So. My EPB failed. Had do pull the emergency release with the strength of 10 men!
Started squealing and barking like a musical dog falling down stairs. This was the second time it had failed in 12 months - first time I had Disco Mikey adjust. However as I had since taken out a Warranty Direct cover I thought I would see if they would cover a replacement repair.
Into Taggarts in Darnley Glasgow who diagnosed EPB Failure and the requirement of a new Park Brake Module... Also discs and pads which wouldn't be claimed under WD.
Taggarts sent down the diagnosis along with a £1000+ cost to replace the Park Brake Module. Next day WD called to say my claim was refused as the part wasn't covered. As you can imagine, I wasn't happy and started research. I saw a other member, AndrewW had successfully claimed EPB failure so I emailed him. He gave me some great advice and I called WD the next day.
The 'jobs worth' I spoke to said that the claim had been rejected and I would now need to complain/appeal in writing which could take up to 28 days. She wasn't for listening. I then asked to speak to a manager. True to her word she had one call within a few hours. The chap I spoke to was brilliant. He was professional, mature and more than anything Reasonable.
In short he accepted that the policy didn't name every component, cars are all different and that the PBM was an originally fitted, non optional component/linkage of the brake system. He approved the claim!
Taggarts did a great job, all I had to pay for was discs and pads which they discounted. As I had £0 excess, I didn't have to pay anything toward the warranty.
£1000+ Cheque arrived the other day
I've certainly had my money's worth from WD with this EPB repair and an alternator repair. Not sure what price they will give me to renew in a few months!
So, FACT Warranty Direct WILL pay out to replace failed Parking Brake Modules as part of the EPB failure.
The only downside was taggarts have me a D4 HSE as a courtesy car for 4 days... This repair could really cost me in the long run!
Hope this helps! Thanks to the forum as always and to AndrewW 2007 XS, Leather Auto - Stornoway Grey
Bright Pack
Privacy
Side Steps
'Narpy' Grille
13th May 2014 6:36 pm
sjpsound
Member Since: 06 Dec 2013
Location: Shropshire
Posts: 49
Good to know New soft leather steering wheel - fitted
13th May 2014 6:54 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73134
Agreed.
13th May 2014 6:55 pm
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
Glad I'm with Warranty Direct seems a top notch warranty company especially for the Disco
13th May 2014 7:23 pm
chopcat
Member Since: 08 Apr 2013
Location: Pembrokeshire
Posts: 481
Sounds worth looking at. What sort of premiums are you paying?
Ccmay the odds be ever in your favor
13th May 2014 8:31 pm
adeybambam
Member Since: 25 Sep 2010
Location: Skipton, North Yorks
Posts: 71
What level of cover is this? I have extracare so would be useful to know.
Timing is impeccable. Currently playing the LR v WD game in my head (and wallet). Quoted Extra Care to date...what cover do you have?
Discotres: Do you know if Luxury beyond Extra or have they been renamed by WD?Front Runner Rack, OEM Ladder & RAI, Tuff-Trek Foxwing, B'rakhah Ingonyama Expedition Trailer, RLD's Spare Wheel Protector, Bodsy's Bars, Empty Pockets! Member of Gloucestershire & Worcestershire 4x4 Response.
14th May 2014 11:03 am
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
I have EXTRA. Got it last May on a 57XS with around 58,000 miles
Paid £550
4 x £137.50 quarterly interest free (interest free over 10 months is no longer an option)
Main dealer repairs
13 months cover
Emissions and Airbag upgrade included
£0 excess
Betterment clause removed
Off road use clause removed
Andy 2007 XS, Leather Auto - Stornoway Grey
Bright Pack
Privacy
Side Steps
'Narpy' Grille
14th May 2014 4:12 pm
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
Shed a tear for those of us that have foreign reg vehicles, in Spain I have not been able to find any after market warranties. So once the JLR extended warrant runs out, it's a case of dirty underwear every time you hear a new sound or squeak. In Spain - 2018 F Pace - Down and out's Velar
In UK - Dare not say on this Forum
Gone - Lots of Lode Lane vehicles.
- Beta User
14th May 2014 4:50 pm
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
How the hell do you sleep at night!
14th May 2014 5:05 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73134
Syd, looking at your sig line, what do you drive in the UK?
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
How the hell do you sleep at night! 
