Member Since: 25 May 2010
Location: Merseyside
Posts: 356
Warranty Direct.
I am with the above warranty company and about to make a first claim...
Can anyone tell me the series of events, do I call them, then into the dealers or visa versa...
Cheers....
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15th Jan 2012 7:48 pm
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
What does it tell you to do in your WD welcome package which contains all the fine print and details?
I've made two claims, both successful. In my case, this is what happened:
1. Call them first, ask their advice, ask them to register the potential claim
2. They told me to book the car in to dealer for diagnosis
3. Dealer examines car and diagnoses fault
4. Dealer rang WD and got claim number
5. Work done, got dealer invoice including WD claim number on narrative
6. I paid dealer
7. Send claim form plus copy of Dealer invoice; MOT and service invoices to WD
8. They paid me by cheque in a few days
The key point from my experience is that WD will NOT pay anything if you get remedial work done without a claim number.____
Gone: 10MY L320 RR Sport HSE, Ipanema Sand
Gone: 20MY Jaguar iPace HSE, Silicon Silver
Gone: 17MY RR Evoque SE Tech, Loire Blue
Gone: 08MY Discovery 3 XS, Stornoway Grey
Gone: 07MY FFRR TDV8 Vogue, Stornoway Grey
Last edited by A1GSS on 15th Jan 2012 7:57 pm. Edited 1 time in total
15th Jan 2012 7:53 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72798
As AD sez ^^^, all pretty straight forward. Seemples.
15th Jan 2012 7:55 pm
M3DPO
Member Since: 22 Sep 2010
Location: Notts.
Posts: 8118
Check with them that the component is covered under your policy before you authorise work to be done, they would not pay out on my claim for a inlet manifold, said it was not covered although the engine was?? Cost me over £800. Needless to say I cancelled my policy and keep away from them.It can when others can't,
It will when others won't,
It goes where others don't.
Well, yes. Of course. But, you can't authorise work if you simply expect them to pay afterwards; they have to agree it first. All warranty companies have exceptions; WD only cover "internal lubricated engine parts:". Big vague. Manifold is certainly not one of those...
The best warranty is probably the LR Approved Used one, but... experience varies.____
Gone: 10MY L320 RR Sport HSE, Ipanema Sand
Gone: 20MY Jaguar iPace HSE, Silicon Silver
Gone: 17MY RR Evoque SE Tech, Loire Blue
Gone: 08MY Discovery 3 XS, Stornoway Grey
Gone: 07MY FFRR TDV8 Vogue, Stornoway Grey
15th Jan 2012 8:08 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72798
M3DPO wrote:
Check with them that the component is covered under your policy before you authorise work to be done, they would not pay out on my claim for a inlet manifold, said it was not covered although the engine was?? Cost me over £800. Needless to say I cancelled my policy and keep away from them.
Unfortunately not all parts are covered on any extended warranty, doesn't mean that because one part isn't covered it's not worth having. The only way to get around this is to only run these cars in manufacturer's warranty and sell at 3 years. Ya pays yer money etc.
15th Jan 2012 8:09 pm
daz216
Member Since: 24 Jun 2011
Location: walsall
Posts: 70
dont mind me asking,what policy have you got, whats gone wrong & let us know how you ve got on for future reference
cheers daz
15th Jan 2012 8:32 pm
Mac22
Member Since: 25 May 2010
Location: Merseyside
Posts: 356
Cheers guys,
Engine management fault and the consensus is ERG problems...
As for the policy, the top one with everything , old for new, betterment, blah de blah...
Now as for finding the damn thing....
16th Jan 2012 8:20 am
Rescue01
Member Since: 14 Jan 2008
Location: Aberdeen
Posts: 2435
Mac be careful they do cover EGRs but if the fault is caused by water ingress then they wont pay!! Had one like this recently,READ the small print and if you are friendley with the garage explain to them whats covered and whats not Its not the height of the fall but the sudden stop at the bottom that hurts!!
16th Jan 2012 4:24 pm
Mac22
Member Since: 25 May 2010
Location: Merseyside
Posts: 356
Cheers guys....Oh I'll be very nice to the garage...
As for the EM light it's gone out again, wish it make it's bleedin' mind up....
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