensure the claim was paid.
The terms are quite binding on both sides. What was their reason for not paying ?.
I assume it was Warranty Direct ?
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| 9th Apr 2013 5:38 pm |
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DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
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Please be aware they record EVERY phone call. These recordings can be sent to you electronically by request for a £10 fee.
If you really want to escalate email the underwriter customerrelations@cardifpinnacle.com SOLD - 23my Range Rover Sport D300 Dynamic SE
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| 9th Apr 2013 6:23 pm |
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robbo770
Member Since: 29 Jan 2013
Location: Aberdeenshire
Posts: 2294
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I filled up the claim forms, sent them off with all evidence, and got diddle squat, so like I says, save yourself the grief and either get a landrover warranty or save up each month what they would rob you!
No faith in them as they just state it has to completely fail to be covered!
So an alternator light on and no charge is not failed, and a gearbox that the dealer says is dead is not a failure either?????
Rip off Britain , you have been warned!!! FFRR SC 4.2
Rejected!! RRS2
Fit TDV6 intercooler hoses
Fast Road intercooler
De-Cat pipe
D3 to B4 front end Upgrade
OEM TV/DVD Screens+wireless Headphones!
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| 9th Apr 2013 6:27 pm |
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countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
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They paid my alternator no questions asked for same symptoms.
You should have had a claims number raised through garage authorising the repair before sending them the claim form and receipts etc. The authorisation number has to be raised before work commences. If you got that then, the claim form would have been just a paperwork exercise.
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| 9th Apr 2013 6:36 pm |
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John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
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Very very happy with WD.
Have paid out on anything that needed it and was covered. Have had a couple of odds and ends fail that weren't covered... but then they weren't in the policy, so no complaints there. They actually covered items that my "genuine" Land Rover one didn't the previous year.
That said, have always found the sales process hard work. Making sure my policy documents reflect phone calls (no betterment, zero excess, emissions etc) always takes a couple of iterations of policy documents. Shame really, as that's an easy problem to fix.
As with any policy, with all the market data they have available, they know that on average, the average D3 driver will claim less per year than the cost of the policy. Your gamble is whether you're average... £500/year isn't many dealer hours these days. 2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
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| 9th Apr 2013 6:49 pm |
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Barn1e
D3 Decade
Member Since: 28 Aug 2006
Location: Mid-sussex
Posts: 2021
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Sales process was hard work but I haggled for best deal and price fix for two years. Made one claim so far for wheel bearing and they paid out. I got a claim ref from WD direct before car went to dealer and the dealer then just called WD with the details to link to claim.
I thought I may be an above average claimant, but so far, not the case. However, next service due in one month! 2005, TDV6 S, Auto, 190k miles, owned from new, V8 Brake Upgrade, Nancom Evo, RLD protector, BAS EGR blanking & Remap, separate ATF cooler, changing all the fluids ahead of time.
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| 9th Apr 2013 7:35 pm |
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Dizzykebab
Member Since: 23 Feb 2013
Location: North Yorkshire
Posts: 389
 
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It's dependant on what level of cover you took as to what is covered not everything is covered on the lower levels hence why I took out the top level and upgraded to 100% on parts too
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| 9th Apr 2013 8:01 pm |
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John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
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Two year's arguing over something that was fixed in the end using a £60 eBay part... Life's too short... 2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
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| 11th Apr 2013 9:40 pm |
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